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The differences between customer relationship management managers and planning managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 8-10 years to become both a customer relationship management manager and a planning manager. Additionally, a customer relationship management manager has an average salary of $102,945, which is higher than the $98,486 average annual salary of a planning manager.
The top three skills for a customer relationship management manager include analytics, salesforce and digital marketing. The most important skills for a planning manager are project management, customer service, and strong analytical.
| Customer Relationship Management Manager | Planning Manager | |
| Yearly salary | $102,945 | $98,486 |
| Hourly rate | $49.49 | $47.35 |
| Growth rate | 10% | 10% |
| Number of jobs | 127,674 | 137,190 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 72% |
| Average age | 39 | 39 |
| Years of experience | 10 | 10 |
A customer relationship management manager is responsible for maintaining a healthy and long-term business relationship with customers and business partners to keep a positive reputation for the company and increase its market reliability. Customer relationship management managers analyze business functions and identify new business opportunities for revenue resources, as well as offering new services to the clients according to their interests. They also handle contract negotiations, respond to the clients' inquiries and concerns, and resolve complaints immediately.
Planning managers perform various duties and responsibilities for an organization. These include planning and monitoring a project or department's budget, production schedule, and inventory, creating reports of new plans, programs, and regulations, and ensuring development proposals comply with requirements and regulations. Additionally, planning managers are expected to serve as an intermediary between developers, government entities, businesses, and communities. They also oversee site plans, rezoning, and special-use permits, set schedules for the project, and supervise other personnel such as developers and consultants.
Customer relationship management managers and planning managers have different pay scales, as shown below.
| Customer Relationship Management Manager | Planning Manager | |
| Average salary | $102,945 | $98,486 |
| Salary range | Between $74,000 And $141,000 | Between $71,000 And $135,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | Apple | ZS |
| Best paying industry | Professional | Technology |
There are a few differences between a customer relationship management manager and a planning manager in terms of educational background:
| Customer Relationship Management Manager | Planning Manager | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | University of Georgia | University of Georgia |
Here are the differences between customer relationship management managers' and planning managers' demographics:
| Customer Relationship Management Manager | Planning Manager | |
| Average age | 39 | 39 |
| Gender ratio | Male, 60.3% Female, 39.7% | Male, 64.1% Female, 35.9% |
| Race ratio | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 10% |