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The differences between customer service clerks and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service clerk and a customer service desk. Additionally, a customer service desk has an average salary of $34,599, which is higher than the $33,566 average annual salary of a customer service clerk.
The top three skills for a customer service clerk include customer service, basic math and front end. The most important skills for a customer service desk are service desk, customer service, and strong customer service.
| Customer Service Clerk | Customer Service Desk | |
| Yearly salary | $33,566 | $34,599 |
| Hourly rate | $16.14 | $16.63 |
| Growth rate | -4% | -4% |
| Number of jobs | 361,383 | 233,256 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 32% | Bachelor's Degree, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.
Customer service clerks and customer service desks have different pay scales, as shown below.
| Customer Service Clerk | Customer Service Desk | |
| Average salary | $33,566 | $34,599 |
| Salary range | Between $26,000 And $42,000 | Between $25,000 And $47,000 |
| Highest paying City | Anchorage, AK | Atwater, CA |
| Highest paying state | Alaska | Alaska |
| Best paying company | United States Courts | SAIC |
| Best paying industry | Retail | Manufacturing |
There are a few differences between a customer service clerk and a customer service desk in terms of educational background:
| Customer Service Clerk | Customer Service Desk | |
| Most common degree | High School Diploma, 32% | Bachelor's Degree, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service clerks' and customer service desks' demographics:
| Customer Service Clerk | Customer Service Desk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.0% Female, 67.0% | Male, 28.8% Female, 71.2% |
| Race ratio | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |