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The differences between customer relationship management managers and customer relationship management consultants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 8-10 years to become a customer relationship management manager, becoming a customer relationship management consultant takes usually requires 4-6 years. Additionally, a customer relationship management manager has an average salary of $102,945, which is higher than the $97,795 average annual salary of a customer relationship management consultant.
The top three skills for a customer relationship management manager include analytics, salesforce and digital marketing. The most important skills for a customer relationship management consultant are power bi, azure, and salesforce.
| Customer Relationship Management Manager | Customer Relationship Management Consultant | |
| Yearly salary | $102,945 | $97,795 |
| Hourly rate | $49.49 | $47.02 |
| Growth rate | 10% | 9% |
| Number of jobs | 127,674 | 125,333 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 68% |
| Average age | 39 | 43 |
| Years of experience | 10 | 6 |
A customer relationship management manager is responsible for maintaining a healthy and long-term business relationship with customers and business partners to keep a positive reputation for the company and increase its market reliability. Customer relationship management managers analyze business functions and identify new business opportunities for revenue resources, as well as offering new services to the clients according to their interests. They also handle contract negotiations, respond to the clients' inquiries and concerns, and resolve complaints immediately.
A customer relationship management consultant is responsible for providing management solutions for clients to develop successful customer relationships. Customer relationship management consultants evaluate business requirements and plans and identify potential risks that may affect the reputation and stability of an organization in the market. They also review the company's services, find strengths and weaknesses, and recommend solutions to enhance customer satisfaction. A customer relationship management consultant must be highly organizational and communicative, especially in finding opportunities to boost the company's brand image and maximize operational productivity to support the customers' needs and concerns.
Customer relationship management managers and customer relationship management consultants have different pay scales, as shown below.
| Customer Relationship Management Manager | Customer Relationship Management Consultant | |
| Average salary | $102,945 | $97,795 |
| Salary range | Between $74,000 And $141,000 | Between $73,000 And $131,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | Apple | Square Enix |
| Best paying industry | Professional | Retail |
There are a few differences between a customer relationship management manager and a customer relationship management consultant in terms of educational background:
| Customer Relationship Management Manager | Customer Relationship Management Consultant | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | University of Georgia | Stanford University |
Here are the differences between customer relationship management managers' and customer relationship management consultants' demographics:
| Customer Relationship Management Manager | Customer Relationship Management Consultant | |
| Average age | 39 | 43 |
| Gender ratio | Male, 60.3% Female, 39.7% | Male, 66.0% Female, 34.0% |
| Race ratio | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% | Black or African American, 9.5% Unknown, 5.0% Hispanic or Latino, 10.6% Asian, 22.5% White, 52.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 8% |