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The differences between customer service assistants and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service assistant and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $33,862 average annual salary of a customer service assistant.
The top three skills for a customer service assistant include front end, customer service and service calls. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Customer Service Assistant | Customer Service Consultant | |
| Yearly salary | $33,862 | $37,471 |
| Hourly rate | $16.28 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 220,286 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Service Assistant is responsible for providing customer support by responding to inquiries and correspondence or transferring them to a particular department when necessary. The duties of a Customer Service Assistant will vary according to an assigned setting. However, it mostly revolves around answering calls, providing troubleshooting options, helping a customer navigate systems or applications, and filling out details. Furthermore, there are instances when a Customer Service Assistant must fulfill orders, process payments or refunds, and even sell services or products. All efforts are focused on attaining customer satisfaction.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Customer service assistants and customer service consultants have different pay scales, as shown below.
| Customer Service Assistant | Customer Service Consultant | |
| Average salary | $33,862 | $37,471 |
| Salary range | Between $26,000 And $42,000 | Between $20,000 And $68,000 |
| Highest paying City | Helena, MT | Hartford, CT |
| Highest paying state | Montana | Connecticut |
| Best paying company | Fidelity Investments | Accenture |
| Best paying industry | Government | Technology |
There are a few differences between a customer service assistant and a customer service consultant in terms of educational background:
| Customer Service Assistant | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service assistants' and customer service consultants' demographics:
| Customer Service Assistant | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.7% Female, 70.3% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 12.4% Unknown, 5.4% Hispanic or Latino, 22.8% Asian, 6.5% White, 52.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |