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The differences between customer service and billings and customer service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service and billing and a customer service technician. Additionally, a customer service technician has an average salary of $36,757, which is higher than the $32,444 average annual salary of a customer service and billing.
The top three skills for a customer service and billing include strong customer service, patients and data entry. The most important skills for a customer service technician are basic math, math, and pathogens.
| Customer Service And Billing | Customer Service Technician | |
| Yearly salary | $32,444 | $36,757 |
| Hourly rate | $15.60 | $17.67 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,689 | 282,953 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 27% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service and billing worker primarily assists customers when it comes to billing matters. They answer calls or correspondence from customers to identify their needs, respond to inquiries, discuss product or service specifications, manage billing arrangements, provide price quotes, and offer other services. They may also arrange appointments, process refunds, and solve issues and concerns, ensuring efficiency and client satisfaction. Additionally, customer service and billing maintains records of all transactions and reports to managers regularly.
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
Customer service and billings and customer service technicians have different pay scales, as shown below.
| Customer Service And Billing | Customer Service Technician | |
| Average salary | $32,444 | $36,757 |
| Salary range | Between $25,000 And $40,000 | Between $27,000 And $49,000 |
| Highest paying City | Vancouver, WA | Newark, DE |
| Highest paying state | New Hampshire | Massachusetts |
| Best paying company | University of California, Berkeley | GAVS Technologies |
| Best paying industry | Utilities | Manufacturing |
There are a few differences between a customer service and billing and a customer service technician in terms of educational background:
| Customer Service And Billing | Customer Service Technician | |
| Most common degree | Associate Degree, 27% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service and billings' and customer service technicians' demographics:
| Customer Service And Billing | Customer Service Technician | |
| Average age | 40 | 40 |
| Gender ratio | Male, 22.0% Female, 78.0% | Male, 58.4% Female, 41.6% |
| Race ratio | Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 21.1% Asian, 6.0% White, 56.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |