Customer service director vs team manager

The differences between customer service directors and team managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service director and a team manager. Additionally, a customer service director has an average salary of $134,962, which is higher than the $82,017 average annual salary of a team manager.

The top three skills for a customer service director include customer satisfaction, customer support and continuous improvement. The most important skills for a team manager are patients, taking care, and project management.

Customer service director vs team manager overview

	Customer Service Director	Team Manager
Yearly salary	$134,962	$82,017
Hourly rate	$64.89	$39.43
Growth rate	6%	-
Number of jobs	158,016	96,615
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 63%
Average age	47	47
Years of experience	6	6

What does a customer service director do?

A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

What does a team manager do?

Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise. It is their duty to make sure that the team's objectives are fully understood by all members and that they work closely to fulfill them. They must ensure that all of their members are working towards a common goal through constant monitoring. To manage the team, they may utilize certain principles, such as the SMART principle. They also train members to see to it that their goals are distinct, measurable, attainable, and timely.

Customer service director vs team manager salary

Customer service directors and team managers have different pay scales, as shown below.

	Customer Service Director	Team Manager
Average salary	$134,962	$82,017
Salary range	Between $94,000 And $191,000	Between $44,000 And $152,000
Highest paying City	Olympia, WA	New York, NY
Highest paying state	Washington	Alaska
Best paying company	VMware	Meta
Best paying industry	Health Care	-

Differences between customer service director and team manager education

There are a few differences between a customer service director and a team manager in terms of educational background:

	Customer Service Director	Team Manager
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 63%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer service director vs team manager demographics

Here are the differences between customer service directors' and team managers' demographics:

	Customer Service Director	Team Manager
Average age	47	47
Gender ratio	Male, 55.0% Female, 45.0%	Male, 55.9% Female, 44.1%
Race ratio	Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.8% Asian, 5.8% White, 61.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer service director and team manager duties and responsibilities

Customer service director example responsibilities.

Manage basic call center KPIs as well as worked closely with sales relate to new promotions and issues.
Manage payroll hours to ensure maximum productivity.
Manage domestic and international logistics operations for a plastics manufacturer with 4 warehouses , 2 manufacturing plants and 5 third-party warehouses.
Create ERP system base validation process, diminishing shipping errors to rate of 1 in every 15K lines and 5.3 sigma.
Work with medicare and medicaid.
Identify serious flaws in ERP set-up and thus metrics used to guide the company.

Team manager example responsibilities.

Build and manage narcotics trafficking/use database in Unix base setting.
Facilitate appropriate usage and allocation of skil visits via authorization process for manage care insure patients.
Manage and coordinate care of medical and psychiatric patients with accountability for cost effective quality outcome.
Lead project team supporting Massachusetts payroll tax initiative, ensuring statutory information are captured and report.
Manage contact center performance to avoid financial penalty, efficiently driving client desire productivity results, meeting KPIs.
Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.

Customer service director vs team manager skills

Common customer service director skills

Customer Satisfaction, 14%
Customer Support, 6%
Continuous Improvement, 6%
CRM, 4%
Project Management, 4%
Employee Development, 4%

Common team manager skills

Patients, 10%
Taking Care, 6%
Project Management, 5%
Performance Management, 4%
Leadership, 4%
Direct Reports, 4%

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Office and Administrative Industry
Customer Service Director
Customer Service Director vs Team Manager

Updated January 8, 2025

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