Customer service director vs customer experience manager

Differences between customer service director and customer experience manager duties and responsibilities

Customer service director example responsibilities.

• Manage basic call center KPIs as well as worked closely with sales relate to new promotions and issues.
• Manage payroll hours to ensure maximum productivity.
• Manage domestic and international logistics operations for a plastics manufacturer with 4 warehouses , 2 manufacturing plants and 5 third-party warehouses.
• Create ERP system base validation process, diminishing shipping errors to rate of 1 in every 15K lines and 5.3 sigma.
• Work with medicare and medicaid.
• Identify serious flaws in ERP set-up and thus metrics used to guide the company.
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Customer experience manager example responsibilities.

• Manage the daily schedule and logistics for field technicians to achieve both cost effectiveness and company profitability.
• Manage corporate Lexus training for all eligible associates at the dealership level.
• Launch, manage, and edit web content of store s Facebook page.
• Handle administrative duties, maintain employee files, hire new employees, and manage payroll and employee scheduling.
• Manage medical profession clients and supervise staff in the preparation of client financial statements, Medicare cost reports and tax returns.
• Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
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