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The differences between customer relationship managers and reservations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer relationship manager and a reservations manager. Additionally, a customer relationship manager has an average salary of $78,814, which is higher than the $73,697 average annual salary of a reservations manager.
The top three skills for a customer relationship manager include customer service, customer relationships and CRM. The most important skills for a reservations manager are reservations, data entry, and customer inquiries.
| Customer Relationship Manager | Reservations Manager | |
| Yearly salary | $78,814 | $73,697 |
| Hourly rate | $37.89 | $35.43 |
| Growth rate | 5% | - |
| Number of jobs | 77,430 | 14,447 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 51% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer relationship manager is in charge of overseeing teams that handle and provide services to a company's key clients. It is their duty to spearhead programs and projects that cater to key clients, ensuring to build positive relationships with them. They must also develop strategies to optimize operations and research new business opportunities. Furthermore, as a customer relationship manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
A reservation manager is a front-line professional who handles hotel room booking and other tasks. Reservation managers facilitate the sales, bookings, and promotion of the products and services of a company. They quickly respond to phone calls and emails on room booking, apply room blocks, forecast room reservations, and update the arrival checklist. It is part of their job to review room inventory and allocate resources. Usually, they are employed by transportation firms, tour operators, car rental agencies, hotel chains, and travel agencies.
Customer relationship managers and reservations managers have different pay scales, as shown below.
| Customer Relationship Manager | Reservations Manager | |
| Average salary | $78,814 | $73,697 |
| Salary range | Between $54,000 And $113,000 | Between $48,000 And $111,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | Washington | New York |
| Best paying company | Amazon | Creative Discovery Museum |
| Best paying industry | Technology | - |
There are a few differences between a customer relationship manager and a reservations manager in terms of educational background:
| Customer Relationship Manager | Reservations Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Cornell University |
Here are the differences between customer relationship managers' and reservations managers' demographics:
| Customer Relationship Manager | Reservations Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 28.6% Female, 71.4% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.3% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |