Customer retention representative vs telesales representative

Differences between customer retention representative and telesales representative duties and responsibilities

Customer retention representative example responsibilities.

• Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
• Interact via phone to retain existing customers and prevent disconnection while upselling core products including video, data, and phone.
• Assist patients by responding to billing questions and concerns, and solicit necessary demographic insurance/coding information to insure correct claim submission.
• Retain Comcast customers via a variety of means available.
• Retain Comcast subscriptions by surveying consumer need and concerns thru lengthy interactions.
• Provide hands-on management and administrative support services essential to day-to-day operations of the MVA.

Telesales representative example responsibilities.

• Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
• Exceed expectations in cross-selling and upselling on all inbound and outbound calls.
• Solicit cross-selling and upselling opportunities to new prospects and current customers.
• Upgrade current customers who have Comcast services through outbound telephone solicitation.
• Counter customer objections by remaining knowledgeable of Comcast and its competitor's services and initiatives.
• Demonstrate superb organizational and multitasking abilities
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