Customer satisfaction manager vs office manager

The differences between customer satisfaction managers and office managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer satisfaction manager and an office manager. Additionally, a customer satisfaction manager has an average salary of $95,697, which is higher than the $43,395 average annual salary of an office manager.

The top three skills for a customer satisfaction manager include customer satisfaction, call center management and center management. The most important skills for an office manager are customer service, patients, and financial statements.

Customer satisfaction manager vs office manager overview

	Customer Satisfaction Manager	Office Manager
Yearly salary	$95,697	$43,395
Hourly rate	$46.01	$20.86
Growth rate	8%	-8%
Number of jobs	33,496	53,712
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

Customer satisfaction manager vs office manager salary

Customer satisfaction managers and office managers have different pay scales, as shown below.

	Customer Satisfaction Manager	Office Manager
Average salary	$95,697	$43,395
Salary range	Between $64,000 And $141,000	Between $30,000 And $62,000
Highest paying City	-	Washington, DC
Highest paying state	-	New York
Best paying company	-	Moody's
Best paying industry	-	Construction

Differences between customer satisfaction manager and office manager education

There are a few differences between a customer satisfaction manager and an office manager in terms of educational background:

	Customer Satisfaction Manager	Office Manager
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer satisfaction manager vs office manager demographics

Here are the differences between customer satisfaction managers' and office managers' demographics:

	Customer Satisfaction Manager	Office Manager
Average age	47	47
Gender ratio	Male, 49.6% Female, 50.4%	Male, 13.5% Female, 86.5%
Race ratio	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6%	Black or African American, 10.4% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer satisfaction manager and office manager duties and responsibilities

Customer satisfaction manager example responsibilities.

Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Drive customer product awareness and package upselling.

Office manager example responsibilities.

Manage international team development of RFP for new MPLS global network services.
Produce around $100k month sales/ billings, AIA documents, and manage customer accounts.
Monitor and manage the HVAC environment and nightly office cleaning performance for maximum comfort, appearance and functionality.
Manage PMO office functions including creation of strategic plan, marketing of services, and resource and project planning.
Manage production of an RFP to source $60m in software and services and manage a subset of the subsequent implementation.
Manage daily functions and systems to ensure patients receive appropriate accommodations under HIPAA guidelines.

Customer satisfaction manager vs office manager skills

Common customer satisfaction manager skills

Customer Satisfaction, 12%
Call Center Management, 10%
Center Management, 10%
Customer Feedback, 8%
Customer Care, 6%
Customer Complaints, 5%

Common office manager skills

Customer Service, 19%
Patients, 13%
Financial Statements, 6%
Office Operations, 4%
Office Equipment, 4%
Scheduling Appointments, 4%

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Office and Administrative Industry
Customer Satisfaction Manager
Customer Satisfaction Manager vs Office Manager

Updated January 8, 2025

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