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The differences between customer relationship managers and support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer relationship manager and a support manager. Additionally, a support manager has an average salary of $90,297, which is higher than the $78,814 average annual salary of a customer relationship manager.
The top three skills for a customer relationship manager include customer service, customer relationships and CRM. The most important skills for a support manager are project management, technical support, and powerpoint.
| Customer Relationship Manager | Support Manager | |
| Yearly salary | $78,814 | $90,297 |
| Hourly rate | $37.89 | $43.41 |
| Growth rate | 5% | 6% |
| Number of jobs | 77,430 | 172,628 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 51% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer relationship manager is in charge of overseeing teams that handle and provide services to a company's key clients. It is their duty to spearhead programs and projects that cater to key clients, ensuring to build positive relationships with them. They must also develop strategies to optimize operations and research new business opportunities. Furthermore, as a customer relationship manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Customer relationship managers and support managers have different pay scales, as shown below.
| Customer Relationship Manager | Support Manager | |
| Average salary | $78,814 | $90,297 |
| Salary range | Between $54,000 And $113,000 | Between $58,000 And $140,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | Washington | New York |
| Best paying company | Amazon | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a customer relationship manager and a support manager in terms of educational background:
| Customer Relationship Manager | Support Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer relationship managers' and support managers' demographics:
| Customer Relationship Manager | Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 59.8% Female, 40.2% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.3% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6% | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |