Customer retention representative vs certified medical technician

The differences between customer retention representatives and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer retention representative and a certified medical technician. Additionally, a customer retention representative has an average salary of $41,084, which is higher than the $38,859 average annual salary of a certified medical technician.

The top three skills for a customer retention representative include customer service, outbound calls and bundling. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Customer retention representative vs certified medical technician overview

	Customer Retention Representative	Certified Medical Technician
Yearly salary	$41,084	$38,859
Hourly rate	$19.75	$18.68
Growth rate	-4%	5%
Number of jobs	188,600	164,424
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 28%
Average age	40	44
Years of experience	12	12

What does a customer retention representative do?

A customer retention specialist helps an organization build relationships with existing clients. Their primarily job is to develop programs and strategies to strengthen customer loyalty and communicate directly with clients to assist them with their needs, which may involve answering inquiries, discussing product or service specifications, providing price quotes, troubleshooting issues, or giving instructions. They may also negotiate contracts, give discounts, and offer customers incentives.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Customer retention representative vs certified medical technician salary

Customer retention representatives and certified medical technicians have different pay scales, as shown below.

	Customer Retention Representative	Certified Medical Technician
Average salary	$41,084	$38,859
Salary range	Between $20,000 And $83,000	Between $28,000 And $53,000
Highest paying City	Phoenix, AZ	Denton, TX
Highest paying state	California	Alaska
Best paying company	Torchmark	Favorite Healthcare Staffing
Best paying industry	-	Health Care

Differences between customer retention representative and certified medical technician education

There are a few differences between a customer retention representative and a certified medical technician in terms of educational background:

	Customer Retention Representative	Certified Medical Technician
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	-	University of Connecticut

Customer retention representative vs certified medical technician demographics

Here are the differences between customer retention representatives' and certified medical technicians' demographics:

	Customer Retention Representative	Certified Medical Technician
Average age	40	44
Gender ratio	Male, 45.7% Female, 54.3%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 6.0% White, 58.4% American Indian and Alaska Native, 0.8%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	8%

Differences between customer retention representative and certified medical technician duties and responsibilities

Customer retention representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Interact via phone to retain existing customers and prevent disconnection while upselling core products including video, data, and phone.
Assist patients by responding to billing questions and concerns, and solicit necessary demographic insurance/coding information to insure correct claim submission.
Retain Comcast customers via a variety of means available.
Retain Comcast subscriptions by surveying consumer need and concerns thru lengthy interactions.
Provide hands-on management and administrative support services essential to day-to-day operations of the MVA.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Customer retention representative vs certified medical technician skills

Common customer retention representative skills

Customer Service, 13%
Outbound Calls, 8%
Bundling, 7%
Troubleshoot, 7%
Update Customer Accounts, 6%
Marketing Campaigns, 6%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Customer Retention Representative
Customer Retention Representative vs Certified Medical Technician

Updated January 8, 2025

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