Customer service director vs customer service team lead

Differences between customer service director and customer service team lead duties and responsibilities

Customer service director example responsibilities.

• Manage basic call center KPIs as well as worked closely with sales relate to new promotions and issues.
• Manage payroll hours to ensure maximum productivity.
• Manage domestic and international logistics operations for a plastics manufacturer with 4 warehouses , 2 manufacturing plants and 5 third-party warehouses.
• Create ERP system base validation process, diminishing shipping errors to rate of 1 in every 15K lines and 5.3 sigma.
• Work with medicare and medicaid.
• Identify serious flaws in ERP set-up and thus metrics used to guide the company.
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Customer service team lead example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Share Medicare eligibility information with insurers and providers to ensure correct billing of claims.
• Handle incoming telephone calls pertaining to Medicare plus insurance medical and pharmaceutical claims, billing, eligibility.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.