Customer service senior associate vs customer service associate

Differences between customer service senior associate and customer service associate duties and responsibilities

Customer service senior associate example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Receive and process payments on POS system and MPOS systems.
• Answer incoming calls on multi-line phones from providers, insures, and retirees with and without Medicare.
• Research and resolve patient inquiries concerning Medicare coverage.
• Help troubleshoot when technical problems arouse.
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Customer service associate example responsibilities.

• Manage and calculate daily cash deposits and prepare daily payroll ledgers.
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
• Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
• Perform upselling on every call.
• Train in flight emergencies, hazardous materials and CPR.
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