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The differences between customer relationship managers and customer service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer relationship manager and a customer service director. Additionally, a customer service director has an average salary of $134,962, which is higher than the $78,814 average annual salary of a customer relationship manager.
The top three skills for a customer relationship manager include customer service, customer relationships and CRM. The most important skills for a customer service director are customer satisfaction, customer support, and continuous improvement.
| Customer Relationship Manager | Customer Service Director | |
| Yearly salary | $78,814 | $134,962 |
| Hourly rate | $37.89 | $64.89 |
| Growth rate | 5% | 6% |
| Number of jobs | 77,430 | 158,016 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 69% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer relationship manager is in charge of overseeing teams that handle and provide services to a company's key clients. It is their duty to spearhead programs and projects that cater to key clients, ensuring to build positive relationships with them. They must also develop strategies to optimize operations and research new business opportunities. Furthermore, as a customer relationship manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Customer relationship managers and customer service directors have different pay scales, as shown below.
| Customer Relationship Manager | Customer Service Director | |
| Average salary | $78,814 | $134,962 |
| Salary range | Between $54,000 And $113,000 | Between $94,000 And $191,000 |
| Highest paying City | San Francisco, CA | Olympia, WA |
| Highest paying state | Washington | Washington |
| Best paying company | Amazon | VMware |
| Best paying industry | Technology | Health Care |
There are a few differences between a customer relationship manager and a customer service director in terms of educational background:
| Customer Relationship Manager | Customer Service Director | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer relationship managers' and customer service directors' demographics:
| Customer Relationship Manager | Customer Service Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 55.0% Female, 45.0% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.3% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6% | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |