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The differences between customer service analysts and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk analyst has an average salary of $45,397, which is higher than the $45,169 average annual salary of a customer service analyst.
The top three skills for a customer service analyst include SQL, data analysis and powerpoint. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.
| Customer Service Analyst | Service Desk Analyst | |
| Yearly salary | $45,169 | $45,397 |
| Hourly rate | $21.72 | $21.83 |
| Growth rate | 10% | - |
| Number of jobs | 151,770 | 55,828 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 50% |
| Average age | 42 | 37 |
| Years of experience | 2 | - |
A customer service analyst's role is to conduct research and analysis on the customer service processes, ensuring profitability and efficiency. Their responsibilities revolve around devising strategies to improve performances and services, identifying consumer needs and opportunities, and maintaining records and databases. A customer service analyst may also respond to calls and inquiries, arrange schedules, and address concerns and issues, resolving them promptly and professionally. Furthermore, it is essential to coordinate with different departments, all while implementing the company's policies and regulations.
Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.
Customer service analysts and service desk analysts have different pay scales, as shown below.
| Customer Service Analyst | Service Desk Analyst | |
| Average salary | $45,169 | $45,397 |
| Salary range | Between $25,000 And $79,000 | Between $30,000 And $67,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Citi | The Citadel |
| Best paying industry | Finance | Technology |
There are a few differences between a customer service analyst and a service desk analyst in terms of educational background:
| Customer Service Analyst | Service Desk Analyst | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 50% |
| Most common major | Business | Information Technology |
| Most common college | Stanford University | - |
Here are the differences between customer service analysts' and service desk analysts' demographics:
| Customer Service Analyst | Service Desk Analyst | |
| Average age | 42 | 37 |
| Gender ratio | Male, 37.1% Female, 62.9% | Male, 74.4% Female, 25.6% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7% |
| LGBT Percentage | 11% | 13% |