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The differences between customer service analysts and customer service advocates can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a customer service analyst, becoming a customer service advocate takes usually requires 6-12 months. Additionally, a customer service analyst has an average salary of $45,169, which is higher than the $33,000 average annual salary of a customer service advocate.
The top three skills for a customer service analyst include SQL, data analysis and powerpoint. The most important skills for a customer service advocate are strong customer service, social work, and appointment scheduling.
| Customer Service Analyst | Customer Service Advocate | |
| Yearly salary | $45,169 | $33,000 |
| Hourly rate | $21.72 | $15.87 |
| Growth rate | 10% | -4% |
| Number of jobs | 151,770 | 211,969 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 40% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
A customer service analyst's role is to conduct research and analysis on the customer service processes, ensuring profitability and efficiency. Their responsibilities revolve around devising strategies to improve performances and services, identifying consumer needs and opportunities, and maintaining records and databases. A customer service analyst may also respond to calls and inquiries, arrange schedules, and address concerns and issues, resolving them promptly and professionally. Furthermore, it is essential to coordinate with different departments, all while implementing the company's policies and regulations.
A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.
Customer service analysts and customer service advocates have different pay scales, as shown below.
| Customer Service Analyst | Customer Service Advocate | |
| Average salary | $45,169 | $33,000 |
| Salary range | Between $25,000 And $79,000 | Between $27,000 And $39,000 |
| Highest paying City | New York, NY | Danvers, MA |
| Highest paying state | New York | Alaska |
| Best paying company | Citi | Committee for Public Counsel Services |
| Best paying industry | Finance | Insurance |
There are a few differences between a customer service analyst and a customer service advocate in terms of educational background:
| Customer Service Analyst | Customer Service Advocate | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between customer service analysts' and customer service advocates' demographics:
| Customer Service Analyst | Customer Service Advocate | |
| Average age | 42 | 40 |
| Gender ratio | Male, 37.1% Female, 62.9% | Male, 25.6% Female, 74.4% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |