Customer service supervisor jobs in Key West, FL - 71 jobs
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Lead Customer Service Representative
Reservations Agent
Guest Service Supervisor
Lead Customer Service Representative
Circle K Stores, Inc. 4.3
Customer service supervisor job in Cudjoe Key, FL
Shift Availability Flexible Availability Job Type Lead CustomerService Representative We want you to join our team as a CustomerService Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Lead CustomerService Representative, you will enjoy:
* Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
* Flexible Schedules
* Weekly Pay
* Large, Stable Employer
* Fast Career Opportunities
* Work With Fun, Motivated People
* Task Variety
* Paid Comprehensive Training
* 401K With a Competitive Company Match
* Flexible Spending/Health Savings Accounts
* Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
* Selling products to customers
* Providing excellent customer care
* Communication and friendly conversation
* Performing at a quick pace while having fun
* Working as part of a team to accomplish daily goals
* Coming up with great ideas to solve problems
* Thinking quickly and offering suggestions
* Leading a team of employees
* Entry level employee supervision
Great if you have:
* Retail and customerservice experience
* Entry level management experience
* Sales associate or cashiering experience
* High School Diploma or equivalent
* Motivation to advance in your career!
* Willingness to learn and have fun!
Physical Requirements:
* Ability to stand and/or walk for up to 8 hours
* Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
* Occasionally lift and/or carry up to 60 pounds from ground to waist level
* Push/pull with arms up to a force of 20 pounds
* Bend at the waist with some twisting up to one hour a shift
* Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
$27k-32k yearly est. 24d ago
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Supervisor, Customer Services
Envoy Air Inc. 4.0
Customer service supervisor job in Key West, FL
Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
* Amazing employee flight privileges within the American Airlines global network
* Training and development programs to take your career to the next level
* Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
* Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
* Ensure adequate operational coverage; responsible for scheduling and manpower utilization
* Maintain a safe, dependable and consistent operation
* Conduct Agent observations
* Schedule and administer local training including new hire training
* Investigates and resolves operational issues as well as customerservice issues
* Will be provided company uniforms and must adhere to uniform policy
* Participates on operational conference calls, station audits and prepares various reports
* Maintains records such as time and attendance, personnel files and performance
* Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customerservice operations.
* Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
* Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
* Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
* Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
* Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
* Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
* Collaborate with the internal team to ensure a safe and on-time departure
* May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.Position Requirements
* Minimum Age: 18
* High school diploma or GED equivalent
* Possess a valid, unexpired and unsuspended state driver's license; some license restritctions may prohibit a candidate from being considered for this role.
* Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
* Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
* Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
* Must be able to perform all duties in various weather conditions and time constraints
* Ability to read, write, fluently speak and understand the English language
* Possess the legal right to work in the United States
Position Preferences
* A minimum of one year of customerservice experience
* Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
* Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
* Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
* In locations handling US mail, must be able to pass a US Postal Service background check
* This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
$29k-39k yearly est. Auto-Apply 45d ago
Customer Service Associate I
Dollar Tree 4.4
Customer service supervisor job in Marathon, FL
We're seeking a CustomerService Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with questions and recommendations * Manage sales transactions while working assigned cash register
* Maintain security of cash and protect company assets
* Keep the store well-stocked, and recover merchandise
* Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
* Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
* Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
* Other duties as assigned*
Skills and Experience:
* High school diploma or equivalent is preferred
* Previous customerservice experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
* Ability to follow instructions and interpret operational documents is required
* Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
* Excellent customerservice and relationship management skills are required
* Strong organizational and communication skills are required
* Strong problem-solving and decision-making skills are required
Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
* Employee Assistance Program
* Retirement plans
* Educational Assistance
* And much more!
We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Part time
10996 Overseas Hwy,Marathon,Florida 33050
05431
Dollar Tree
$24k-29k yearly est. 24d ago
Pharmacy Customer Service Associate
Walgreens 4.4
Customer service supervisor job in Marathon, FL
* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. * In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Customer Experience
* Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
* Models and shares customerservice best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
* Provides customers with courteous, friendly, fast, and efficient service.
* Recommends items for sale to customer and recommends trade-up and/or companion items.
* Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
* Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
* Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
* Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
* Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
* Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
* Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
* Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
* Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
* Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
* Has working knowledge of store systems and store equipment.
* Provides customerservice in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
* Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
* Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
* Complies with all company policies and procedures; maintains respectful relationships with coworkers.
* Completes special assignments and other tasks as assigned.
Training & Personal Development
* Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
* Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
Basic Qualifications
* Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications
* Prefer six months of experience in a retail environment.
* Prefer to have prior work experience with Walgreens.
* Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
* Prefer good computer skills.
* Prefer the knowledge of store inventory control.
* Prefer PTCB certification.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $16 - $18 / Hourly
$16-18 hourly 60d+ ago
Reservations Agent
Ocean Key Resort & Spa, a Noble House Resort
Customer service supervisor job in Key West, FL
Full-time Description
WE ARE
Ocean Key Resort and Spa is a 4 diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more!
OUR CULTURE | Individual Distinction, Collective Soul
The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.
A day in the life...
Our full time Reservations Agent handles guest room bookings and inquiries in a call center setting. Answer calls/emails, provide information, address concerns, offer recommendations, and handle bookings, changes, or cancellations providing excellent customerservice.
At this time, we are only considering applicants who reside in the Florida Keys and/or have secured housing for relocation to a commutable distance to Key West, FL.
Requirements
You own this if you have: Previous Reservations experience and/or experience working at a hotel.
Computer and software proficiency: Efficiently using a keyboard, logging in/out, and navigating the operating system(s).
Internet and web navigation: Using web browsers, searching for information, and understanding basic online communication tools.
Hardware and software basics: Knowing how to use a computer and operating system(s).
Productivity software: Using programs like Microsoft Office for documents, spreadsheets, and presentations.
Must be able to exert physical effort in lifting 5 pounds to 50 on occasion.
Push/Pull 50 + pounds
Endure various physical movements throughout the work area
Remain in stationary and mobile position for at least 8 hours throughout work shift
Satisfactorily communicate with guests, management and co-workers to their understanding
Perform detail-oriented administrative tasks with accuracy and speed
The above list of duties and responsibilities is not intended to be exclusive, other responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job may be required from time to time with or without notice. While this job description is intended to be an accurate reflection of the current job, management does reserve the right to revise or alter the duties of the job either temporarily or permanently as required.
We've got you covered… At Ocean Key Resort and Spa, we are proud to offer our team members amazing perks and benefits.
Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance
401K plan with matching
Team Member parking reimbursement program
On Demand Pay- access to your pay before payday
Paid Holidays/Personal/Vacation/Sick time
Company-Sponsored Parking program for team members
Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)
Career growth opportunities and Recognition Programs
Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.
*Certain benefits apply only to full time employment status and introductory eligibility period applies
Are you ready to join the excitement? At Ocean Key Resort and Spa, we look for team members with a high amount of integrity and a positive hospitality-driven mindset. We look forward to reviewing your application and resume.
At Ocean Key Resort and Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
$24k-32k yearly est. 9d ago
Guest Services Manager
Noble House Hotels and Resorts 4.4
Customer service supervisor job in Key West, FL
WE ARE Ocean Key Resort and Spa is a 4 diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more!
OUR CULTURE | Individual Distinction, Collective Soul
The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.
A day in the life...
The Guest Services Manager oversees the entire guest experience. This role will execute our guest service improvement plans, i.e. breakdown of arrivals; execution of return guest policies and practices; driving guest satisfaction scores; executing amenities; working with the team on implementing and training team on Forbes service standards.
Requirements
You own this if you have: 2-5 years of hospitality experience with proven ability to drive guest satisfaction scores.
* CustomerService: Exceptional guest focus, conflict resolution, and communication.
* Leadership: Team building, performance management, and motivation.
* Organizational: Multitasking, planning, and attention to detail.
* Technical: Proficiency with hotel management software and Microsoft Suite products
* Must be able to exert physical effort in lifting 5 pounds to 50 pounds on occasion
* Push/Pull 50 + pounds on occasion
* Endure various physical movements throughout the work area
* Remain in stationary and mobile position for at least 8 hours throughout work shift
* Satisfactorily communicate with guests, management and co-workers to their understanding
* Must have positive attitude
The above list of duties and responsibilities is not intended to be exclusive, other responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job may be required from time to time with or without notice. While this job description is intended to be an accurate reflection of the current job, management does reserve the right to revise or alter the duties of the job either temporarily or permanently as required.
We've got you covered… At Ocean Key Resort and Spa, we are proud to offer our team members amazing perks and benefits.
* Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
* Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance
* 401K plan with matching
* Team Member parking reimbursement program
* On Demand Pay- access to your pay before payday
* Paid Holidays/Personal/Vacation/Sick time
* Company-Sponsored Parking program for team members
* Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)
* Career growth opportunities and Recognition Programs
* Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.
* *Certain benefits apply only to full time employment status and introductory eligibility period applies
Are you ready to join the excitement? At Ocean Key Resort and Spa, we look for team members with a high amount of integrity and a positive hospitality-driven mindset. We look forward to reviewing your application and resume.
At Ocean Key Resort and Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
$34k-45k yearly est. 35d ago
Guest Services Manager
Opal Key Resort & Marina
Customer service supervisor job in Key West, FL
Job Description
We are looking for a highly organized candidate with excellent people skills for the position of Guest Services Manager. As part of the initial first 10 minutes of a guests experience, the Guest Services Manager is responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The Guest Service Manager is responsible for the training of new Front Desk team members, as well as assisting in the supervision of Front Desk, PBX, Bellstand, Afternoon Security.
The Guest Services Manager will have tremendous patience when dealing with guests and be able to train and guide Front Desk Agents according to policy and best practices.
Responsibilities:
Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing front desk services to guests
Performing the role of Manager on Duty
Assigning rooms and taking care of administrative duties
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities
Training new Front Desk Agents
Qualifications:
High school diploma or GED required, Bachelor's degree preferred
Minimum of 2 years supervisory experience
Previous customerservice experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
$36k-52k yearly est. 30d ago
Guest Experience Supervisor
Little Palm Island Resort & Spa, a Noble House Res 3.6
Customer service supervisor job in Cudjoe Key, FL
WORK in PARADISE:
Here is your opportunity to join the team of the iconic Little Palm Island Resort and Spa. This luxury private island resort, including 15 Bungalows, spa, boutique, bar lounge, and fine dining restaurant overlooking the Atlantic Ocean. Little Palm Island redefines working in paradise.
The JOB:
As Concierge Supervisor, your friendly, energic and professional personality will be a major part of our guest's memorable escape. In this position, the majority of your time will be to assist our guests in enjoying their stay as we work to exceed their expectations.
With class and style, you will welcome our precious guests and help ensure they are enjoying their time on the Island, assisting with excursions, reservations and whatever else we can do to provide a one of a kind get away. This role will also support the Resort Services Manager in offering support to the Resort Services team as needed.
Requirements
YOU:
To be successful in this position, we're looking for team members who are outgoing and thrive on providing an amazing experience for our guests. This role requires excellent communication skills, high energy, attention to detail and a big smile. You should be efficient, observant, and personable. You are able to multi task and delegate as needed to meet our Guest's needs. We look for team members who are solutions oriented with a positive outlook.
Our CULTURE:
People who best fit Little Palm Island hard-working, reliable team players. We look for candidates with a 'can do' attitude and a willingness to learn. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.
The OFFER:
In return, you are rewarded with a competitive compensation package including competitive pay, health benefits, PTO, matching 401K, Holiday Pay, great travel benefits and the opportunity to work with a great team in paradise.
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
$25k-31k yearly est. 24d ago
Private Client Team Lead -Florida Keys
Fintrust Connect
Customer service supervisor job in Key West, FL
Private Client Team Lead - Florida Keys
FinTrust Connect has partnered with a leading regional financial institution to identify a seasoned Private Client Team Lead to oversee high-net-worth client relationships and a team of Private Banking professionals in the Florida Keys market. This leader will drive growth through strategic relationship management, complex credit structuring, and team development.
Why this opportunity?
Culture: Join a mission-driven institution consistently ranked among Americas best employers by
Fortune
and
Forbes
. The organization is recognized for its integrity, local impact, and long-term client relationships across the Southeast.
Workplace: On-site in the Florida Keys region.
Function: Lead a team of Private Bankers while personally managing key high-net-worth relationships. Deliver customized credit, depository, and wealth solutions to individuals and businesses, while maintaining credit quality, compliance, and profitability.
Description:
Lead and coach Private Bankers, Portfolio Managers, and support staff to achieve portfolio growth and service excellence, operating as a player-coach with clear sales discipline.
Manage a personal book of high-net-worth relationships while mentoring a team managing their own client portfolios.
Acquire and grow complex banking relationships through a systematic approach to selling, deep financial discovery, and high-touch service.
Independently structure complex commercial and consumer loans, including real estate-secured lending, lines of credit, term debt, and securities-/asset-based solutions (e.g., yacht or aircraft).
Represent the bank in the local community through professional organizations, chambers of commerce, and client-facing events; success requires being present and relationship-oriented in this highly local market.
Ensure team-wide accountability in deal tracking, pipeline management, and adherence to service level expectations.
Requirements:
Bachelor's Degree required; MBA or formal credit training preferred.
8+ years of progressive experience in private banking, wealth, or commercial lending.
Prior leadership experience managing bankers or financial advisory teams.
Strong credit acumen and comfort with complex lending structures and high-net-worth client needs.
Deep knowledge of financial products, cash flow lending, estate planning needs, and regulatory compliance; additional experience in business/commercial banking is strongly valued.
Excellent communication, client-facing, and presentation skills with a polished executive presence.
Must reside within commutable distance to the Florida Keys.
$49k-95k yearly est. 60d+ ago
Guest Services Manager
Homma Talent 3.9
Customer service supervisor job in Key West, FL
The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
Develop employee morale and ensure training of Guest Services personnel.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
Attend daily and monthly Rooms Merchandizing meetings.
Participate in required M.O.D. program as scheduled.
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Ensure that no -show revenue is maximized through consistent and accurate billing.
Maintain Highgate HotelS.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to
Highgate Hotel S.O.P.'s.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Work closely with Accounting on follow -up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate HotelS.O.P.'s in its use.
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate HotelS.O.P.'s.
Ensure implementation of all Highgate Hotel policies and house rules.
Ensure sign off of all Service Standards by Position for Guest Services staff.
Assist in preparation of revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
Operate radios efficiently and professionally in communicating with hotel staff.
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
Ensure correct and accurate cash handling at the Front Desk.
Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
Establish and maintain key control system.
Monitor all V.I.P.'s, special guests and requests.
Maintain required pars of all front office and stationary supplies.
Review daily Front Office work and activity reports generated by Night Audit.
Review Front Office log book and Guest Request log on a daily basis.
Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. programs,
and the standards and procedures for each.
Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules,
forecasts, reports and tracking logs.
Conduct meetings according to Highgate Hotel standards as required by management.
Requirements
Bachelor's degree in hospitality management.
Strong PC skills including Excel, Word, and hospitality systems.
Strong organizational, analytical, verbal, and written communication skills.
Long hours and sometimes required.
Benefits
TN Visa provided
Housing available either single or double. $850/month for double and $1,750/month for single. Includes all utilities and WIFI
Vacation and PTO after 1 year
401(K) Company Match
Cell Phone reimbursement $50 per check
Paid weekly
Employee lunch provided 2 times per week
Bike provided
8 paid holidays
$850-1.8k monthly 60d+ ago
Senior Client Specialist
First Horizon Corp 3.9
Customer service supervisor job in Key West, FL
Provide assistance to Relationship Managers Key Responsibilities Include * Provide Lending Support to Relationship Managers * Review and Fund Loans * Assist with maintaining Relationship Managers portfolios - clear loan, collateral and deposit exceptions, credit exceptions, assist with past dues
* Be able to identify clients' operational needs and bank products/services to meet these needs and establish proficiency.
* Provide assistance to the bank's clients in all areas of the clients' relationship with the bank, including loans, deposits, and other bank services
* Authorize payment and fees of commercial client overdrafts
* Approve and process commercial client's withdrawals on lines of credit
* Communicate with clients, attorney's, insurance companies, title companies, and various other professionals
* Assist in ordering appraisals, flood determinations, UCC's and familiar with OFAC
* Work closely with Bankers, Underwriters, Loan Closers, Loan processing and legal documentation areas to ensure satisfactory closing of loans to clients with supervision
* Train on loan documentation/funding, LaserPro, and basic understanding of attorney prepared documents
* Work closely with Bankers, Underwriters, and loan operations to ensure satisfactory on-going monitoring of loans to clients with supervision
* Work closely with Bankers, Treasury Management, and deposit operations to ensure satisfactory on-going monitoring of depository/Treasury Management accounts/services to clients
* Open new accounts and ensure all required documentation is obtained from the client
* Process wire requests for clients.
* Performs all other duties as assigned
Qualifications Include
* High school diploma or GED and 5+ years of experience or equivalent combination of education and experience
* Microsoft Office suite
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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$29k-33k yearly est. 60d+ ago
Retail Part Time Team Lead
The ODP Corporation
Customer service supervisor job in Key West, FL
At Office Depot, the Retail Team Lead is a part-time role providing "total solutions" to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.
Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Retail Team Lead will also be a part-time 'Key Carrier' for their location and may perform Leader on Duty functions while in the role. In addition, the Retail Team Lead (PT) must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
Primary Responsibilities:
* Print Sales and Services:
* Responsibility in the Print function to support efficient operation while driving overall store sales.
* Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
* Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
* Operational Efficiency:
* Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
* Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance.
* Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts. Performs other duties as assigned.
* Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
* Client Engagement:
* Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
* Supports community outreach initiatives to drive client/customer retention.
* Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
* Performs other duties as assigned.
* External Key Carrier and Leader on Duty:
* Ensuring the safety and security of the building and associates during the absence of the management team.
* In partnership with all associates, ensure regular loss prevention compliance.
* Performing opening or closing responsibilities.
* This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store.
* May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.
* Other duties as deemed necessary
Education and Experience:
* High School diploma or equivalent education preferred
* Minimum 1-3 years of experience in related field
* Sales and/or CustomerService experience preferred.
* Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
* Skilled in CustomerService and Print Services experience would be desired.
* Must possess advanced selling skills · Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
* Must be adaptable to a changing environment.
* Must be able to assist others in a professional environment.
* Possess excellent verbal and written communication skills.
* Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
* Must possess ability to process information/merchandise through POS register system.
* Pays close attention to detail to ensure high quality production in the Print Services area
* Positive and Engaging
* Action Oriented
* Integrity, Accountability & Trust
* Demonstrate passion for the brand, products, services and solutions offered to our customers
* Must possess a desire to continually develop personal selling skills and product knowledge
* Drive for Results
* Decision Quality
* Patience
About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The salary range for this role is $14.00/hour to $18.50/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
$14-18.5 hourly 3d ago
Supervisor, Customer Services
Envoy Air Inc. 4.0
Customer service supervisor job in Key West, FL
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customerservice issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customerservice operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restritctions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customerservice experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
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$29k-39k yearly est. Auto-Apply 37d ago
Lead Customer Service Representative, Full or Part Time
Circle K Stores, Inc. 4.3
Customer service supervisor job in Key Colony Beach, FL
Shift Availability Flexible Availability Job Type Lead CustomerService Representative We want you to join our team as a CustomerService Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Lead CustomerService Representative, you will enjoy:
* Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
* Flexible Schedules
* Weekly Pay
* Large, Stable Employer
* Fast Career Opportunities
* Work With Fun, Motivated People
* Task Variety
* Paid Comprehensive Training
* 401K With a Competitive Company Match
* Flexible Spending/Health Savings Accounts
* Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
* Selling products to customers
* Providing excellent customer care
* Communication and friendly conversation
* Performing at a quick pace while having fun
* Working as part of a team to accomplish daily goals
* Coming up with great ideas to solve problems
* Thinking quickly and offering suggestions
* Leading a team of employees
* Entry level employee supervision
Great if you have:
* Retail and customerservice experience
* Entry level management experience
* Sales associate or cashiering experience
* High School Diploma or equivalent
* Motivation to advance in your career!
* Willingness to learn and have fun!
Physical Requirements:
* Ability to stand and/or walk for up to 8 hours
* Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
* Occasionally lift and/or carry up to 60 pounds from ground to waist level
* Push/pull with arms up to a force of 20 pounds
* Bend at the waist with some twisting up to one hour a shift
* Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
$27k-32k yearly est. 28d ago
Customer Service Associate I
Dollar Tree 4.4
Customer service supervisor job in Key West, FL
We're seeking a CustomerService Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with questions and recommendations * Manage sales transactions while working assigned cash register
* Maintain security of cash and protect company assets
* Keep the store well-stocked, and recover merchandise
* Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
* Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
* Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
* Other duties as assigned*
Skills and Experience:
* High school diploma or equivalent is preferred
* Previous customerservice experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
* Ability to follow instructions and interpret operational documents is required
* Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
* Excellent customerservice and relationship management skills are required
* Strong organizational and communication skills are required
* Strong problem-solving and decision-making skills are required
Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
* Employee Assistance Program
* Retirement plans
* Educational Assistance
* And much more!
We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Part time
1120 Key Plaza,Key West,Florida 33040
04326
Dollar Tree
$24k-29k yearly est. 60d+ ago
Guest Services Manager
Ocean Key Resort & Spa, a Noble House Resort
Customer service supervisor job in Key West, FL
Full-time Description
WE ARE
Ocean Key Resort and Spa is a 4 diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more!
OUR CULTURE | Individual Distinction, Collective Soul
The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.
A day in the life...
The Guest Services Manager oversees the entire guest experience. This role will execute our guest service improvement plans, i.e. breakdown of arrivals; execution of return guest policies and practices; driving guest satisfaction scores; executing amenities; working with the team on implementing and training team on Forbes service standards.
Requirements
You own this if you have: 2-5 years of hospitality experience with proven ability to drive guest satisfaction scores.
CustomerService: Exceptional guest focus, conflict resolution, and communication.
Leadership: Team building, performance management, and motivation.
Organizational: Multitasking, planning, and attention to detail.
Technical: Proficiency with hotel management software and Microsoft Suite products
Must be able to exert physical effort in lifting 5 pounds to 50 pounds on occasion
Push/Pull 50 + pounds on occasion
Endure various physical movements throughout the work area
Remain in stationary and mobile position for at least 8 hours throughout work shift
Satisfactorily communicate with guests, management and co-workers to their understanding
Must have positive attitude
The above list of duties and responsibilities is not intended to be exclusive, other responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job may be required from time to time with or without notice. While this job description is intended to be an accurate reflection of the current job, management does reserve the right to revise or alter the duties of the job either temporarily or permanently as required.
We've got you covered… At Ocean Key Resort and Spa, we are proud to offer our team members amazing perks and benefits.
Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance
401K plan with matching
Team Member parking reimbursement program
On Demand Pay- access to your pay before payday
Paid Holidays/Personal/Vacation/Sick time
Company-Sponsored Parking program for team members
Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)
Career growth opportunities and Recognition Programs
Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.
*Certain benefits apply only to full time employment status and introductory eligibility period applies
Are you ready to join the excitement? At Ocean Key Resort and Spa, we look for team members with a high amount of integrity and a positive hospitality-driven mindset. We look forward to reviewing your application and resume.
At Ocean Key Resort and Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
$36k-52k yearly est. 34d ago
Guest Services Manager
Opal Key Resort & Marina
Customer service supervisor job in Key West, FL
We are looking for a highly organized candidate with excellent people skills for the position of Guest Services Manager. As part of the initial first 10 minutes of a guests experience, the Guest Services Manager is responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The Guest Service Manager is responsible for the training of new Front Desk team members, as well as assisting in the supervision of Front Desk, PBX, Bellstand, Afternoon Security.
The Guest Services Manager will have tremendous patience when dealing with guests and be able to train and guide Front Desk Agents according to policy and best practices.
Responsibilities:
Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing front desk services to guests
Performing the role of Manager on Duty
Assigning rooms and taking care of administrative duties
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities
Training new Front Desk Agents
Qualifications:
High school diploma or GED required, Bachelor's degree preferred
Minimum of 2 years supervisory experience
Previous customerservice experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
$36k-52k yearly est. Auto-Apply 31d ago
Front Office/Guest Service Manager
Little Palm Island Resort & Spa, a Noble House Res 3.6
Customer service supervisor job in Cudjoe Key, FL
Full-time Description
ABOUT LITTLE PALM ISLAND:
Little Palm Island is one of a kind. Situated on a private island 30 minutes from Key West, Little Palm is accessible only by the shore station via our private ferry. With a fine selection of 30 luxury suites, a Balinese-style spa, the main attraction is the exclusive waterside dining overlooking the Atlantic Ocean with sunset views and fire pits for enjoying a nightcap.
For decades, guests have come to experience the exotic destination, award-winning fare, uncompromising service within a luxurious, yet comfortable island atmosphere.
With over half of the seats located right on the ocean, The Dining Room seats 100 guests and serves breakfast, lunch, and dinner. In addition, you and your team serve fine cocktails in the lounge, in-room dining, and cater to small refined private gatherings.
GUEST SERVICES MANAGER RESPONSIBILITIES:
You oversee daily Operations of the Guest Services Team to include: Concierge / Front Desk /Dockmaster / Dockhand / Beach Attendant
As Guest Services Manager, you are the force driving guest experience service levels and executing the vision of the GM for Little Palm
This is a hands-on position where you are actively working side by side with your team creating unforgettable experiences for our guests to achieve desired service levels -
Requirements
WHAT SUCCESS LOOKS LIKE:
As the Guest Services Manager, you are the driving force behind our Guest's experience during their stay. Your welcoming personality combined with experience leading a team at a luxury resort, will mentor and train our Guest Services team to deliver exceptional levels of service.
Naturally, you have the drive to exceed expectations for this iconic location. The highly renowned Little Palm Island Resort & Spa offers relaxing experiences of a lifetime.
OUR CULTURE: Individual Distinction, Collective Soul
The Noble House Hotel & Resorts' philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our associates. We are a group of individuals who share a passion for hospitality. We let our personalities shine with individual distinction and a collective soul. And we like to have fun.
In return, you are rewarded with a compensation package to include competitive pay, bonus opportunities, matching 401k, health benefit options, PTO, generous travel benefits and the opportunity to lead a team in paradise.
