Customer service executive vs customer service administrative assistant

Differences between customer service executive and customer service administrative assistant duties and responsibilities

Customer service executive example responsibilities.

• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Help troubleshoot technical incidents including basic browser issues, Apps, subscription problems.
• Mentore new sales associates and present information and on the job training to new employees utilizing Microsoft PowerPoint.
• Develop excellent customer service by combining patience and determination to troubleshoot account issues.
• Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
• Consult with customers to find best means to leverage telecom assets to reach their business objectives.
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Customer service administrative assistant example responsibilities.

• Manage customers' database accounts and records, perform customer verification and process applications, orders and requests utilizing QuickBooks.
• Provide support to accounting personnel with data entry into QuickBooks and document processing
• Coordinate with clients, vendors, lawyers, CPA, and other employees.
• Edited/Maintain the official Herzing program and course outlines on the Herzing SharePoint intranet site.
• Provide outstanding administrative support to the third partner, while establishing and coordinating overall departmental functionality of 16 staff CPA team.
• Assist manager with development of PowerPoint presentations for prospective customers.
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