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The differences between customer service and billings and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service and billing and a customer service trainer. Additionally, a customer service trainer has an average salary of $32,452, which is higher than the $32,444 average annual salary of a customer service and billing.
The top three skills for a customer service and billing include strong customer service, patients and data entry. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Customer Service And Billing | Customer Service Trainer | |
| Yearly salary | $32,444 | $32,452 |
| Hourly rate | $15.60 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,689 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 27% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service and billing worker primarily assists customers when it comes to billing matters. They answer calls or correspondence from customers to identify their needs, respond to inquiries, discuss product or service specifications, manage billing arrangements, provide price quotes, and offer other services. They may also arrange appointments, process refunds, and solve issues and concerns, ensuring efficiency and client satisfaction. Additionally, customer service and billing maintains records of all transactions and reports to managers regularly.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer service and billings and customer service trainers have different pay scales, as shown below.
| Customer Service And Billing | Customer Service Trainer | |
| Average salary | $32,444 | $32,452 |
| Salary range | Between $25,000 And $40,000 | Between $25,000 And $40,000 |
| Highest paying City | Vancouver, WA | Tacoma, WA |
| Highest paying state | New Hampshire | Alaska |
| Best paying company | University of California, Berkeley | Salesforce |
| Best paying industry | Utilities | Telecommunication |
There are a few differences between a customer service and billing and a customer service trainer in terms of educational background:
| Customer Service And Billing | Customer Service Trainer | |
| Most common degree | Associate Degree, 27% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service and billings' and customer service trainers' demographics:
| Customer Service And Billing | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 22.0% Female, 78.0% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 21.1% Asian, 6.0% White, 56.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |