Customer service liaison vs international customer service representative

The differences between customer service liaisons and international customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service liaison and an international customer service representative. Additionally, a customer service liaison has an average salary of $36,143, which is higher than the $31,752 average annual salary of an international customer service representative.

The top three skills for a customer service liaison include strong customer service, patients and phone calls. The most important skills for an international customer service representative are logistics, order entry, and customer orders.

Customer service liaison vs international customer service representative overview

	Customer Service Liaison	International Customer Service Representative
Yearly salary	$36,143	$31,752
Hourly rate	$17.38	$15.27
Growth rate	-4%	-4%
Number of jobs	206,705	185,293
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a customer service liaison do?

Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.

What does an international customer service representative do?

An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.

Customer service liaison vs international customer service representative salary

Customer service liaisons and international customer service representatives have different pay scales, as shown below.

	Customer Service Liaison	International Customer Service Representative
Average salary	$36,143	$31,752
Salary range	Between $27,000 And $47,000	Between $24,000 And $40,000
Highest paying City	Washington, DC	Minneapolis, MN
Highest paying state	California	Minnesota
Best paying company	Pwc	Valent BioSciences
Best paying industry	Technology	Health Care

Differences between customer service liaison and international customer service representative education

There are a few differences between a customer service liaison and an international customer service representative in terms of educational background:

	Customer Service Liaison	International Customer Service Representative
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Customer service liaison vs international customer service representative demographics

Here are the differences between customer service liaisons' and international customer service representatives' demographics:

	Customer Service Liaison	International Customer Service Representative
Average age	40	40
Gender ratio	Male, 35.5% Female, 64.5%	Male, 26.3% Female, 73.7%
Race ratio	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 25.9% Asian, 5.9% White, 51.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between customer service liaison and international customer service representative duties and responsibilities

Customer service liaison example responsibilities.

Manage firm's business accounts, including billing, A/R, A/P, and tax issues
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Develop policies and procedures to implement current HIPAA protocols to protect digital data.
Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.

International customer service representative example responsibilities.

Manage international and industrial pest control equipment sales using AS400 ordering system for company.
Work with the RMA team to create credit memos for damage good's or any claims from the core customers.
Partner with logistics, quality control, manufacturing, and purchasing departments to ensure product availability.
Process return material requests and authorizations (RMA).
Handle all overseas and national logistics, inventory analysis, shipping documents and inside/outside direct customer sales for their textile division.
Demonstrate superb organizational and multitasking abilities

Customer service liaison vs international customer service representative skills

Common customer service liaison skills

Strong Customer Service, 61%
Patients, 16%
Phone Calls, 2%
Data Entry, 2%
Excellent Interpersonal, 2%
Outbound Calls, 1%

Common international customer service representative skills

Logistics, 10%
Order Entry, 9%
Customer Orders, 6%
International Customer Service, 6%
Customer Inquiries, 6%
Forwarders, 5%

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Customer Service Liaison vs International Customer Service Representative

Updated January 8, 2025

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