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Customer service supervisor jobs in Marshall, MO - 200 jobs

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  • Service Scheduling & Support Supervisor

    CTI-Gas Detection Specialists

    Customer service supervisor job in Columbia, MO

    We are looking for a Service Scheduling & Support Supervisor to lead a team in coordinating efficient, high-quality service operations. This hands-on role oversees scheduling, team workflows, and customer support, ensuring our technicians are deployed effectively and our customers receive an exceptional experience. If you are organized, detail-oriented, and enjoy guiding a team to operational success, we want to hear from you. Position Summary The Service Scheduling & Support Supervisor leads scheduling and service support operations for a nationwide field service team. This role oversees the coordination of 20+ technicians supporting 2,000+ service appointments annually, with a strong focus on routing optimization, customer experience, and operational efficiency across multi-state territories. Partnering closely with the Service Director, this position provides hands-on leadership, process improvement recommendations, and escalation support to ensure high-quality service delivery. Expertise in Salesforce Field Service or comparable field service management platforms is critical to success in this role. Key Responsibilities Lead, train, and supervise Scheduling Coordinators and Service Support Specialists Oversee daily scheduling, routing, and technician calendar management for a nationwide operation Optimize routing and logistics for multi-state technician coverage Serve as an escalation point for complex customer issues and service concerns Partner with leadership to identify and resolve scheduling, process, and operational challenges Support contractor coordination, documentation, and compliance (SOWs, SOPs, AARs, COIs) Ensure accurate customer communication, service confirmations, and technician notes Maintain confidentiality and support safety and compliance initiatives Requirements Qualifications High school diploma or equivalent (required); Associate's degree (preferred) Customer service and customer relations experience Experience with Salesforce Field Service or similar field service management systems Experience working with field service scheduling, routing, and logistics for high-volume, multi-state operations or similar field service logistical support Communication, organizational, and leadership skills Proficient with CRM systems and standard business software Additional Requirements Ability to work independently in a fast-paced environment Strong attention to detail and problem-solving skills Willingness to travel as needed
    $41k-67k yearly est. 3d ago
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  • MASTER PROFILE: Member Experience Manager

    David Atkins

    Customer service supervisor job in Columbia, MO

    Columbia MO Anytime Fitness is considered to be a premier place to work within the industry, where our mission is to help you Get to a Healthier Place ! We are seeking a highly motivated individual with a passion for helping others improve their lives through health and fitness. This is a position to help grow our club by working in a creative, fun and upbeat atmosphere where every day is different. Job Summary The sales manager is a passionate individual who seeks to help members and guests improve their lives through health and fitness. This person is responsible for managing day-to-day tasks, welcoming guests and members to the gym, selling memberships and training services, and working as a cohesive unit with the training team. This role requires a considerable amount of self-motivation, leadership skills, the ability to collaborate and communicate, and the ability to influence others in a positive way. Key Responsibilities Membership + training sales - a large component of the club manager role is centered around membership and training sales. Managers must qualify, inform, inspire, and convert leads to members. Brand promoters - when you love your gym, others will too. The club manager establishes relationships with businesses and influencers in the community to promote the brand through B2B marketing. This person also helps coordinate and execute engagement campaigns, national marketing campaigns, and community outreach efforts using assets and operations created by the Anytime Fitness team. Team builders - leading a team and driving results through motivation and fun is a key component of being a club manager. This person is hired to inspire all members of your team to foster a trusting, positive environment members and guests want to engage with. Day-to-day operations - club managers will need to take on some club operations tasks [running reports, cleaning, etc.] either daily, or as the needs present themselves. Culture creators - club managers love creating an environment that inspires members and guests to share their positive experiences with friends and family. They deliver top-notch customer service and aim to improve the lives of each person they meet. Job Requirements Experience in the fitness industry is not required, but great communication and soft skills are. A good candidate for the club manager position is: Friendly, outgoing, and warm Genuine and honest Technologically savvy Self-motivated Good at managing time and schedules Good at influencing behavior change Compensation: Salary + Sales Commissions + Bonuses Hours: Monday -Thursday 10-6 Friday 10-4
    $55k-103k yearly est. Auto-Apply 25d ago
  • Team Manager

    Panera, Flynn Group

    Customer service supervisor job in Sedalia, MO

    Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes. Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to grow by building new stores and acquiring other franchise operators. Flynn Panera is a franchisee of Panera Bread. Flynn Panera is built on a decentralized business model, which means that each geographic area is led by a Market Leader. Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas. Reporting to the Area Directors are the General Managers, who are the chief Cafe managers responsible for the overall running of their café. Aiding the management of the Cafe are Assistant Managers, who are responsible for running of their departments and who help with every-day management responsibilities. Rounding out the cafe leadership are Team Managers. We strive to hire only the best, starting with our leadership. Our leaders within Flynn Panera have over 190+ years of experience in the restaurant industry, and 60+ years with Flynn Group. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One. Position Description Our Panera Bread cafes are upscale, friendly cafes which feature baked breads and pastries. We serve made-to-order soups, salads and sandwiches as well as specialty espresso beverages. No Fryers and No Late Nights. We're known for our artisan breads, quality soups, salads and sandwiches which results in a grease and alcohol-free environment for our associates. As a manager, this means no late nights, but we do hope you're a morning person. Managers at our growing cafes supervise up to 75 staff members to ensure a top-quality service experience for our guests. + As a Team Manager at Panera Bread, you would be responsible for providing outstanding leadership to your team. + You should be passionate about the industry, inspiring others, coaching, counseling, creating a profitable environment, and delivering an exceptional customer experience. + Our managers must maintain high standards of restaurant cleanliness, sanitation, food quality and safety, and facility management. At Panera Bread, warmth is our business. It's what we do best. We look for like-minded individuals who are ready to surround themselves with fresh food and great people. + We are looking for experienced restaurant professionals with a steady, stable employment track record, attention to detail, and outstanding social skills. This is an outstanding opportunity to join a rapidly growing concept. Essential Duties and Responsibilities Restaurant management combines strategic planning, shift organization and day-to-day management activities. At Panera Bread, restaurant management is fast paced, highly demanding and very rewarding. Typical work activities for a Team Manager: + Serve as a role-model and lead the team. + Ensure that team members are providing great customer service. + Taking ownership for the business performance of the restaurant. + Maintain a safe, secure and healthy environment by following all safety and sanitation standards and procedures. + Run quality opening, mid and closing shifts ensuring a consistent positive customer experience. + Coordinating the entire operation of the restaurant during scheduled shifts. + Greeting customers and doing table visits to ensure customer satisfaction. + Recruiting, training and motivating staff. + Assist the specialist within the bakery‐cafe, ensuring team members are properly trained and fully competent in all aspects of food service and customer support. + Ensures objectives are achieved while operating within all company guidelines, cultural values and following ethical business practices. + Exhibits a professional image. Promotes and embodies our Values and Beliefs as outlined on the Premier Card. Education and Experience + At least 1-2 years Hospitality experience. + Food Management Certifications also a plus + Must have the "Run it Like you Own It Mentality" + Excellent organization, customer service and time management skills + Proven track record for leadership. + Passion, energy and a positive attitude + Work well under pressure and be able to work with a diverse group of people + Have a valid driver's license and reliable transportation. + Reference checks Perks for our employees: + Competitive wages + Flexible work schedules + Meal Discounts + Health Benefits + 401(k) with company match + Paid Vacation + Development opportunities Physical Standards: + Must be able to stand and exert well-paced mobility for up to ten (10) hours in length. + Must have the ability to safely lift pots, pans, glassware, boxes, etc. up to 50 pounds in weight. + Must be able to read and write to facilitate communication. + Must possess finger and hand dexterity for using small tools and equipment. The associate is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The associate should notify Flynn Panera of any reasonable accommodation requests and may need to provide supporting medical documentation. This may not list all duties for this position and the associate in this position may be required to perform other duties to meet business needs. Flynn Panera, reserves the right to revise this at any time. This job description is not a contract for employment, and either the associate or Flynn Panera may terminate employment at any time. Why Work for Flynn Panera? Flynn Panera is a growing franchise within Flynn Group that offers stability, opportunity for advancement as well as a great environment, training and benefits. We are committed to helping each employee work and live to their fullest potential within a culture you won't want to quit! Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
    $45k-94k yearly est. 60d+ ago
  • Customer Service Enrollment Specialist - In Office

    The Nuckolls Agency

    Customer service supervisor job in Ionia, MO

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 11d ago
  • ALL POSITIONS FROM MGMT TO CUSTOMER SERVICE!!

    Elevated Integrated Consultants

    Customer service supervisor job in Columbia, MO

    We are a marketing company that performs outsourced sales and marketing, including corporate promotions on behalf of our clients. What this means is, instead of our clients using their own internal marketing or sales force; they outsource to us and actually hire us to do it for them. They provide the different promotions and services and we are responsible for representing them in local markets. Our clients have specific fields of expertise ranging from consumer electronics to the biggest name in satellite TV services. We feel we can complement their niche with a superior marketing and sales team to keep them busy doing what they do best. With representatives nationally, our one-on-one approach allows us to get personal with our clients' customers through direct marketing. Job Description Now Hiring - Paid Training ELEVATED IC HIRING ALL POSITIONS ASAP! OUR INTERVIEW PROCESS IS BEGINNING IMMEDIATELY! GET YOUR RESUME IN NOW FOR ONE OF OUR OPEN POSITIONS. ENTRY LEVEL POSITIONS CUSTOMER SERVICE ROOKIE MANAGERS MARKETING AND SALES REPRESENTATIVE PR/ADVERTISING ASSISTANTS EVENT COORDINATORS PROMOTIONS ASSISTANTS EVENT MARKETING CUSTOMER SERVICE REPS! ARE YOU TALENTED & HARDWORKING? Our ideal employee will be a self-starter with strong organizational and leadership qualities. WE OFFER: UNPARALLELED WORK ENVIRONMENT UNLIMITED GROWTH FROM WITHIN STABILITY PAID TRAINING CONTINUED DEVELOPMENT BEYOND ENTRY LEVEL WEEKLY PAY & BONUS INCREASES IN PAY TRAVEL OPPORTUNITIES CAREER ADVANCEMENT GROWTH INTO MANAGEMENT AVAILABLE! Ideal candidate must be able to work in a team oriented job environment. Sharing ideas and creativity, you become an integral part of a winning team. Local candidates that are available ASAP will only be considered. No experience is required! We offer paid training. BECAUSE OF THE IMMEDIATE NATURE OF THE POSITION, ONLY LOCAL RESIDENTS WILL BE CONSIDERED! Qualifications Requirements ALL APPLICANTS MUST BE LOCAL & AVAILABLE IMMEDIATELY AND POSSESS THE FOLLOWING QUALITIES: BE A FLUENT ENGLISH SPEAKER (BILINGUAL A PLUS) FULL TIME AVAILABILITY TEAM PLAYER GREAT COMMUNICATION SKILLS ENERGETIC PERSONALITY DEGREE IS NOT NECESSARY: AMBITION, LOYALTY, AND MOTIVATION IS. HAVE RELIABLE TRANSPORTATION MUST BE 18 YEARS OF AGE HS DIPLOMA OR GED Additional Information All your information will be kept confidential according to EEO guidelines.
    $30k-55k yearly est. 1d ago
  • Service Scheduling & Support Supervisor

    CTI 4.7company rating

    Customer service supervisor job in Columbia, MO

    Full-time Description We are looking for a Service Scheduling & Support Supervisor to lead a team in coordinating efficient, high-quality service operations. This hands-on role oversees scheduling, team workflows, and customer support, ensuring our technicians are deployed effectively and our customers receive an exceptional experience. If you are organized, detail-oriented, and enjoy guiding a team to operational success, we want to hear from you. Position Summary The Service Scheduling & Support Supervisor leads scheduling and service support operations for a nationwide field service team. This role oversees the coordination of 20+ technicians supporting 2,000+ service appointments annually, with a strong focus on routing optimization, customer experience, and operational efficiency across multi-state territories. Partnering closely with the Service Director, this position provides hands-on leadership, process improvement recommendations, and escalation support to ensure high-quality service delivery. Expertise in Salesforce Field Service or comparable field service management platforms is critical to success in this role. Key Responsibilities Lead, train, and supervise Scheduling Coordinators and Service Support Specialists Oversee daily scheduling, routing, and technician calendar management for a nationwide operation Optimize routing and logistics for multi-state technician coverage Serve as an escalation point for complex customer issues and service concerns Partner with leadership to identify and resolve scheduling, process, and operational challenges Support contractor coordination, documentation, and compliance (SOWs, SOPs, AARs, COIs) Ensure accurate customer communication, service confirmations, and technician notes Maintain confidentiality and support safety and compliance initiatives Requirements Qualifications High school diploma or equivalent (required); Associate's degree (preferred) Customer service and customer relations experience Experience with Salesforce Field Service or similar field service management systems Experience working with field service scheduling, routing, and logistics for high-volume, multi-state operations or similar field service logistical support Communication, organizational, and leadership skills Proficient with CRM systems and standard business software Additional Requirements Ability to work independently in a fast-paced environment Strong attention to detail and problem-solving skills Willingness to travel as needed
    $41k-59k yearly est. 7d ago
  • Customization Associate

    Columbia Safety & Supply Family of Companies

    Customer service supervisor job in Columbia, MO

    Department Customization Employment Type Full Time Location Columbia, Missouri Workplace type Onsite Compensation $18.00 / hour Key Responsibilities Skills Knowledge and Expertise Work with us! About Columbia Safety and Supply The Columbia Safety & Supply family of companies is a group of global industrial distributors focusing on safety equipment, tools, and gear for at-height industries and commercial users. Our success is fueled by a tenacious team of 200, headquartered in the United States, with locations strategically placed in Missouri, Georgia, Texas, California, New York & Ontario. We are a high-reaching group of industry professionals focusing our energies on staying ahead for the competitive markets we serve. We train our employees to be Gear ExpertsⓇ that provide solutions to industry experts, and we partner with some of the most recognized brands on the planet. We are an INC Magazine Best Place to Work and an INC 500 company. We are seeking high performers with a drive for producing top-notch work with excellent attention to detail. Our team has built an energetic and motivating work environment - we take pride in creating a workspace where you can succeed and have a good time while doing it. Our teammates enjoy perks like Growing group of companies with a stable work environment Health Insurance Benefit Options Paid Holidays Paid Time Off Volunteer Paid Time Off Paid Bereavement Philanthropic opportunities in our communities A collaborative, high-performing team culture Consistent/set work hours, Monday-Friday, no weekends Valuable work that is critical to the success of the team Opportunities to have a voice in how things get done Strong connections between teammates in our business allows dedication to our mission and supports each employee's personal goals. Coupling internal development with the recruitment of external candidates means we always have the most talented and diverse team possible. We believe that combining diverse talents and backgrounds to create an inclusive and successful work community is the key to long-term success. If you are looking to be part of a structured and motivated team where you are valued for the quality work you provide, our family of companies is the right group for you! Learn more about our brands: GME Supply is a global distributor of fall protection, lifting & rigging gear, safety equipment, niche electronics, and safety supplies for industrial clients in the markets of tower, oil and gas, wind generation, confined space, search & rescue, and more. Columbia Safety is a industrial distribution company focused on regional and national clients in industries like general contracting, construction, steel, concrete, HVAC, etc. SafetyLMS is a training company focused on the education and safety of those working at height. The SLMS portfolio boasts a flexible calendar and long-standing industry trainers for exceptional in-person, on-site, online, and white paper training offerings. We work with clients to develop a program that meets the needs of our clients and industry demands. GME Wireline focuses on the fiber cabling and connections aspect of working at height- including those working on cell phone towers, local municipalities, etc. This portfolio brand is a long-standing provider for the niche demands of the underground and leave behind pieces of the at-height industries that keep us connected. Gearcor teammates are providing customized workwear and safety clothing connections to the at-height industries we serve. Providing Arc-flash and FR-rated apparel, footwear programs, and custom logo workwear. This team provides specialized options that keep clients safe while adding value through client branding - keeping their employees recognizable as industry leaders in their fields. Specifically, this team focuses its expertise on serving global wind energy clients and their niche demands. Team1 is a group of experts traveling North America providing professional rescue and safety training. This group continually earns the honor of being the preferred and primary trainer for industry-leading Wind Energy clients throughout Canada. These experts are focused on expansion in order to become this same quality resource for similar markets in the US. We train our employees to be experts that provide solutions to industry experts, and we partner with some of the most recognized brands on the planet. Applications are being taken exclusively online for this role, we look forward to learning about the ways that we may work together and how your talents will contribute to the vision of our organization! Job descriptions are not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for a job. Duties, responsibilities, and activities may change at any time with or without notice.
    $18 hourly 2d ago
  • Customer Service Rep(01503) - 1500 Interstate 70 Dr SW

    Domino's Franchise

    Customer service supervisor job in Columbia, MO

    Join our team as a Customer Service Representative at our Columbia, United States location! We're looking for a friendly and efficient individual to provide exceptional customer service and support our daily operations. Greet customers and take orders via phone and in-person Prepare and make pizzas according to customer specifications Process cash and credit card transactions accurately Provide outstanding customer service, addressing inquiries and resolving issues promptly Maintain a clean and organized work environment Collaborate with team members to ensure smooth operations during busy periods Handle multiple tasks simultaneously in a fast-paced environment Assist with inventory management and restocking as needed Adhere to company policies and food safety regulations Qualifications Excellent customer service skills with a friendly and professional demeanor Strong communication abilities, both verbal and written Basic math skills for handling cash transactions Ability to learn and operate ordering systems and point-of-sale software Physical stamina to stand for extended periods and lift up to 25 lbs Food preparation skills, with a willingness to learn pizza-making techniques Flexibility to work weekends, holidays, and various shifts as needed Strong multitasking abilities and attention to detail Team-oriented mindset with a positive attitude Basic computer skills for order processing High school diploma or equivalent preferred Previous customer service experience is a plus, but not required Ability to work in a fast-paced environment while maintaining composure Commitment to maintaining a clean and sanitary work area Additional Information All your information will be kept confidential according to EEO guidelines.
    $26k-33k yearly est. 3d ago
  • Future Opportunities - Customer Service Specialist

    Goodhouse

    Customer service supervisor job in Columbia, MO

    About Us Goodhouse is a hub for home management services eliminating the headache of sourcing, hiring, and managing contracted work. We are a tech-first company prioritizing customer service and quality performance. Our team is made up of a diverse talent pool of tradesmen (and women), tech gurus, and all-around doers. If you aren't afraid to roll up your sleeves and consider yourself a solution-oriented individual, we would love to have you join our team. 🚨COMPANY UPDATE🚨 While we are not actively hiring for this position at this time, we are building a pool of qualified candidates for future opportunities. This is a great chance to express your interest and be among the first to be considered when a position becomes available. Please review the and requirements below, and if it matches your skills and career goals, we encourage you to apply. Job Description The Customer Support Specialist will work closely with the Customer Support Service Center Manager to handle customer inquiries, manage ticket distribution, and assist with follow-ups on billing and payment-related matters. This entry-level role offers an excellent opportunity to develop skills in customer service, communication, and operations within a supportive team environment. Key Responsibilities Customer Service Respond to customer inquiries via phone, email, and chat in a professional, polite, and timely manner. Provide accurate information about services, resolve questions, and escalate complex issues as needed. Manage and prioritize customer tickets to ensure all inquiries are addressed within service level agreements (SLAs). Ticketing and Documentation Create, update, and close tickets in the ticketing system, ensuring accurate and thorough documentation of all interactions. Track and follow up on unresolved tickets to ensure timely resolution. Billing and Payment Support Assist in verifying billing and payment details with customers, ensuring accuracy and clarity. Follow up on outstanding invoices and payments, maintaining professional and respectful communication. Support the team in processing account updates and resolving discrepancies. Collaboration Work closely with the Customer Service Center Manager and other team members to share updates, identify issues, and improve processes. Provide feedback on recurring customer concerns to help refine service procedures. Operational Support Gain familiarity with customer support platforms and systems, becoming proficient in their use. Contribute to maintaining an organized and efficient support center by adhering to team protocols. Qualifications High school diploma or equivalent required; some college coursework or degree preferred. Strong communication skills, both written and verbal, with a customer-focused attitude. Excellent organizational and time-management skills. Collections experience is preferred Basic understanding of billing and invoicing Proficiency with common software tools such as Microsoft Office; experience with CRM or ticketing systems is a bonus. Problem-solving mindset with the ability to handle multiple tasks in a fast-paced environment. Positive attitude and eagerness to learn and contribute to the team's success. Benefits Offered Health Coverage: Comprehensive medical, dental, and vision plans. Savings: Offers a Health Savings Account (HSA)
    $26k-34k yearly est. 9d ago
  • Community Support Supervisor - Adult Services (Columbia)

    Brightli

    Customer service supervisor job in Columbia, MO

    Job Title: Community Support Supervisor Department: Adult Community Services Employment Type: Full Time Shift: Flexible Are you a passionate and dedicated community member looking to make a positive impact in the lives of individuals facing mental health or substance use disorders? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team as a Community Support Specialist Supervisor! Columbia, Missouri, a thriving city nestled in the heart of Mid Missouri, boasting an array of recreational attractions, restaurants, and entertainment options. Immerse yourself in the natural beauty of Finger Lakes State Park, kayaking or relaxing on the beach. Take a stroll through the picturesque University of Missouri campus, admiring its historic buildings and vibrant student culture. Indulge in a culinary adventure downtown, where a variety of restaurants are. There is something for everyone in Columbia, Missouri. Position Perks & Benefits: Employee benefits package - health, dental, vision, retirement, life, & more** Competitive 401(k) Retirement Savings Plan - up to 5% match for Part-Time and Full-Time employees Company-paid basic life insurance 29 Days of PTO for Full-Time employees Emergency Medical Leave Program Flexible Spending Accounts - healthcare and dependent child-care Health & Wellness Program Employee Assistance Program (EAP) Employee Discount Program Mileage Reimbursement Key Responsibilities: Community Engagement: Establish and maintain effective relationships with community agencies under Director or Vice President's guidance, fostering collaborative partnerships to enhance support networks and resources. Quality Assurance: Conduct monthly record reviews to ensure compliance with State Regulatory/CARF standards and Quality Improvement Indicators, upholding the highest standards of service excellence and regulatory compliance. Continuous Improvement: Address deficiencies identified during weekly staffing meetings and assist associates in corrective actions, fostering a culture of continuous learning and improvement. Service Oversight: Provide oversight for service provision, including spot checks on staff documentation accuracy and adherence to service expectations, ensuring consistency and quality in service delivery. Regulatory Compliance: Monitor progress notes for regulatory compliance and ensure proper reference to treatment plans, maintaining transparency and accountability in client care. Community Readiness: Ensure Community Support associates are equipped for community-based service delivery, providing the necessary training and resources to excel in their roles. Training Coordination: Develop annual training schedules and coordinate required in-services with Clinical Supervisor, nurturing a culture of professional development and growth. Timely Reporting: Complete and review written reports for referral sources in a timely manner, fostering transparency and communication with external stakeholders. Promoting Recovery Principles: Promote the SAMHSA 4 Principles of Recovery and integrate healthcare services as a team leader, championing a holistic approach to wellness and recovery. Professional Representation: Ensure professional representation and appropriate contact with clients and external entities, fostering trust and confidence in our organization's services. Comprehensive Program Coordination: Develop program schedules respecting client rights and coordinate comprehensive services with outside agencies, ensuring holistic support and continuity of care. Financial Management: Monitor program budgets, review service delivery, and develop quarterly fiscal projections, optimizing resource allocation and financial sustainability. Staffing Management: Provide uninterrupted coverage by scheduling associates and arranging substitute coverage, ensuring seamless operations and continuity of care. Performance Evaluation: Conduct timely evaluations of PFH associates, providing constructive feedback and support for professional growth. Clinical Leadership: Provide clinical direction, perform corrective coaching, and maintain supervision records, fostering a supportive and empowering work environment. Policy Development: Ensure implementation of policies and procedures, recommending changes as needed to maintain compliance and effectiveness. Quality Management: Develop and implement a QM measurement system to promote continuous improvement, driving excellence in service delivery and client outcomes. Crisis Response: Participate in assessments and crisis assessments as required, providing timely and effective support during critical situations. Timely Completion: Ensure completion of treatment plans and quartiles within designated time frames, promoting efficient and effective service delivery. Commitment to Company Goals: Demonstrate commitment to company goals and objectives, embodying our mission and values in all aspects of work. Education and/or Experience Qualifications: Substance Use Disorder Programs: Master's Degree: Graduate from an accredited college or university in social work, counseling, psychology, psychiatric nursing, or related field, with at least 1 year of professional experience in substance use disorder treatment. OR Bachelor's Degree: Graduate from an accredited college or university in social work, counseling, psychology, psychiatric nursing, or related field, with at least 2 years of professional experience in substance use disorder treatment. Also, demonstrate competencies in supervision and substance use disorder treatment. OR Community Support Specialist Supervisors of Adolescent Programming: Require at least 2 years of supervised experience working with adolescents in education, treatment, or social service settings. Mental Health Programs: Qualified Mental Health Professional: Meet one of the following criteria: Physician with mental health training. Psychiatrist or psychologist licensed under Missouri state law. Licensed professional counselor or clinical social worker with specialized training in mental health services. Registered psychiatric nurse with 2 years of experience in a psychiatric setting or a Master's degree in psychiatric nursing. Master's or Doctorate degree in related fields with a practicum or 1 year of supervised experience. Community Support Specialist meeting specified criteria, including a bachelor's degree in a human services field or equivalent experience. Community Support Specialist Supervisors in mental health programming must have at least 3 years of case management experience in the mental health field. Required License/Certification: Preferred: Licensure or certification relevant to substance use disorder treatment, such as: Certified Alcohol and Drug Counselor (CADC) Certified Reciprocal Alcohol and Drug Counselor (CRADC) Certified Advanced Alcohol and Drug Counselor (CAADC) Certified Criminal Justice Addictions Professional (CCJP) Registered Alcohol and Drug Counselor (RADC-P) Registered Alcohol and Drug Counselor (RADC) Certified Co-occurring Disorders Professional (CCDP) Certified Co-occurring Disorders Professional Diplomate (CCDP-D) Preferred: Licensure relevant to Mental Health Programs: Licensed Clinical Social Worker (LCSW) Licensed Professional Counselor (LPC) Licensed Psychologist Licensed Marriage and Family Therapist (LMFT) Licensed Psychiatrist or Physician Additional Qualifications: Knowledge of case management and rehabilitation methods related to mental health and substance use disorder treatment. Familiarity with community resources for individuals with mental health and/or substance use disorders. Understanding of legal requirements and court procedures in mental health and substance use disorder treatment. Knowledge of supervisory and training techniques in a mental health treatment setting. Ability to plan, supervise, and evaluate the work of Community Support Specialists. Strong communication skills, both verbal and written, to produce clear and concise reports. Supervisory Requirements: Communicate and encourage participation in the organization's strategic direction. Provide leadership and guidance in all Community Support aspects. Monitor and execute quality improvement initiatives actively. Engage associates to achieve goals effectively. Communicate changes within the department for smooth implementation. Intervene in difficult personnel situations with discretion and HR support. Foster a team-oriented approach, encouraging input and collaboration. Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness. Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.
    $41k-67k yearly est. Auto-Apply 58d ago
  • Service Manager

    Parallel Ag

    Customer service supervisor job in Marshall, MO

    Customers come to depend on Parallel Ag to get any job done and we are looking to add a highly motivated Service Manager to our team! This position is responsible for scheduling and managing repair orders and does so by managing the Service Technicians to facilitate maximum productivity while achieving customer satisfaction and economic goals. Essential Job Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Oversees daily activities of the department to maximize scheduling and real-time utilization of resources; analyzes and recommends service technician mix dependent upon customer needs. Works with other store management to ensure smooth coordination of workflow processes for the Service Technicians and staff. Identifies needs and receives direction regarding challenges and/or obstacles Enacts contingency plans as needed in order to achieve customer service excellence; Services escalated issues/activities as necessary Will identify potential problems, troubleshoot and escalate issues to senior management if needed Will participate with senior management to post-analyze issues and offer input for future process improvements. Reviews ongoing performance of employees taking appropriate action (operational, pay or corrective) as authorized by senior management. Participates in daily, weekly, monthly and annual planning processes as needed. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position Maintains a favorable working relationship with all other company employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness. Projects a favorable image of the company to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its area of endeavors. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative course of action which may be taken. Performs all necessary supervisory functions to effectively and efficiently manage the employees of the department. Maintains a qualified staff. Communicates areas of accountability and performance expected of employees assigned to department. Determines standards of performance as a basis to review progress of employees assigned. Recommends salary adjustments, transfers, promotions and dismissals. Ensures proper training of all Service employees assigned. Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity. Develops individuals for future advancement. Performs other duties and responsibilities as required or requested Supervisory Responsibility: This position manages all employees of the Service department and is responsible for the leadership, performance management and hiring of the employees within the Service department. Qualifications Competencies Customer/Client Focus Technical Capacity Problem Solving/Analysis. Leadership. Project Management Communication Proficiency. Experience, Education, Knowledge, Skills and Other Requirements High school diploma or the equivalent is required. Advanced education such as a Mechanical/Technical Industry Certificate or College Degree is preferred Customer service in a mechanically oriented work environment (diesel engines, hydraulics) experience with Farming or small Construction equipment preferred Strong ability to communicate well both orally and in writing. Ability to establish and maintain positive working relationships with Co-Workers, Vendors and Customers. Ability to professionally manage difficult customer situations. WORK ENVIRONMENT The job primarily operates in a workshop environment. However, travel to off-sites such as the Customer site, Training sites, etc. will take place also. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This job is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 75 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position. Days and Hours of work are Monday through Friday, 8:00am - 5:00pm Early morning, evening, weekend and work on Holiday's may be required as job duties demand. Additional Notes Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $46k-76k yearly est. 6d ago
  • Service Manager

    Hunter Recruitment Advisors

    Customer service supervisor job in Columbia, MO

    Job Description Service Manager (Plumbing & HVAC) - Internal Opportunity - Columbia, MO Are you a strong leader who thrives on helping others grow, keeping operations smooth, and making an impact every day? If you've got a heart for coaching, an eye for detail, and a hunger to lead with excellence-MasterTech Plumbing, Heating & Cooling wants to support your next career move! This is more than just a promotion. It's a chance to shape the future of our service team. Why This Role Matters As our Plumbing & HVAC Service Manager, you'll be the bridge between technical excellence and world-class customer care. You'll guide our plumbing & HVAC service techs to achieve individual and team success-coaching them on KPIs, problem-solving in real time, and reinforcing the values we live by. Your leadership will drive performance, boost retention, and help deliver the kind of customer experience that keeps MasterTech top-of-mind and top-of-market. Why Join Us We're a growing team built on mutual respect, collaboration, and a shared commitment to excellence. As a leader at MasterTech, you'll be part of a supportive environment where your contributions are valued, and your growth is a priority. We offer: ✅ Competitive Compensation - Based on experience, contribution, and performance ✅ Health, Vision & Dental Insurance - Keep yourself and your family covered ✅ Paid Time Off - Enjoy vacation days + 8 paid holidays ✅ 401K with Company Match - Invest in your future ✅ Ongoing Leadership & Skills Development - Grow your impact and influence ✅ Fun Team Events & Perks - We celebrate wins with snacks, treats, and gatherings ✅ A Say in the Direction - Your ideas help shape how we serve ✅ A Supportive, Growth-Minded Environment - Where your leadership makes a difference What You'll Do
    $46k-76k yearly est. 25d ago
  • Service Manager

    Mastertech Plumbing, Heating and Cooling 3.3company rating

    Customer service supervisor job in Columbia, MO

    Job Description Service Manager (Plumbing & HVAC) - Internal Opportunity | Columbia, MO Are you a strong leader who thrives on helping others grow, keeping operations smooth, and making an impact every day? If you've got a heart for coaching, an eye for detail, and a hunger to lead with excellence-MasterTech Plumbing, Heating & Cooling wants to support your next career move! This is more than just a promotion. It's a chance to shape the future of our service team. Why This Role Matters As our Plumbing & HVAC Service Manager, you'll be the bridge between technical excellence and world-class customer care. You'll guide our plumbing & HVAC service techs to achieve individual and team success-coaching them on KPIs, problem-solving in real time, and reinforcing the values we live by. Your leadership will drive performance, boost retention, and help deliver the kind of customer experience that keeps MasterTech top-of-mind and top-of-market. Why Join Us We're a growing team built on mutual respect, collaboration, and a shared commitment to excellence. As a leader at MasterTech, you'll be part of a supportive environment where your contributions are valued and your growth is a priority. We offer: ✅ Competitive Compensation - Based on experience, contribution, and performance ✅ Health, Vision & Dental Insurance - Keep yourself and your family covered ✅ Paid Time Off - Enjoy vacation days + 8 paid holidays ✅ 401K with Company Match - Invest in your future ✅ Ongoing Leadership & Skills Development - Grow your impact and influence ✅ Fun Team Events & Perks - We celebrate wins with snacks, treats, and gatherings ✅ A Say in the Direction - Your ideas help shape how we serve ✅ A Supportive, Growth-Minded Environment - Where your leadership makes a difference What You'll Do 📊 Track and coach around service metrics (average ticket, sold hours, agreement sales, reviews earned, callbacks, etc.) 🚗 Conduct regular ride-alongs and 1:1s - Help techs win every day 🎯 Own labor efficiency, material costs, and customer satisfaction 💬 Partner with dispatch and the call center to ensure smooth operations 🧠 Train and develop our service team with weekly meetings & ongoing support 📅 Plan staffing, recruitment, and technical upskilling alongside leadership 📈 Help turn B players into A players - Or coach them toward better-fit roles 🤝 Inspire trust, model accountability, and foster team unity What We're Looking For ✔ Demonstrated experience guiding and developing a team, with a focus on accountability, growth, and results ✔ A proven ability to hit targets and help others hit theirs ✔ Technical/field experience in plumbing and HVAC (experience in one or both skills is acceptable) ✔ Deep empathy paired with high standards ✔ Strong organization, communication, and follow-through ✔ Confidence in decision-making and setting clear expectations ✔ A positive, proactive, “we before me” mindset Bonus Points If You... ✔ Know our systems and culture inside out ✔ Love helping others rise to their potential ✔ Are ready to drive positive change - and own the results If you're ready to lead from within and take your next big step at MasterTech, apply today! 📢 MasterTech Plumbing, Heating & Cooling is an equal opportunity employer. Powered by JazzHR 5RqHHxRuVx
    $46k-64k yearly est. 26d ago
  • Inside Sales

    Goagilix

    Customer service supervisor job in Columbia, MO

    Agilix Solutions has an opening for Construction Inside Sales at our Columbia, MO location. This position is a full-time Construction Inside Sales role responsible for sales growth with light customer-facing touches leveraging a well-defined strategic plan with outbound tactical communication execution. This role will report to the Branch Administrator. Responsibilities This position is a light customer-facing position working closely with electrical contractors in developing sales, order entry, following up on orders and servicing our customers primarily in the Central Missouri Market. Daily outbound activity via phone, email, text, and video conferencing in a fast-paced customer driven business. Inside Sellers will be responsible for Lead Follow-up on unassigned leads generated via social media, web, or traditional marketing methods. Team with Outside Sales to identify the target customer base, establish relationships, and cultivate opportunities. Coordination with product vendors for targeted customer conversions. Ability and desire to promote and profitably sell in the electrical contractor space. Qualifications Electrical distribution experience preferred. Ability to respond quickly. Ability to promote products to meet and upsell customer needs. Ability to work as a team member executing as part of an overall company strategy for reaching new, existing customers, and creating demand for targeted products and services. Excellent communication skills. Skilled with Microsoft Office products. (Word, Excel, PowerPoint, Teams, etc.) preferred. Experience selling electrical gear and lighting would be a plus! Gain an edge in the electrical industry by acquainting yourself with Electrical Construction and Electrical Construction Sales. Doing so will give you the knowledge and skills to excel in this competitive field. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 5-10 pounds at times. Company-Provided Benefits Medical Insurance Dental Insurance Vision Insurance Health Savings Account (Employer contributions for 1st year only) 401(k) (Company match contributions and discretionary annual profit-sharing plan) Company Sponsored Life Insurance Company Sponsored Short-Term Disability Company Sponsored Long-Term Disability Employee Assistance Program Monthly allocation of work-from-home days Voluntary Benefits Legal Services Critical Illness Life Insurance Dependent Care/FSA About Agilix Solutions With a robust history dating back nearly 130 years, Agilix Solutions delivers meaningful solutions to our customers in the industrial, commercial, and construction markets. We have longstanding partnerships with top manufacturers of automation, electrical, datacom, power transmission, safety, industrial supply, lighting, and solar solutions. Agilix Solutions Equal Opportunity / Diversity & Inclusion Statement Agilix Solutions values the unique contributions and perspectives of our team members. We are committed to a policy of providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status. Every effort is made to ensure that our hiring, salary administration, promotion and transfer are based solely on job requirements, job performance and job-related criteria. Our policies and practices relating to compensation, benefits, transfer, retention, termination, training, self-development opportunities, as well as social and recreational programs - are administered without discrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, veteran status or other basis prohibited by law. Agilix Solutions is an Equal Opportunity Employer.
    $32k-47k yearly est. Auto-Apply 54d ago
  • Service Manager

    Gateway Dealer Network

    Customer service supervisor job in Columbia, MO

    We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships. Service Manager Bobcat is looking for a talented Service Manager to assign and direct all work performed within the service department. The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience. Service Manager $50,000 & Up DOE Monday-Friday (7am-5pm) Great Benefits! Essential Job Functions: Developing and maintaining high levels of customer satisfaction; including listening effectively to customer's concerns and resolving any conflicts with customers (both internally and externally) Recruit, train, and supervise Service Advisors and a team of Technicians. Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role. Direct and maintain the daily operations of the service department, including expenses and profitability of the service department. Keep accurate safety records, document service actions, lead discussions, and conduct meetings. Collaborate with company management to support and implement growth strategies Other tasks as assigned by management. Qualifications: A minimum of three years' successful management experience, within the construction industry preferred. Excellent organizational skills. Demonstrated ability in providing excellent service to both internal and external customers through effective communication Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) High school diploma or equivalent. Job Type: Full-time Work Environment/Physical Demands: Many working hours are spent sitting down and working on a computer but managing by walking around is a must. This includes interaction in/on compact equipment requiring the ability to occasionally climb, stand, bend and crouch. Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed. Answering the phone and speaking with customers and employees. The noise level in the work environment is usually moderate, proximity to the service bays can result in brief periods of loud noise. Benefits: Health, Dental, Vision, Life & Disability Policies 401K Plan with Company Match Company supported Health Savings accounts Paid Holidays & Vacation Pre-Employment drug screens, background screening & proof of employment eligibility (E-Verify) are required for any position offered. We are always on the lookout for people who bring fresh perspective and life experiences to our team.
    $50k yearly Auto-Apply 32d ago
  • Service Manager - Orkin Pest Control

    TSAT

    Customer service supervisor job in Columbia, MO

    At Orkin, our purpose is to help protect the world where we live, work and play. Our Service Managers are committed to this purpose. Orkin, the leader in the pest control industry is seeking an Experienced, Dynamic Service Manager who understands that a HIGH PERFORMANCE CULTURE of revenue growth, profitability and customer satisfaction, is dependent upon a healthy employee culture. If you are customer-centric, love leading others, and serving your community, then you will want to be a part of our Winning Tradition. You will lead a team of service professionals whose passion is to deliver exceptional service and expertise for families and businesses alike. We have a GREAT story to tell and we will provide you the opportunity to lead others, GROW YOUR CAREER, and do what experienced leaders do BEST - expand their team's career growth. Introduction to Pest Management (NPMA Pride in Professionalism Video) **************************** Why Orkin? Video Available today on ********************************************* **************************** Requirements: We require a good driving record and the ability to pass a drug screen. Candidates must meet physical job requirements and safely perform the following job duties with or without accommodations: Safely use a ladder within the manufacturer's weight capacity Lift and carry up to 50 lbs. Safely access crawl spaces, attics, confined spaces, roof tops, etc. Ability to work in all types of weather conditions Additional context: competitive earnings, career, management, military, operations leadership, general manager, service, construction, lawn, route, field, delivery, uniform, warehouse, retail, restaurant, hotel, hospitality Experience: Required 3 - 5 years: Operations management experience with a results-driven company 2 year(s): P&L responsibility experience and an acute understanding of expense control strategies 3 - 5 years: Demonstrated customer relations experience 3 - 5 years: Mentoring, coaching, motivating and training Education: Required High School/GED or better Preferred Some college or better Licenses & Certifications: Required Driver License Skills: Required Financial Management Driving Customer Service Problem Solving Ability Communication Results Oriented Leadership Preferred Business Development Behaviors: Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Dedicated: Devoted to a task or purpose with loyalty or integrity Preferred Loyal: Shows firm and constant support to a cause Motivations: Preferred Goal Completion: Inspired to perform well by the completion of tasks Self-Starter: Inspired to perform without outside help Job Security: Inspired to perform well by the knowledge that your job is safe Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Financial: Inspired to perform well by monetary reimbursement Job Type: Full-time Salary: $45,000.00 - $50,000.00 per year Benefits: 401(k) 401(k) matching Health insurance Paid time off Schedule: 10 hour shift 8 hour shift Monday to Friday Supplemental pay types: Bonus pay
    $45k-50k yearly Auto-Apply 60d+ ago
  • 2nd Shift Team Lead

    Healthcare Services 4.1company rating

    Customer service supervisor job in Columbia, MO

    Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: *************************************************************************************** applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: 3M Health Care is now Solventum Solventum is seeking Team Lead candidates to join our team in Columbia MO! Shift: 2nd Shift (Monday - Friday; 3:30pm - 11:30pm) Starting Pay: $27.21/hour + Shift Differentials Pay Increase after 6 months to $27.87/hour Pay Increase after 12 months to $28.55/hour At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You'll Make in this Role As a Team Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Assisting the supervisor in leading hourly production teams with a strong focus on safety and Lean Manufacturing principles. Helping manage daily production goals and support improvements in yield, cycle time, productivity, and cost reduction initiatives. Contributing to the growth and development of production personnel while fostering a collaborative, self-directed work environment. Maintaining GMP standards, strict documentation, material accountability, and operating within a cleanroom environment. Providing troubleshooting support for processes and machinery and adapting to varying shift schedules to meet business needs. Possessing the ability to clearly speak, understand, and write in English to communicate effectively in both verbal and written contexts. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: High School Diploma/GED or higher (completed prior to start) Five (5) years' manufacturing experience Two (2) years' performing in a lead role in a manufacturing environment Additional qualifications that could help you succeed even further in this role include: Bachelor's degree or higher Understanding of Lean Six Sigma principles Strong interpersonal skills with experience working in teams and coaching others Solid mechanical troubleshooting ability Proficient in data collection and analysis for informed decision-making Proficient in computer applications (Excel, Word, MES, Workday) Highly organized, detail-oriented, and willing to work overtime as needed. Willingness to pursue necessary education and training requirements to keep current with the technological requirements of the assignment Work location: Onsite - 5400 Paris Rd, Columbia, MO 65202 Travel: No Travel Relocation Assistance: Not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. The starting rate of pay for this position is $27.21/hr, with the potential for future pay increases. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: *********************************************************************** Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain *****************. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
    $27.2-27.9 hourly Auto-Apply 5d ago
  • 2nd Shift Team Lead

    Solventum

    Customer service supervisor job in Columbia, MO

    Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: *************************************************************************************** applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: 3M Health Care is now Solventum Solventum is seeking Team Lead candidates to join our team in Columbia MO! Shift: 2nd Shift (Monday - Friday; 3:30pm - 11:30pm) Starting Pay: $27.21/hour + Shift Differentials Pay Increase after 6 months to $27.87/hour Pay Increase after 12 months to $28.55/hour At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You'll Make in this Role As a Team Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Assisting the supervisor in leading hourly production teams with a strong focus on safety and Lean Manufacturing principles. Helping manage daily production goals and support improvements in yield, cycle time, productivity, and cost reduction initiatives. Contributing to the growth and development of production personnel while fostering a collaborative, self-directed work environment. Maintaining GMP standards, strict documentation, material accountability, and operating within a cleanroom environment. Providing troubleshooting support for processes and machinery and adapting to varying shift schedules to meet business needs. Possessing the ability to clearly speak, understand, and write in English to communicate effectively in both verbal and written contexts. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: High School Diploma/GED or higher (completed prior to start) Five (5) years' manufacturing experience Two (2) years' performing in a lead role in a manufacturing environment Additional qualifications that could help you succeed even further in this role include: Bachelor's degree or higher Understanding of Lean Six Sigma principles Strong interpersonal skills with experience working in teams and coaching others Solid mechanical troubleshooting ability Proficient in data collection and analysis for informed decision-making Proficient in computer applications (Excel, Word, MES, Workday) Highly organized, detail-oriented, and willing to work overtime as needed. Willingness to pursue necessary education and training requirements to keep current with the technological requirements of the assignment Work location: Onsite - 5400 Paris Rd, Columbia, MO 65202 Travel: No Travel Relocation Assistance: Not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. The starting rate of pay for this position is $27.21/hr, with the potential for future pay increases. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: *********************************************************************** Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain *****************. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
    $27.2-27.9 hourly Auto-Apply 5d ago
  • Team Lead

    Tacos 4 Life 3.5company rating

    Customer service supervisor job in Columbia, MO

    Here at Tacos 4 Life, we strive to create a great culture! It's a place where you are able to serve our guests, engage with a close-knit team, have fun, and earn a living all at the same time! We believe that teamwork is the most effective way to handle daily challenges and opportunities that come our way. We are looking for a Team Lead to ensure all daily activities run smoothly and efficiently. You will have the unique opportunity to make an impact in your work; with your team, and with the community as they experience the restaurant, and with the children overseas who receive the food raised through our Meal 4 Meal program. Tacos 4 Life isan equal opportunity employer and considers applicants for all open positions without regard to race, color, religion or belief, sex, age, citizenship status, national origin, marital status, military/veteran status, sexual orientation, genetic information, gender identity, and physical or mental disability. Thank you for turning hunger into hope with your own two hands! Restaurant Team Lead Responsibilities Include (but are not limited to): Ensure cleanliness is to standard Improvements in the overall restaurant and business Overseeing restaurant staff performance Assist with the oversight of Team Members and Catering Coordinator Observation and teachable moments for overall restaurant items Guest Interaction: problem-solving, creating a guest connection, the mood of the restaurant Food Cost Order Times Reviews Labor Praising, evaluating and correcting Team Members Read assigned books with the management team for professional and personal development Benefits: Sundays Off Employee Discount Tips Work schedule 8 hour shift Weekend availability Night shift Day shift Supplemental pay Tips Benefits Flexible schedule Employee discount Paid training
    $28k-34k yearly est. 60d+ ago
  • *HIRING IMMEDIATELY* - Entry Level Customer Service & Marketing

    Elevated Integrated Consultants

    Customer service supervisor job in Columbia, MO

    We are a marketing company that performs outsourced sales and marketing, including corporate promotions on behalf of our clients. What this means is, instead of our clients using their own internal marketing or sales force; they outsource to us and actually hire us to do it for them. They provide the different promotions and services and we are responsible for representing them in local markets. Our clients have specific fields of expertise ranging from consumer electronics to the biggest name in satellite TV services. We feel we can complement their niche with a superior marketing and sales team to keep them busy doing what they do best. With representatives nationally, our one-on-one approach allows us to get personal with our clients' customers through direct marketing. Job Description ARE YOU LOOKING FOR AN EXCITING CAREER WITH UNLIMITED GROWTH POTENTIAL? We are one of the LEADING marketing firms providing exceptional service to large corporations in the Jefferson City area. We recently opened up a NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with RAPID advancement OPPORTUNITY: Account Management Marketing Representative Campaign Development Junior Advertising Executive Sales Associate Whether you are looking to get your foot in the door or already have experience, we are interested in hearing more about how your unique skill set can benefit our company. We have team members from all walks of life and believe that degrees and experience in marketing, as well as other industries, can benefit our company. QUALIFICATIONS: Our clients are all industry leaders thus we are selective about who we bring into our company to represent them. If you have the following qualifications we are interested in meeting with you Outstanding communication skills both verbal & written. Able to prioritize and work independently with minimal supervision. Able to work effectively in a team environment Detail-oriented and the ability to follow up on tasks. Work effectively under pressure and maintain a positive attitude Capable of multi-tasking, prioritizing, and managing time efficiently To be the best in our industry, we have to have the best people working for us. Providing the right work environment is important to us. We offer a high-energy, supportive team environment where personal achievements are recognized and rewarded. Promotional Marketing & Public Relations Elevated IC is a privately held marketing firm in the Jefferson City area. We are planning to expand into more locations within the next year. We work with clients from leading industries across the country with a strong focus in the promotional retail event industry! We have an internal training program where we are looking to create our next generation of branch managers from within. On a daily basis we represent our clients in some of the nation's largest retailers. Candidates will be trained in: - Entry Level Management - Promotional Sales - Customer Service - Event Marketing - Public Relations - In Person Sales W/Customers Qualifications Applicants Must: - You must be in the Jefferson City area - You must be able to START WITHIN 2 weeks - You must be excited & motivated for challenge, growth, and training - You must have a professional image - You must have a great attitude, work ethic, and student mentality We DO NOT participate in any of the following: No Door to Door Sales No Business to Business Sales No Telemarketing **Only those candidates selected by management for an interview will be contacted. Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-55k yearly est. 1d ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Marshall, MO?

The average customer service supervisor in Marshall, MO earns between $27,000 and $51,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Marshall, MO

$37,000
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