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The differences between customer service managers and client services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service manager and a client services manager. Additionally, a client services manager has an average salary of $78,439, which is higher than the $61,487 average annual salary of a customer service manager.
The top three skills for a customer service manager include strong customer service, payroll and customer satisfaction. The most important skills for a client services manager are customer service, client service, and account management.
| Customer Service Manager | Client Services Manager | |
| Yearly salary | $61,487 | $78,439 |
| Hourly rate | $29.56 | $37.71 |
| Growth rate | 6% | 6% |
| Number of jobs | 313,110 | 319,909 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 72% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
Customer service managers and client services managers have different pay scales, as shown below.
| Customer Service Manager | Client Services Manager | |
| Average salary | $61,487 | $78,439 |
| Salary range | Between $35,000 And $105,000 | Between $54,000 And $113,000 |
| Highest paying City | Washington, DC | Washington, DC |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | KLA | McKinsey & Company Inc |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a customer service manager and a client services manager in terms of educational background:
| Customer Service Manager | Client Services Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between customer service managers' and client services managers' demographics:
| Customer Service Manager | Client Services Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 37.0% Female, 63.0% | Male, 39.3% Female, 60.7% |
| Race ratio | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |