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The differences between customer service managers and operations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service manager and an operations manager. Additionally, an operations manager has an average salary of $76,894, which is higher than the $61,487 average annual salary of a customer service manager.
The top three skills for a customer service manager include strong customer service, payroll and customer satisfaction. The most important skills for an operations manager are customer service, logistics, and continuous improvement.
| Customer Service Manager | Operations Manager | |
| Yearly salary | $61,487 | $76,894 |
| Hourly rate | $29.56 | $36.97 |
| Growth rate | 6% | 6% |
| Number of jobs | 313,110 | 343,868 |
| Job satisfaction | 5 | 5 |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 62% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
Operations managers are in charge of running the main business of the organization. They ensure that the business is running smoothly from an operations standpoint. They make sure that the processes in place produce the necessary output by implementing quality control measures. They also manage finances and ensure that there is enough budget to keep the operations of the business running. They also ensure that the production of goods or services is cost-efficient. Operations managers also handle people-related concerns. They are responsible for interviewing candidates, choosing the ones to hire, and ensuring that individuals assigned to operations are properly trained.
Customer service managers and operations managers have different pay scales, as shown below.
| Customer Service Manager | Operations Manager | |
| Average salary | $61,487 | $76,894 |
| Salary range | Between $35,000 And $105,000 | Between $47,000 And $123,000 |
| Highest paying City | Washington, DC | San Francisco, CA |
| Highest paying state | New Jersey | Delaware |
| Best paying company | KLA | McKinsey & Company Inc |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a customer service manager and an operations manager in terms of educational background:
| Customer Service Manager | Operations Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between customer service managers' and operations managers' demographics:
| Customer Service Manager | Operations Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 37.0% Female, 63.0% | Male, 69.4% Female, 30.6% |
| Race ratio | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |