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The differences between customer relationship managers and office managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer relationship manager and an office manager. Additionally, a customer relationship manager has an average salary of $78,814, which is higher than the $43,395 average annual salary of an office manager.
The top three skills for a customer relationship manager include customer service, customer relationships and CRM. The most important skills for an office manager are customer service, patients, and financial statements.
| Customer Relationship Manager | Office Manager | |
| Yearly salary | $78,814 | $43,395 |
| Hourly rate | $37.89 | $20.86 |
| Growth rate | 5% | -8% |
| Number of jobs | 77,430 | 53,712 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer relationship manager is in charge of overseeing teams that handle and provide services to a company's key clients. It is their duty to spearhead programs and projects that cater to key clients, ensuring to build positive relationships with them. They must also develop strategies to optimize operations and research new business opportunities. Furthermore, as a customer relationship manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.
Customer relationship managers and office managers have different pay scales, as shown below.
| Customer Relationship Manager | Office Manager | |
| Average salary | $78,814 | $43,395 |
| Salary range | Between $54,000 And $113,000 | Between $30,000 And $62,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | Washington | New York |
| Best paying company | Amazon | Moody's |
| Best paying industry | Technology | Construction |
There are a few differences between a customer relationship manager and an office manager in terms of educational background:
| Customer Relationship Manager | Office Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer relationship managers' and office managers' demographics:
| Customer Relationship Manager | Office Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 13.5% Female, 86.5% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.3% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6% | Black or African American, 10.4% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |