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The differences between customer relationship managers and customer support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer relationship manager and a customer support manager. Additionally, a customer support manager has an average salary of $91,598, which is higher than the $78,814 average annual salary of a customer relationship manager.
The top three skills for a customer relationship manager include customer service, customer relationships and CRM. The most important skills for a customer support manager are project management, CRM, and technical support.
| Customer Relationship Manager | Customer Support Manager | |
| Yearly salary | $78,814 | $91,598 |
| Hourly rate | $37.89 | $44.04 |
| Growth rate | 5% | 10% |
| Number of jobs | 77,430 | 128,995 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 65% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer relationship manager is in charge of overseeing teams that handle and provide services to a company's key clients. It is their duty to spearhead programs and projects that cater to key clients, ensuring to build positive relationships with them. They must also develop strategies to optimize operations and research new business opportunities. Furthermore, as a customer relationship manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.
Customer relationship managers and customer support managers have different pay scales, as shown below.
| Customer Relationship Manager | Customer Support Manager | |
| Average salary | $78,814 | $91,598 |
| Salary range | Between $54,000 And $113,000 | Between $64,000 And $130,000 |
| Highest paying City | San Francisco, CA | Seattle, WA |
| Highest paying state | Washington | Washington |
| Best paying company | Amazon | Amazon |
| Best paying industry | Technology | Finance |
There are a few differences between a customer relationship manager and a customer support manager in terms of educational background:
| Customer Relationship Manager | Customer Support Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer relationship managers' and customer support managers' demographics:
| Customer Relationship Manager | Customer Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 56.9% Female, 43.1% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.3% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6% | Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |