Customer retention representative vs customer retention specialist

The differences between customer retention representatives and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer retention representative and a customer retention specialist. Additionally, a customer retention representative has an average salary of $41,084, which is higher than the $33,422 average annual salary of a customer retention specialist.

The top three skills for a customer retention representative include customer service, outbound calls and bundling. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.

Customer retention representative vs customer retention specialist overview

	Customer Retention Representative	Customer Retention Specialist
Yearly salary	$41,084	$33,422
Hourly rate	$19.75	$16.07
Growth rate	-4%	-4%
Number of jobs	188,600	204,538
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	12	12

Customer retention representative vs customer retention specialist salary

Customer retention representatives and customer retention specialists have different pay scales, as shown below.

	Customer Retention Representative	Customer Retention Specialist
Average salary	$41,084	$33,422
Salary range	Between $20,000 And $83,000	Between $26,000 And $42,000
Highest paying City	Phoenix, AZ	-
Highest paying state	California	-
Best paying company	Torchmark	-
Best paying industry	-	-

Differences between customer retention representative and customer retention specialist education

There are a few differences between a customer retention representative and a customer retention specialist in terms of educational background:

	Customer Retention Representative	Customer Retention Specialist
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Customer retention representative vs customer retention specialist demographics

Here are the differences between customer retention representatives' and customer retention specialists' demographics:

	Customer Retention Representative	Customer Retention Specialist
Average age	40	40
Gender ratio	Male, 45.7% Female, 54.3%	Male, 42.4% Female, 57.6%
Race ratio	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 6.0% White, 58.4% American Indian and Alaska Native, 0.8%	Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer retention representative and customer retention specialist duties and responsibilities

Customer retention representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Interact via phone to retain existing customers and prevent disconnection while upselling core products including video, data, and phone.
Assist patients by responding to billing questions and concerns, and solicit necessary demographic insurance/coding information to insure correct claim submission.
Retain Comcast customers via a variety of means available.
Retain Comcast subscriptions by surveying consumer need and concerns thru lengthy interactions.
Provide hands-on management and administrative support services essential to day-to-day operations of the MVA.

Customer retention specialist example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer retention representative vs customer retention specialist skills

Common customer retention representative skills

Customer Service, 13%
Outbound Calls, 8%
Bundling, 7%
Troubleshoot, 7%
Update Customer Accounts, 6%
Marketing Campaigns, 6%

Common customer retention specialist skills

Customer Service, 20%
Inbound Calls, 12%
Outbound Calls, 9%
Customer Satisfaction, 5%
Customer Complaints, 5%
Customer Accounts, 5%

Customer Retention Representative vs. similar jobs

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Customer Retention Representative
Customer Retention Representative vs Customer Retention Specialist

Updated January 8, 2025

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