Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service assistants and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service assistant and a customer service trainer. Additionally, a customer service assistant has an average salary of $33,862, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer service assistant include front end, customer service and service calls. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Customer Service Assistant | Customer Service Trainer | |
| Yearly salary | $33,862 | $32,452 |
| Hourly rate | $16.28 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 220,286 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Service Assistant is responsible for providing customer support by responding to inquiries and correspondence or transferring them to a particular department when necessary. The duties of a Customer Service Assistant will vary according to an assigned setting. However, it mostly revolves around answering calls, providing troubleshooting options, helping a customer navigate systems or applications, and filling out details. Furthermore, there are instances when a Customer Service Assistant must fulfill orders, process payments or refunds, and even sell services or products. All efforts are focused on attaining customer satisfaction.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer service assistants and customer service trainers have different pay scales, as shown below.
| Customer Service Assistant | Customer Service Trainer | |
| Average salary | $33,862 | $32,452 |
| Salary range | Between $26,000 And $42,000 | Between $25,000 And $40,000 |
| Highest paying City | Helena, MT | Tacoma, WA |
| Highest paying state | Montana | Alaska |
| Best paying company | Fidelity Investments | Salesforce |
| Best paying industry | Government | Telecommunication |
There are a few differences between a customer service assistant and a customer service trainer in terms of educational background:
| Customer Service Assistant | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service assistants' and customer service trainers' demographics:
| Customer Service Assistant | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.7% Female, 70.3% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 12.4% Unknown, 5.4% Hispanic or Latino, 22.8% Asian, 6.5% White, 52.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |