Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service analysts and staff analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a customer service analyst, becoming a staff analyst takes usually requires 2-4 years. Additionally, a staff analyst has an average salary of $99,158, which is higher than the $45,169 average annual salary of a customer service analyst.
The top three skills for a customer service analyst include SQL, data analysis and powerpoint. The most important skills for a staff analyst are project management, process improvement, and technical support.
| Customer Service Analyst | Staff Analyst | |
| Yearly salary | $45,169 | $99,158 |
| Hourly rate | $21.72 | $47.67 |
| Growth rate | 10% | 11% |
| Number of jobs | 151,770 | 174,178 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 68% |
| Average age | 42 | 44 |
| Years of experience | 2 | 4 |
A customer service analyst's role is to conduct research and analysis on the customer service processes, ensuring profitability and efficiency. Their responsibilities revolve around devising strategies to improve performances and services, identifying consumer needs and opportunities, and maintaining records and databases. A customer service analyst may also respond to calls and inquiries, arrange schedules, and address concerns and issues, resolving them promptly and professionally. Furthermore, it is essential to coordinate with different departments, all while implementing the company's policies and regulations.
Staff Analysts are employees who oversee the activities related to the employees. They monitor the performance of the employees and assess whether particular employees suit the role they have. They also assess the current roles in the company to see if those roles are really needed. Staff Analysts ensure that the manpower allocation in the company is efficient. They analyze staff-related data to check whether there are more areas for improvement. Staff Analysts may also be assigned to come up with projects related to improving productivity.
Customer service analysts and staff analysts have different pay scales, as shown below.
| Customer Service Analyst | Staff Analyst | |
| Average salary | $45,169 | $99,158 |
| Salary range | Between $25,000 And $79,000 | Between $71,000 And $136,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | New Jersey |
| Best paying company | Citi | Bayer |
| Best paying industry | Finance | Technology |
There are a few differences between a customer service analyst and a staff analyst in terms of educational background:
| Customer Service Analyst | Staff Analyst | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Stanford University | Northwestern University |
Here are the differences between customer service analysts' and staff analysts' demographics:
| Customer Service Analyst | Staff Analyst | |
| Average age | 42 | 44 |
| Gender ratio | Male, 37.1% Female, 62.9% | Male, 47.6% Female, 52.4% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 8.0% Unknown, 4.5% Hispanic or Latino, 8.9% Asian, 12.1% White, 66.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 12% |