Customer retention representative vs customer account representative

The differences between customer retention representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer retention representative and a customer account representative. Additionally, a customer retention representative has an average salary of $41,084, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for a customer retention representative include customer service, outbound calls and bundling. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Customer retention representative vs customer account representative overview

	Customer Retention Representative	Customer Account Representative
Yearly salary	$41,084	$36,138
Hourly rate	$19.75	$17.37
Growth rate	-4%	-4%
Number of jobs	188,600	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer retention representative do?

A customer retention specialist helps an organization build relationships with existing clients. Their primarily job is to develop programs and strategies to strengthen customer loyalty and communicate directly with clients to assist them with their needs, which may involve answering inquiries, discussing product or service specifications, providing price quotes, troubleshooting issues, or giving instructions. They may also negotiate contracts, give discounts, and offer customers incentives.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Customer retention representative vs customer account representative salary

Customer retention representatives and customer account representatives have different pay scales, as shown below.

	Customer Retention Representative	Customer Account Representative
Average salary	$41,084	$36,138
Salary range	Between $20,000 And $83,000	Between $27,000 And $46,000
Highest paying City	Phoenix, AZ	San Ramon, CA
Highest paying state	California	Alaska
Best paying company	Torchmark	Dairy Farmers of America
Best paying industry	-	Finance

Differences between customer retention representative and customer account representative education

There are a few differences between a customer retention representative and a customer account representative in terms of educational background:

	Customer Retention Representative	Customer Account Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer retention representative vs customer account representative demographics

Here are the differences between customer retention representatives' and customer account representatives' demographics:

	Customer Retention Representative	Customer Account Representative
Average age	40	40
Gender ratio	Male, 45.7% Female, 54.3%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 6.0% White, 58.4% American Indian and Alaska Native, 0.8%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer retention representative and customer account representative duties and responsibilities

Customer retention representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Interact via phone to retain existing customers and prevent disconnection while upselling core products including video, data, and phone.
Assist patients by responding to billing questions and concerns, and solicit necessary demographic insurance/coding information to insure correct claim submission.
Retain Comcast customers via a variety of means available.
Retain Comcast subscriptions by surveying consumer need and concerns thru lengthy interactions.
Provide hands-on management and administrative support services essential to day-to-day operations of the MVA.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Customer retention representative vs customer account representative skills

Common customer retention representative skills

Customer Service, 13%
Outbound Calls, 8%
Bundling, 7%
Troubleshoot, 7%
Update Customer Accounts, 6%
Marketing Campaigns, 6%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Customer Retention Representative
Customer Retention Representative vs Customer Account Representative

Updated January 8, 2025

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