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The differences between customer relationship managers and guest relations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer relationship manager and a guest relations manager. Additionally, a customer relationship manager has an average salary of $78,814, which is higher than the $54,168 average annual salary of a guest relations manager.
The top three skills for a customer relationship manager include customer service, customer relationships and CRM. The most important skills for a guest relations manager are guest relations, reservations, and customer service.
| Customer Relationship Manager | Guest Relations Manager | |
| Yearly salary | $78,814 | $54,168 |
| Hourly rate | $37.89 | $26.04 |
| Growth rate | 5% | 8% |
| Number of jobs | 77,430 | 52,510 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer relationship manager is in charge of overseeing teams that handle and provide services to a company's key clients. It is their duty to spearhead programs and projects that cater to key clients, ensuring to build positive relationships with them. They must also develop strategies to optimize operations and research new business opportunities. Furthermore, as a customer relationship manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Guest relations managers are in charge of providing an immaculate, professional, superior, and top-quality guest service experience. Their tasks include assessing customers' feedback and providing strategic management to continuously enhance the general rating. Also, the answer to the needs of the guests and predict the unexplicit ones. Additionally, they direct a guest relation team to make sure compliance with standards and operating protocols are implemented. Guest relations managers should be able to communicate well, resolve problems efficiently, and has strong leadership as well as a sense of responsibility skills.
Customer relationship managers and guest relations managers have different pay scales, as shown below.
| Customer Relationship Manager | Guest Relations Manager | |
| Average salary | $78,814 | $54,168 |
| Salary range | Between $54,000 And $113,000 | Between $36,000 And $80,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | Washington | New York |
| Best paying company | Amazon | Yale University |
| Best paying industry | Technology | Hospitality |
There are a few differences between a customer relationship manager and a guest relations manager in terms of educational background:
| Customer Relationship Manager | Guest Relations Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Cornell University |
Here are the differences between customer relationship managers' and guest relations managers' demographics:
| Customer Relationship Manager | Guest Relations Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 38.9% Female, 61.1% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.3% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6% | Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.5% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |