Customer service leader vs customer service manager supervisor

Differences between customer service leader and customer service manager supervisor duties and responsibilities

Customer service leader example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Use of multiple computer programs like word, excel, PowerPoint, PowerBooks, spreadsheets, etc.
• Assist owner with the testing and implementation of retail POS system; establish inventory, pricing, and hot key entry.
• Maintain current knowledge of Kansas Medicaid guidelines and claims processing regulations.
• Accommodate the medical needs of Medicaid and Molina beneficiaries within the immigrant community.
• Provide training to client base including operating procedural upgrades to meet ISO certification standards.
Show more

Customer service manager supervisor example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Generate POS balance, tender, loss prevention reports.
• Correct errors make on POS systems and handle all forms of refunds.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.