Customer retention representative vs retention representative

The differences between customer retention representatives and retention representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer retention representative and a retention representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $41,084 average annual salary of a customer retention representative.

The top three skills for a customer retention representative include customer service, outbound calls and bundling. The most important skills for a retention representative are product knowledge, customer service, and outbound calls.

Customer retention representative vs retention representative overview

	Customer Retention Representative	Retention Representative
Yearly salary	$41,084	$50,753
Hourly rate	$19.75	$24.40
Growth rate	-4%	-4%
Number of jobs	188,600	220,352
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Customer retention representative vs retention representative salary

Customer retention representatives and retention representatives have different pay scales, as shown below.

	Customer Retention Representative	Retention Representative
Average salary	$41,084	$50,753
Salary range	Between $20,000 And $83,000	Between $40,000 And $63,000
Highest paying City	Phoenix, AZ	San Francisco, CA
Highest paying state	California	California
Best paying company	Torchmark	Forward
Best paying industry	-	Technology

Differences between customer retention representative and retention representative education

There are a few differences between a customer retention representative and a retention representative in terms of educational background:

	Customer Retention Representative	Retention Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer retention representative vs retention representative demographics

Here are the differences between customer retention representatives' and retention representatives' demographics:

	Customer Retention Representative	Retention Representative
Average age	40	40
Gender ratio	Male, 45.7% Female, 54.3%	Male, 38.5% Female, 61.5%
Race ratio	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 6.0% White, 58.4% American Indian and Alaska Native, 0.8%	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer retention representative and retention representative duties and responsibilities

Customer retention representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Interact via phone to retain existing customers and prevent disconnection while upselling core products including video, data, and phone.
Assist patients by responding to billing questions and concerns, and solicit necessary demographic insurance/coding information to insure correct claim submission.
Retain Comcast customers via a variety of means available.
Retain Comcast subscriptions by surveying consumer need and concerns thru lengthy interactions.
Provide hands-on management and administrative support services essential to day-to-day operations of the MVA.

Retention representative example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer retention representative vs retention representative skills

Common customer retention representative skills

Customer Service, 13%
Outbound Calls, 8%
Bundling, 7%
Troubleshoot, 7%
Update Customer Accounts, 6%
Marketing Campaigns, 6%

Common retention representative skills

Product Knowledge, 22%
Customer Service, 15%
Outbound Calls, 7%
CSG, 5%
Customer Retention, 4%
Customer Accounts, 4%

Customer Retention Representative vs. similar jobs

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Customer Retention Representative related jobs

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Office and Administrative Industry
Customer Retention Representative
Customer Retention Representative vs Retention Representative

Updated January 8, 2025

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