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The differences between customer relationship managers and claims managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer relationship manager and a claims manager. Additionally, a customer relationship manager has an average salary of $78,814, which is higher than the $73,369 average annual salary of a claims manager.
The top three skills for a customer relationship manager include customer service, customer relationships and CRM. The most important skills for a claims manager are customer service, oversight, and litigation.
| Customer Relationship Manager | Claims Manager | |
| Yearly salary | $78,814 | $73,369 |
| Hourly rate | $37.89 | $35.27 |
| Growth rate | 5% | -6% |
| Number of jobs | 77,430 | 30,302 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 66% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer relationship manager is in charge of overseeing teams that handle and provide services to a company's key clients. It is their duty to spearhead programs and projects that cater to key clients, ensuring to build positive relationships with them. They must also develop strategies to optimize operations and research new business opportunities. Furthermore, as a customer relationship manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.
Customer relationship managers and claims managers have different pay scales, as shown below.
| Customer Relationship Manager | Claims Manager | |
| Average salary | $78,814 | $73,369 |
| Salary range | Between $54,000 And $113,000 | Between $45,000 And $117,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | Amazon | Zurich |
| Best paying industry | Technology | Insurance |
There are a few differences between a customer relationship manager and a claims manager in terms of educational background:
| Customer Relationship Manager | Claims Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer relationship managers' and claims managers' demographics:
| Customer Relationship Manager | Claims Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 47.9% Female, 52.1% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.3% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |