Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer relationship managers and customer account managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer relationship manager and a customer account manager. Additionally, a customer relationship manager has an average salary of $78,814, which is higher than the $45,951 average annual salary of a customer account manager.
The top three skills for a customer relationship manager include customer service, customer relationships and CRM. The most important skills for a customer account manager are customer service, customer accounts, and CRM.
| Customer Relationship Manager | Customer Account Manager | |
| Yearly salary | $78,814 | $45,951 |
| Hourly rate | $37.89 | $22.09 |
| Growth rate | 5% | 8% |
| Number of jobs | 77,430 | 110,138 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 56% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer relationship manager is in charge of overseeing teams that handle and provide services to a company's key clients. It is their duty to spearhead programs and projects that cater to key clients, ensuring to build positive relationships with them. They must also develop strategies to optimize operations and research new business opportunities. Furthermore, as a customer relationship manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.
Customer relationship managers and customer account managers have different pay scales, as shown below.
| Customer Relationship Manager | Customer Account Manager | |
| Average salary | $78,814 | $45,951 |
| Salary range | Between $54,000 And $113,000 | Between $29,000 And $72,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Washington | Alaska |
| Best paying company | Amazon | Mouser Electronics |
| Best paying industry | Technology | Technology |
There are a few differences between a customer relationship manager and a customer account manager in terms of educational background:
| Customer Relationship Manager | Customer Account Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer relationship managers' and customer account managers' demographics:
| Customer Relationship Manager | Customer Account Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 59.4% Female, 40.6% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.3% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6% | Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |