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The differences between customer relationship managers and customer relations managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer relationship manager, becoming a customer relations manager takes usually requires 2-4 years. Additionally, a customer relationship manager has an average salary of $78,814, which is higher than the $66,782 average annual salary of a customer relations manager.
The top three skills for a customer relationship manager include customer service, customer relationships and CRM. The most important skills for a customer relations manager are customer issues, customer relations, and customer satisfaction.
| Customer Relationship Manager | Customer Relations Manager | |
| Yearly salary | $78,814 | $66,782 |
| Hourly rate | $37.89 | $32.11 |
| Growth rate | 5% | 8% |
| Number of jobs | 77,430 | 61,089 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 57% |
| Average age | 47 | 42 |
| Years of experience | 6 | 4 |
A customer relationship manager is in charge of overseeing teams that handle and provide services to a company's key clients. It is their duty to spearhead programs and projects that cater to key clients, ensuring to build positive relationships with them. They must also develop strategies to optimize operations and research new business opportunities. Furthermore, as a customer relationship manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.
Customer relationship managers and customer relations managers have different pay scales, as shown below.
| Customer Relationship Manager | Customer Relations Manager | |
| Average salary | $78,814 | $66,782 |
| Salary range | Between $54,000 And $113,000 | Between $42,000 And $104,000 |
| Highest paying City | San Francisco, CA | Pleasanton, CA |
| Highest paying state | Washington | Nevada |
| Best paying company | Amazon | Amazon |
| Best paying industry | Technology | Automotive |
There are a few differences between a customer relationship manager and a customer relations manager in terms of educational background:
| Customer Relationship Manager | Customer Relations Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer relationship managers' and customer relations managers' demographics:
| Customer Relationship Manager | Customer Relations Manager | |
| Average age | 47 | 42 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 38.2% Female, 61.8% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.3% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6% | Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 16% |