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The differences between customer relationship management managers and revenue managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 8-10 years to become both a customer relationship management manager and a revenue manager. Additionally, a customer relationship management manager has an average salary of $102,945, which is higher than the $86,270 average annual salary of a revenue manager.
The top three skills for a customer relationship management manager include analytics, salesforce and digital marketing. The most important skills for a revenue manager are revenue cycle, reservations, and customer service.
| Customer Relationship Management Manager | Revenue Manager | |
| Yearly salary | $102,945 | $86,270 |
| Hourly rate | $49.49 | $41.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 127,674 | 110,405 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 63% |
| Average age | 39 | 39 |
| Years of experience | 10 | 10 |
A customer relationship management manager is responsible for maintaining a healthy and long-term business relationship with customers and business partners to keep a positive reputation for the company and increase its market reliability. Customer relationship management managers analyze business functions and identify new business opportunities for revenue resources, as well as offering new services to the clients according to their interests. They also handle contract negotiations, respond to the clients' inquiries and concerns, and resolve complaints immediately.
A revenue manager is responsible for conducting price analysis and revenue strategies to support business development and improve marketing techniques. Revenue managers research on the current market trends, evaluate statistical data of resources, maintain reasonable rates, and match the competitiveness of other hotel industries. They also work closely with the marketing and public relations team on releasing press releases, managing media appearance, and publishing content on the digital platform. A revenue manager must have excellent communication and organizational skills, tracking business and financial transactions, and coordinating with potential clients for partnerships.
Customer relationship management managers and revenue managers have different pay scales, as shown below.
| Customer Relationship Management Manager | Revenue Manager | |
| Average salary | $102,945 | $86,270 |
| Salary range | Between $74,000 And $141,000 | Between $59,000 And $124,000 |
| Highest paying City | San Francisco, CA | Novato, CA |
| Highest paying state | Washington | California |
| Best paying company | Apple | Meta |
| Best paying industry | Professional | Technology |
There are a few differences between a customer relationship management manager and a revenue manager in terms of educational background:
| Customer Relationship Management Manager | Revenue Manager | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | University of Georgia | University of Georgia |
Here are the differences between customer relationship management managers' and revenue managers' demographics:
| Customer Relationship Management Manager | Revenue Manager | |
| Average age | 39 | 39 |
| Gender ratio | Male, 60.3% Female, 39.7% | Male, 41.6% Female, 58.4% |
| Race ratio | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 10% |