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
$33k-45k yearly est. 38d ago
Senior Client Specialist
First Horizon 3.9
Customer service supervisor job in Key West, FL
Provide assistance to Relationship Managers
Key Responsibilities Include
Provide Lending Support to Relationship Managers
Review and Fund Loans
Assist with maintaining Relationship Managers portfolios - clear loan, collateral and deposit exceptions, credit exceptions, assist with past dues
Be able to identify clients' operational needs and bank products/services to meet these needs and establish proficiency.
Provide assistance to the bank's clients in all areas of the clients' relationship with the bank, including loans, deposits, and other bank services
Authorize payment and fees of commercial client overdrafts
Approve and process commercial client's withdrawals on lines of credit
Communicate with clients, attorney's, insurance companies, title companies, and various other professionals
Assist in ordering appraisals, flood determinations, UCC's and familiar with OFAC
Work closely with Bankers, Underwriters, Loan Closers, Loan processing and legal documentation areas to ensure satisfactory closing of loans to clients with supervision
Train on loan documentation/funding, LaserPro, and basic understanding of attorney prepared documents
Work closely with Bankers, Underwriters, and loan operations to ensure satisfactory on-going monitoring of loans to clients with supervision
Work closely with Bankers, Treasury Management, and deposit operations to ensure satisfactory on-going monitoring of depository/Treasury Management accounts/services to clients
Open new accounts and ensure all required documentation is obtained from the client
Process wire requests for clients.
Performs all other duties as assigned
Qualifications Include
High school diploma or GED and 5+ years of experience or equivalent combination of education and experience
Microsoft Office suite
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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$29k-33k yearly est. 60d+ ago
Retail Part Time Team Lead
The ODP Corporation
Customer service supervisor job in Key West, FL
At Office Depot, the Retail Team Lead is a part-time role providing "total solutions" to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.
Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Retail Team Lead will also be a part-time 'Key Carrier' for their location and may perform Leader on Duty functions while in the role. In addition, the Retail Team Lead (PT) must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
**Primary Responsibilities:**
+ **Print Sales and Services:**
+ Responsibility in the Print function to support efficient operation while driving overall store sales.
+ Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
+ Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
+ **Operational Efficiency:**
+ Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
+ Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance.
+ Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts. Performs other duties as assigned.
+ Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
+ **Client Engagement:**
+ Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
+ Supports community outreach initiatives to drive client/customer retention.
+ Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
+ Performs other duties as assigned.
+ **External Key Carrier and Leader on Duty:**
+ Ensuring the safety and security of the building and associates during the absence of the management team.
+ In partnership with all associates, ensure regular loss prevention compliance.
+ Performing opening or closing responsibilities.
+ This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store.
+ May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.
+ Other duties as deemed necessary
**Education and Experience:**
+ High School diploma or equivalent education preferred
+ Minimum 1-3 years of experience in related field
+ Sales and/or CustomerService experience preferred.
+ Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
+ Skilled in CustomerService and Print Services experience would be desired.
+ Must possess advanced selling skills · Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
+ Must be adaptable to a changing environment.
+ Must be able to assist others in a professional environment.
+ Possess excellent verbal and written communication skills.
+ Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
+ Must possess ability to process information/merchandise through POS register system.
+ Pays close attention to detail to ensure high quality production in the Print Services area
+ Positive and Engaging
+ Action Oriented
+ Integrity, Accountability & Trust
+ Demonstrate passion for the brand, products, services and solutions offered to our customers
+ Must possess a desire to continually develop personal selling skills and product knowledge
+ Drive for Results
+ Decision Quality
+ Patience
**About The ODP Corporation:** The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
**Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
**Pay, Benefits & Work Schedule:** The salary range for this role is $14.00/hour to $18.50/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
**How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
**Application Deadline:** The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
**Equal Employment Opportunity:** The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
REQNUMBER: 99661
How much does a customer service supervisor earn in Key West, FL?
The average customer service supervisor in Key West, FL earns between $28,000 and $58,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Key West, FL
$40,000
What are the biggest employers of Customer Service Supervisors in Key West, FL?
The biggest employers of Customer Service Supervisors in Key West, FL are: