Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer retention representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer retention representative and a customer relations representative. Additionally, a customer retention representative has an average salary of $41,084, which is higher than the $38,632 average annual salary of a customer relations representative.
The top three skills for a customer retention representative include customer service, outbound calls and bundling. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
A customer retention specialist helps an organization build relationships with existing clients. Their primarily job is to develop programs and strategies to strengthen customer loyalty and communicate directly with clients to assist them with their needs, which may involve answering inquiries, discussing product or service specifications, providing price quotes, troubleshooting issues, or giving instructions. They may also negotiate contracts, give discounts, and offer customers incentives.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Customer retention representatives and customer relations representatives have different pay scales, as shown below.
| Customer Retention Representative | Customer Relations Representative | |
| Average salary | $41,084 | $38,632 |
| Salary range | Between $20,000 And $83,000 | Between $29,000 And $50,000 |
| Highest paying City | Phoenix, AZ | New York, NY |
| Highest paying state | California | New Jersey |
| Best paying company | Torchmark | Cook Children's Medical Center |
| Best paying industry | - | Finance |
There are a few differences between a customer retention representative and a customer relations representative in terms of educational background:
| Customer Retention Representative | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer retention representatives' and customer relations representatives' demographics:
| Customer Retention Representative | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 45.7% Female, 54.3% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 6.0% White, 58.4% American Indian and Alaska Native, 0.8% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |