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The differences between customer relationship managers and guest services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer relationship manager and a guest services manager. Additionally, a customer relationship manager has an average salary of $78,814, which is higher than the $46,930 average annual salary of a guest services manager.
The top three skills for a customer relationship manager include customer service, customer relationships and CRM. The most important skills for a guest services manager are reservations, excellent guest, and front desk operations.
| Customer Relationship Manager | Guest Services Manager | |
| Yearly salary | $78,814 | $46,930 |
| Hourly rate | $37.89 | $22.56 |
| Growth rate | 5% | 6% |
| Number of jobs | 77,430 | 105,188 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 58% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer relationship manager is in charge of overseeing teams that handle and provide services to a company's key clients. It is their duty to spearhead programs and projects that cater to key clients, ensuring to build positive relationships with them. They must also develop strategies to optimize operations and research new business opportunities. Furthermore, as a customer relationship manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
Customer relationship managers and guest services managers have different pay scales, as shown below.
| Customer Relationship Manager | Guest Services Manager | |
| Average salary | $78,814 | $46,930 |
| Salary range | Between $54,000 And $113,000 | Between $34,000 And $63,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Washington | New York |
| Best paying company | Amazon | InterContinental Hotels Group Resources, Inc. |
| Best paying industry | Technology | Hospitality |
There are a few differences between a customer relationship manager and a guest services manager in terms of educational background:
| Customer Relationship Manager | Guest Services Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Cornell University |
Here are the differences between customer relationship managers' and guest services managers' demographics:
| Customer Relationship Manager | Guest Services Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 44.0% Female, 56.0% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.3% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |