Customer Service
Customer service supervisor job in Silver Springs, NY
AMAZING ON-SITE CUSTOMER SERVICE OPPORTUNITY!
Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent income!
Shift:
M-F Days
Must work one evening (until 9 PM) per week.
Position Type: DIRECT HIRE (Benefits start Day 1)
Pay: $17.25 - $17.75
Health + Welfare stipend adds an additional $4.23-$4.93/hour
Location: Geneseo, NY
Responsibilities
Do inbound and outbound calls and assist customers with questions, and issues
Discuss payment options and negotiate arrangements
Handle emails with a helpful, can-do attitude
Troubleshoot problems and find fast, friendly solutions
Document all customer interactions clearly and accurately in the system
Follow call scripts and document interactions
Represent the company with professionalism and positivity-every time
Experience
Diploma or GED required; extra education gets you noticed.
Excellent communicator who thrives on persuasion and problem-solving.
Comfortable juggling multiple systems while keeping customers engaged.
Hungry to learn, hit targets, and grow your career.
Strong communication, typing, and organizational skills
Familiarity with standard office systems and procedures
Ability to report to work, in-office, in Geneseo, NY
Benefits:
Competitive benefit options, including medical, dental, vision, and 401(k)
Click APPLY NOW to receive a phone call!
Pay Details: $17.25 to $17.75 per hour
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Customs Entry Lead TCRS4580
Customer service supervisor job in Orchard Park, NY
Job Description
Customs Entry Lead-TCRS4580
The Customs Entry Lead will manage and grow the brokerage department while being responsible for the timely and accurate filing of customs entries in compliance with all federal regulations. This role will collaborate cross-functionally with internal departments, clients, and governmental agencies to ensure efficient customs clearance and delivery of goods. The Customs Entry Lead will also build solid relationships with new and existing customers to help grow brokerage services.
This is an on-site position based near Buffalo, NY.
EXPECTATIONS
Comprehensive knowledge of U.S. Customs regulations; HTS Classification, COO, Valuation
Prepare, review, and process import entry documentation for air and ocean shipments
Determine accurate HTS classification and maintain product information
Work with CBP and other government agencies to resolve any compliance issues, holds, or queries
Collaborate with internal and external partners to provide timely clearance updates
Build and maintain relationships based on proactive communication and reliability
Displays excellent customer service skills and attention to detail
Ability to lead teams and help grow customs brokerage department
Stay current with changes to regulations and understand the impact to import entry processes
ESSENTIALS
Bachelor's degree preferred
3-5 years' Customs Brokerage experience required
Licensed Customs Broker required
Comprehensive knowledge of U.S. Customs regulations and procedures
Thorough understanding of the import entry process and documentation requirements
Proficiency in HTS Classification and GRIs
Strong attention to detail and excellent communication skills with ability to solve problems quickly
Knowledge of trade automation tools; CargoWise, ACE, etc.
Experience in Microsoft applications- Excel, Word, PowerPoint, Outlook
Customer Service Manager
Customer service supervisor job in Pleasant, PA
Job purpose
The Customer Service Manager oversees and leads customer service activities in a fast-paced, 24/7 manufacturing environment, including but not limited to: processing of all orders, responding to all customer inquiries, making product recommendations, direct management responsibilities, handling customer concerns, complaints and returns, and making recommendations for service improvements throughout the organization. This role is more than a traditional customer service manager position. The successful candidate will transition between acting as a working manager, a line manager, a strategic manager, and/or a project manager.
Duties and responsibilities
Identify and report on key customer satisfaction measurements.
Monitor customer satisfaction levels and proactively identify areas for improvement.
Maintain documents and ensure team is working in accordance with ISO procedures.
Hold regular team meetings.
Spearhead investigation and drive resolution of customer care issues
Serve as SME of all customer service functionality in ERP system (currently Epicor).
Serve as an escalation point for front-line CSRs.
Manage team members, establish performance goals and conduct coaching and training, performance management, and regular evaluations.
Administer company policies and procedures.
Identify customer service trends and recommends service enhancement programs and/or activities.
Collaborate and partner with Sales and Marketing to support initiatives.
Work cross-functionally to meet customer and business needs
Maintain job knowledge by participation in educational opportunities, appropriate networking and professional organizations.
Develop and maintain deep knowledge of DNP's customer base and their needs
Other duties as assigned by management.
Qualifications
5-8 years people management experience
Bachelor's Degree in management and/or communications preferred
Demonstrated experience in customer service / CS management in a business environment involved with physical product
Manufacturing industry experience a plus
Bilingual in Spanish/Portuguese a plus
Extensive experience and knowledge of Microsoft Office products, ERP systems, etc.
Strong team player, selfโstarter, leadership mindset and high integrity
Sense of urgency when dealing with customer issues and coordinating tasks
Excellent organizational and multitasking skills
Excellent communication skills (verbal & written) for effective vendor & internal staff communication at all levels
Attention to detail, drives tasks to closure efficiently with errorโfree end result
Reasoning ability - the ability to apply common sense understanding to carry out written or oral instructions. Ability to deal with problems involving a few concrete variables in standard or non-standard situations. Ability to work independently and take appropriate corrective action when minor problems arise.
Supervisory Responsibilities
This position supervises the Customer Service employees and Order Entry Supervisor.
Physical Demands
Must be able to sit/stand for 8 hours
The employee is frequently required to talk or hear, sit, type, stand, and walk. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision, depth perception, peripheral vision, and ability to adjust focus. May occasionally be required to lift and carry up to 30 pounds. May occasionally be required to bend, reach, squat and kneel.
Ability to work in an office setting, and spend primary working hours at a desk using a computer and other office equipment such as printers, copiers, postage machines, etc.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Safety Requirements
Ability to wear required PPE if in any manufacturing area.
The hiring range for this position is $70,000 to $90,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. DNP offers a competitive and comprehensive total rewards package. The benefits for this position include health, dental, vision, critical illness, life insurance, flexible spending, retirement, paid time off, pet insurance, and many retail discounts.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at ************************
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Auto-ApplyCustomer Experience Supervisor
Customer service supervisor job in East Aurora, NY
YourOnlineMarketplace (YOM) is a tech startup company based in East Aurora, New York - just 20 minutes outside of Buffalo. We specialize in e-commerce and are positioning ourselves for continued strategic growth. At YOM, we pride ourselves upon offering a flexible and creative culture. We feel strongly about:
Being an excellent communicator
because our employees play a key role in ensuring a seamless customer experience through regular collaboration with internal and external stakeholders.
Understanding the whole business
because our employees are empowered to collaborate with one another in an effort to continually improve the efficiency of our customer-focused operations, which requires an understanding of how it all fits together.
Having a strong attention to detail
because our top priority is to deliver a smooth and efficient online shopping experience for our e-commerce consumer base.
Being in the know of music, literature, and Hollywood trends
because you'll have the opportunity to brainstorm and imagine product mixes that fit the needs and interests of our e-commerce consumer base.
Job Description
We are seeking a full-time Customer Experience Supervisor to join our operations.
We're looking for a sharp, ambitious, creative and goal-driven problem solver to join our business.
Key Responsibilities:
Answering customer service inquiries over email based system and phone
Act as the primary liaison with customers utilizing current system to process and track customer issues, change orders, returns, exchanges and buyer refunds
Arrange for the return of any damaged / defective products to our suppliers including follow-up procedures to ensure that replacement products are received and refunds are properly credited to our company accounts
Collaborate with other functions to develop product mix offerings
Continually implement improved processes and procedures for managing interactions with customers and ensuring credits/re-shipments from suppliers
Other duties as assigned including notifying customers when orders are shipped, cross-training in other departments, as well as administrative projects and related tasks to improve the overall quality and profitability of our company
Extensive training and on-boarding will be provided to ensure your comfort and success. Benefits include paid holidays and an employer matching retirement plan. Hours are 9am-5pm Monday-Friday with some flexibility and the possibility of additional hours during peak sale seasons.
Qualifications
Requirements:
Previous leadership experience
Basic computer competency
Strong capacity for problem-solving and developing creative solutions
Willingness to learn new computer programs and systems
Preferred Qualifications:
Associates or bachelors degree (exceptional candidates with equivalent experience will also be considered)
Previous customer service experience and/or e-commerce experience is helpful
Additional Information
All of your information will be kept confidential according to EEO guidelines.
Customer Service Associate, Business Insurance
Customer service supervisor job in Hunt, NY
Company:Marsh McLennan AgencyDescription:
Marsh McLennan Agency
Customer Service Associate, Business Insurance
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Customer Service Associate at Marsh McLennan Agency (MMA).
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Customer Service Associate on the Business Insurance team, you will be committed to prompt, courteous, knowledgeable service to clients and colleagues. You will work closely with our Business Insurance team providing support, which includes processing policy changes, certificates and evidence of property insurance, and policy audits; all while maintaining the highest level of accuracy.
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
High school diploma required.
Two (2) years Customer Service experience
Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
These additional qualifications are a plus, but not required to apply:
Associates or Bachelors degree preferred
Two (2) years Business Insurance experience
Property & Casualty license (or ability to obtain within 90 days).
Experience working with EPIC
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA, check us out our website or flip through recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
Instagram
Facebook
X
LinkedIn
Who
you
are is who
we
are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMAMID
#LI-Office
#MMABI
The applicable base salary range for this role is $40,200 to $74,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Auto-ApplyFinancial Services - Customer Tax Operations and Reporting - Tax Manager
Customer service supervisor job in Boston, NY
Locations: New York City, Chicago, Los Angeles, Boston, Dallas, San Francisco, Seattle, Hoboken, Iselin, Jericho, Stamford, McLean.
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Tax Services Manager - Financial Services Office - Customer Tax Operations and Reporting Services (CTORS)
EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!
The opportunity
Our Business Tax Advisory practice gives you the opportunity to focus on US tax information reporting & withholding matters. You will work in a group environment on challenging information reporting and withholding engagements across all financial services sectors. We offer the specialization in assisting clients with mission-critical operational tax issues and customer reporting issues. Specifically, our experienced practitioners work across tax and operations to deliver advice and support throughout the project lifecycle. You will work closely with colleagues to assist clients in understanding relevant tax rules and implementing changes to their operations, processes and systems. The CTORS team works on challenging information reporting and withholding engagements in the financial services, banking, insurance, and multinational sectors. These engagements will primarily focus on non-resident alien (NRA) withholding and reporting (IRC Sections 1441 to 1446), Foreign Account Tax Compliance Act (FATCA), and domestic withholding and reporting matters. You can expect to work on engagements dealing with the FATCA, cost basis reporting, and various other global compliance and reporting initiatives, such as the Common Reporting Standard (CRS). As you progress within EY and our CTORS tax team, you will become a trusted business advisor to your clients. As you develop, you will benefit from being led and mentored by nationally recognized tax professionals who include some of the firm's most senior tax talent.
The CTORS Tax Services practice invests in the development of its team, with frequent virtual training, update calls and in-person trainings to help individuals develop technical skills and learn about new areas of the law. Through your experiences, you will develop your skill sets and learn how CTORS requirements are managed within large to medium size companies.
Your key responsibilities
You will interface daily with superiors, peers and subordinates and clients on large and small CTORS projects. This could include interpreting IRS Code and Regulations, drafting guidance, data analyzation and requirements development that help clients translate and implement these rules. You may conduct a gap analysis of the current state of clients' policies, procedures and systems and write business requirements. You will be part of a team that prepares documentation including presentations and flow charts. You will be involved in technical analysis, process improvement and respond to requests for proposals from clients. You will also get the opportunity to support the development of innovative technology solutions, as well as train and manage staff located in remote delivery centers.
Skills and attributes for success
Ability to read and interpret IRS Code, regulations and instructions
Strong writing skills for policy and procedure writing is a must
Ability to interface with all facets of our business
Ability to multitasking and project management capability
Creative problem solving, strong critical thinking
Ability to drive success as both an individual contributor and team member.
To qualify for the role, you must have at a minimum
A Bachelor's degree from an accredited college/university and J.D., LL.M. in Taxation, and/or Master's in Taxation (MST) preferred
A minimum of 5 years of relevant tax consulting or tax operational experience
Be a licensed attorney, CPA, Project Management Professional, Six Sigma, Lean or equivalent certification or a certified member of the Institute for Professionals in Taxation or have the ability to obtain one of these designations
Ideally, you'll also have
Active participation in industry groups such as SIFMA, ABA, IIB
The ability to understand and implement tax rules
A demonstrated interest in tax information reporting and withholding work in Chapter 3, Chapter 4 and Chapter 61 or some experience working with these matters
What we look for
We are interested in candidates with strong organizational skills and a proven record of multitasking and working effectively across multiple projects and deadlines. Successful candidates also possess great communication and leadership skills and thrive in an exciting and growing team environment. Ultimately, if you are ready to progress in your career, take ownership of your development and make a measurable difference in both your career and your community, this role is for you.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $129,500 to $237,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $155,400 to $269,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.
Financial Services - Customer Tax Operations and Reporting - Tax Manager
Customer service supervisor job in Boston, NY
Locations: New York City, Chicago, Los Angeles, Boston, Dallas, San Francisco, Seattle, Hoboken, Iselin, Jericho, Stamford, McLean.
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Tax Services Manager - Financial Services Office - Customer Tax Operations and Reporting Services (CTORS)
EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!
The opportunity
Our Business Tax Advisory practice gives you the opportunity to focus on US tax information reporting & withholding matters. You will work in a group environment on challenging information reporting and withholding engagements across all financial services sectors. We offer the specialization in assisting clients with mission-critical operational tax issues and customer reporting issues. Specifically, our experienced practitioners work across tax and operations to deliver advice and support throughout the project lifecycle. You will work closely with colleagues to assist clients in understanding relevant tax rules and implementing changes to their operations, processes and systems. The CTORS team works on challenging information reporting and withholding engagements in the financial services, banking, insurance, and multinational sectors. These engagements will primarily focus on non-resident alien (NRA) withholding and reporting (IRC Sections 1441 to 1446), Foreign Account Tax Compliance Act (FATCA), and domestic withholding and reporting matters. You can expect to work on engagements dealing with the FATCA, cost basis reporting, and various other global compliance and reporting initiatives, such as the Common Reporting Standard (CRS). As you progress within EY and our CTORS tax team, you will become a trusted business advisor to your clients. As you develop, you will benefit from being led and mentored by nationally recognized tax professionals who include some of the firm's most senior tax talent.
The CTORS Tax Services practice invests in the development of its team, with frequent virtual training, update calls and in-person trainings to help individuals develop technical skills and learn about new areas of the law. Through your experiences, you will develop your skill sets and learn how CTORS requirements are managed within large to medium size companies.
Your key responsibilities
You will interface daily with superiors, peers and subordinates and clients on large and small CTORS projects. This could include interpreting IRS Code and Regulations, drafting guidance, data analyzation and requirements development that help clients translate and implement these rules. You may conduct a gap analysis of the current state of clients' policies, procedures and systems and write business requirements. You will be part of a team that prepares documentation including presentations and flow charts. You will be involved in technical analysis, process improvement and respond to requests for proposals from clients. You will also get the opportunity to support the development of innovative technology solutions, as well as train and manage staff located in remote delivery centers.
Skills and attributes for success
Ability to read and interpret IRS Code, regulations and instructions
Strong writing skills for policy and procedure writing is a must
Ability to interface with all facets of our business
Ability to multitasking and project management capability
Creative problem solving, strong critical thinking
Ability to drive success as both an individual contributor and team member.
To qualify for the role, you must have at a minimum
A Bachelor's degree from an accredited college/university and J.D., LL.M. in Taxation, and/or Master's in Taxation (MST) preferred
A minimum of 5 years of relevant tax consulting or tax operational experience
Be a licensed attorney, CPA, Project Management Professional, Six Sigma, Lean or equivalent certification or a certified member of the Institute for Professionals in Taxation or have the ability to obtain one of these designations
Ideally, you'll also have
Active participation in industry groups such as SIFMA, ABA, IIB
The ability to understand and implement tax rules
A demonstrated interest in tax information reporting and withholding work in Chapter 3, Chapter 4 and Chapter 61 or some experience working with these matters
What we look for
We are interested in candidates with strong organizational skills and a proven record of multitasking and working effectively across multiple projects and deadlines. Successful candidates also possess great communication and leadership skills and thrive in an exciting and growing team environment. Ultimately, if you are ready to progress in your career, take ownership of your development and make a measurable difference in both your career and your community, this role is for you.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $129,500 to $237,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $155,400 to $269,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.
Sales & Customer Service Manager
Customer service supervisor job in Orchard Park, NY
Benefits:
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Job description
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're moving forward a mission, you're saving lives! And you're making waves in your future, taking life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, you're an integral part of a team, and you're truly part of a family. Swim into a life-saving and life-changing opportunity today!
Role: Sales and Customer Experience Manager
Summary: Oversees the quality and success of the sales & service/front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities.
*Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
Primary Responsibilities:
Provides leadership, discipline and constructive feedback to our Front Desk Representatives.
Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures.
Assists in the management of Front Desk staff to ensure high productivity, excellent performance and positive employee satisfaction.
Provides training of Front Desk staff to provide superior performance in customer service, understanding of iClassPro software, Point of Sale and promotional items.
Provides sales and marketing training to all qualified sales staff.
Gains a high level of knowledge and experience in the iClassPro software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
Conducts all the new hire training (front desk based).
Responsible for the overall cleanliness of the facility.
Hosts monthly workshops with the employees (front desk related).
Sets sales incentives for the front desk employees in conjunction with the Owner and Managers, to assure that overall goals are considered.
Oversee front desk functions including class bookings, scheduling, student progression tracking, and customer inquiries.
Drive enrollment and retention through effective customer engagement and follow-up.
Collaborate with the Marketing team to plan and support events, partnerships, and local outreach.
Teach one swim lesson per week to stay engaged with programming and understand customer experience firsthand.
Monitor communication channels (email, voicemail, social media) to ensure timely and professional responses.
Fulfills other duties or responsibilities as assigned by the Employer.
Job Qualifications and Skills:
2 or more years of Sales experience
2 or more years of Customer Service experience
Ability to work with children
Excellent interpersonal communication and organizational skills
Certifications:
Willing to be trained as a swim instructor- training will be provided.
Lifeguard, CPR, First Aid, & AED certifications are required and can be obtained at Goldfish
Job Type: Full-time
Customer Service - Self Storage Manager
Customer service supervisor job in Springville, NY
Public Storage is the self-storage industry leader and we are Hiring Now!
Earn $16.75 Per Hour
Our Benefits
Total Rewards package available to our team:
We work Flexible and Full-Time Schedules
Competitive wages paid weekly
Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
Company paid life, accidental death insurance, and exclusive vendor discounts
Our Property Managers have the opportunity to earn performance-based bonuses!
Job Description
Our Property Managers get to work independently at multiple locations; spending time both inside and outside
We assess customer storage needs and make suggestions, including selling packing and moving supplies
Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
Auditing cash drawers and making bank deposits are part of the daily business
We help keep our customers current with payments and make reminder and collection calls when required
Physical Requirements:
Ability to transport lift/move items weighing up to 35 pounds
Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Qualifications
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Additional Information
More about Us!
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
REFD0144REM1
Customer Service Specialist
Customer service supervisor job in Orchard Park, NY
We are seeking a detail-oriented and professional Customer Service Representative to join our team. This role is central to maintaining strong customer relationships and ensuring smooth order processing and support. The ideal candidate will thrive in an office environment and be passionate about delivering outstanding service to our industrial and commercial clients.
Key Responsibilities
* Serve as the primary point of contact for customer inquiries via phone, email, and internal systems.
* Process orders, quotes, and returns accurately and efficiently.
* Provide product information and support related to our products and services.
* Coordinate with internal departments (sales, warehouse, accounting) to ensure timely and accurate fulfillment.
* Maintain and update customer records in the CRM system.
* Troubleshoot and resolve customer issues with professionalism and urgency.
* Support the sales team with orders and customer follow-ups.
* Uphold company standards for service quality and responsiveness.
* Multitask effectively-manage multiple customer requests, order entries, and follow-ups simultaneously while maintaining accuracy and a high level of service.
Requirements
* High school diploma or equivalent; associate or bachelor's degree preferred.
* Previous experience in customer service, preferably in a distribution or industrial setting.
* Strong communication and interpersonal skills.
* Proficiency in Microsoft Office and CRM systems.
* ERP experience (Sage 100/MAS 90 preferred).
* Ability to work independently and collaboratively in an office environment.
* Attention to detail and strong organizational skills.
* Technical aptitude or willingness to learn product specifications.
Physical Requirements
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at a time.
Benefits
* Medical, Dental, and Vision Insurance.
* 401(k) Plan.
* Paid Time Off
* Paid Holidays.
* Company Paid Life Insurance.
* Company Paid Short-Term Disability.
* Company Paid Long-Term Disability.
* Employee Assistance Program.
About SurfacePrep
Delivering Results Beyond the Surface
Founded in 1956, SurfacePrep is North America's leading provider of surface enhancement solutions, with over 60 facilities across the United States, Canada, and Europe. With decades of experience, we deliver reliable equipment, consumables, and technical expertise that help manufacturers enhance performance, efficiency, and finishing quality across their operations.
At SurfacePrep, we understand the importance of dependable and effective surface enhancement solutions. Our team partners with trusted manufacturers to provide comprehensive process improvements, hands-on technical support, and high-quality products across a wide range of applications - including coated and bonded abrasives, abrasive air and wheel blasting, mass finishing, paint and powder coating, additive manufacturing post-processing, and turnkey production services that help customers eliminate risk, protect uptime, and maintain consistent quality.
Our national footprint combines local expertise with a robust network of resources, ensuring consistency, responsiveness, and innovation for customers across aerospace, automotive, medical, defense, general manufacturing, and more.
By partnering with SurfacePrep, customers gain more than products - they gain a collaborative team committed to delivering results beyond the surface.
Salary Description
Starting at $24.00/hour
Service Advisor
Customer service supervisor job in Olean, NY
Job DescriptionDescription:
Are you ready to be part of something bigger than just fixing cars? At Den Kelly Chevrolet CMG, we aren't your average shop-and we're not looking for your average advisor. We're a people-first organization with a family atmosphere where our team and customers feel like part of something special.
We deliver next-level customer service, backed by cutting-edge technology and the most advanced vehicle maintenance and repair processes in the industry. We're proud to be part of Nimey Auto Group, where integrity, work ethic, and compassion drive everything we do.
If you're someone who loves this industry, thrives on building relationships, and wants to be part of a team of leaders redefining what an automotive service center looks like, we want to meet you! We'd love to welcome a strong woman or man in this role-but more than anything, we're looking for someone who shares our passion for people and performance.
What you'll get:
A family-like team where you are valued and appreciated
The opportunity to work alongside the best techs and service professionals in the area
A company that invests in the latest tools and training
Opportunity to grow
A leadership team that's committed to growing you personally and professionally
This is the place where careers grow, customers rave, and standards are raised.
Ready to make an impact? With our training and continued education, only you set the limits. Apply today and help us lead the future of automotive service!
Requirements:
Proven experience as a Service Advisor, Customer Service Representative, or similar role in the automotive industry.
Strong knowledge of automotive services, repairs, and maintenance.
Excellent communication and interpersonal skills.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in using dealership management software and other relevant tools.
Customer-oriented with a commitment to delivering high-quality service.
High school diploma or equivalent is required; additional training or certifications in automotive services are preferred.
Customer Service Specialist
Customer service supervisor job in Orchard Park, NY
Job DescriptionDescription:
We are seeking a detail-oriented and professional Customer Service Representative to join our team. This role is central to maintaining strong customer relationships and ensuring smooth order processing and support. The ideal candidate will thrive in an office environment and be passionate about delivering outstanding service to our industrial and commercial clients.
Key Responsibilities
Serve as the primary point of contact for customer inquiries via phone, email, and internal systems.
Process orders, quotes, and returns accurately and efficiently.
Provide product information and support related to our products and services.
Coordinate with internal departments (sales, warehouse, accounting) to ensure timely and accurate fulfillment.
Maintain and update customer records in the CRM system.
Troubleshoot and resolve customer issues with professionalism and urgency.
Support the sales team with orders and customer follow-ups.
Uphold company standards for service quality and responsiveness.
Multitask effectively-manage multiple customer requests, order entries, and follow-ups simultaneously while maintaining accuracy and a high level of service.
Requirements:
High school diploma or equivalent; associate or bachelor's degree preferred.
Previous experience in customer service, preferably in a distribution or industrial setting.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office and CRM systems.
ERP experience (Sage 100/MAS 90 preferred).
Ability to work independently and collaboratively in an office environment.
Attention to detail and strong organizational skills.
Technical aptitude or willingness to learn product specifications.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at a time.
Benefits
Medical, Dental, and Vision Insurance.
401(k) Plan.
Paid Time Off
Paid Holidays.
Company Paid Life Insurance.
Company Paid Short-Term Disability.
Company Paid Long-Term Disability.
Employee Assistance Program.
About SurfacePrep
Delivering Results Beyond the Surface
Founded in 1956, SurfacePrep is North America's leading provider of surface enhancement solutions, with over 60 facilities across the United States, Canada, and Europe. With decades of experience, we deliver reliable equipment, consumables, and technical expertise that help manufacturers enhance performance, efficiency, and finishing quality across their operations.
At SurfacePrep, we understand the importance of dependable and effective surface enhancement solutions. Our team partners with trusted manufacturers to provide comprehensive process improvements, hands-on technical support, and high-quality products across a wide range of applications - including coated and bonded abrasives, abrasive air and wheel blasting, mass finishing, paint and powder coating, additive manufacturing post-processing, and turnkey production services that help customers eliminate risk, protect uptime, and maintain consistent quality.
Our national footprint combines local expertise with a robust network of resources, ensuring consistency, responsiveness, and innovation for customers across aerospace, automotive, medical, defense, general manufacturing, and more.
By partnering with SurfacePrep, customers gain more than products - they gain a collaborative team committed to delivering results beyond the surface.
Customer Service Teammate
Customer service supervisor job in Orchard Park, NY
Job Description
Text "GoCarWash" to 25000 to schedule an interview!!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation
Teammates in this role typically earn a base pay of $15.50 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Financial Investigations & Dispute Advisory Services - Manager
Customer service supervisor job in Boston, NY
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
We are looking to hire a Northeast-based Manager for the Financial Investigations & Dispute Advisory Services practice, part of RSM's Financial Consulting Services group.
Duties include:
Working with the post-acquisition dispute resolution team supporting both advocacy and neutral accounting arbiter engagements involving purchase price disputes
Assisting with document requests, analysis of client closing statements, application of U.S. GAAP and developing positions in relation to a purchase agreement as well as disputed accounting items, earnout calculations, etc.
Assisting with the application of buyer-friendly or seller-friendly purchase agreement language that is accounting-related or involves net working capital, indebtedness, etc.
Conducting investigations and quantifying damages related to matters that may include embezzlement, whistleblower claims, financial reporting fraud, foreign corrupt practices act, loan fraud, fidelity claims, rep and warranty claims, claw back litigation, construction fraud, Ponzi schemes, health care fraud, fraudulent conveyance, related party transactions, billing disputes, bankruptcy fraud, securities fraud, anti-money laundering, and other matters
Analyzing and reconstructing fraudulent transactions, complex transactions, funds tracing, financial statements, etc.
Familiarity or use of data analytics tools (Alteryx, IDEA, etc.), data mining and analysis, including construction of financial records, accounting data, database extracts, etc.
Familiarity or use of data visualization tools such as Tableau, Qlik, PowerBI, and Visio.
Performing electronic reviews of evidence
Preparing industry and market research
Compiling organized working papers
Supervising staff and project teams
Contributing to proposals and assisting with business development activities to grow our practice (including CLE presentations, webinars, attending industry conferences, authorship of white papers, etc.)
Cultivating and maintaining positive, productive, and professional relationships with colleagues and clients
Preferred Qualifications:
Minimum B.S. / B.A. degree with concentration in Accounting, Finance or Economics from an accredited university. Master's degree a plus.
Minimum 3.0 GPA overall and in major
5-7 years of experience providing litigation support, investigation, and forensic accounting services; "Big 4" or national consulting firm experience a plus.
Experience working on purchase price dispute engagements, neutral accounting arbitrations and reading/interpreting purchase agreements
Strong knowledge of U.S. GAAP
Attained CPA and CFE or CFF certifications
Proficiency with Microsoft Excel, Word, and PowerPoint
Flexibility to travel to clients and other RSM offices
Ability to work long hours and have flexibility to meet client deadlines
Demonstrated ability to work independently to gather facts, organize data, analyze financial statements and other financial data, and identify relevant issues
Strong verbal and writing and communication skills and ability to communicate complex information in a clear and concise manner
Strong organizational and time management skills
Ability to balance multiple priorities
Self-starter who can work independently with minimal supervision
Eagerness and willingness to work in a fast-paced, team-oriented environment and understand your role on the team
Driven to exceed client expectations
Natural aptitude for solving problems
Desire to learn and develop
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at **************************************************
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $94,400 - $178,800
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
Auto-ApplyCustomer Advisor 1 **Newly Remodeled Site**
Customer service supervisor job in Orchard Park, NY
Join Our Award Winning Team! With flexible schedules, team member discounts, scholarship opportunities, and fun recognition programs, Delta Sonic offers a variety of career paths for you to grow with us. Recognized nationally as a Top Place to Work, we take great pride in providing outstanding opportunities and a positive work culture.
Team Members Enjoy:
Career opportunities
Flexible schedules
Team member discounts
Scholarship opportunities
Benefit options
A fun, team-oriented culture
Equal opportunity employer
Responsibilities:
As a front-line representative of the Delta Sonic Team, Customer Advisors are responsible for greeting all customers in a positive, enthusiastic, professional manner while educating them on the large variety of carwash and detail shop services that we offer. These professional services have been expertly crafted to greatly improve our customer's vehicle appearance and enjoyment. This is a fast-paced position that requires the ability to multi-task with a sense of urgency while meeting customer service expectations. Additional responsibilities include, but are not limited to, transacting customer purchases, maintaining proper cash handling procedures, and following all position-specific procedures. Customer Advisors will begin their training in the position of Delta Tech to enhance their product knowledge. The pay rate for the Delta Technician position is $16.50 per hour. Individuals in this position can enjoy working in the carwash and/or detail shop, depending on the location's staffing needs. The pay rate for the Customer Advisor position is $16.50 per hour plus commission.
Requirements:
Customer Advisors will be hired into the entry-level position of Delta Technician. The pay rate while working in the Delta Technician position is $16.50. Upon completion and certification of the required training for the Customer Advisor position, the pay rate is $16.50 per hour plus commission.
Excellent communication skills and a passion for providing great customer service
A competitive drive with a desire to rank amongst the top advisors in the company
Unwavering honesty and integrity
Courteous and professional demeanor
Prior experience in automotive service writing, customer service, and/or sales is preferred
Ability to compute basic mathematical calculations
Willingness to work in all weather conditions, both indoor and outdoor environments, and extreme temperature conditions
Ability to work with a sense of urgency
Willingness to adapt easily to change as our products/services/promotions update frequently
Ability to stand in an assigned work location, walk, and bend for long periods of time
Ability to lift moderate amounts of weight
Willingness to work a flexible schedule
Effective June 1, 2024, seasonal employment opportunities due to attending school are no longer available. Year-round schedule availability is required to be considered for employment
Delta Sonic participates in the E-Verify Program.
Delta Sonic has been awarded as a Top Place to Work!
Parts and Service Advisor
Customer service supervisor job in Saint Marys, PA
Job Description
Service Advisor responsible for providing exceptional customer service.
Service Advisor / Ambassador
Customer service supervisor job in Olean, NY
Job Description
Paul Brown Group Of Dealerships - Olean NY
Our team is looking for customer Service Ambassador in our service department.
Skills We Are Looking For:
Customer First Mindset
Willing to work with our team while focusing on Customer Satisfaction and personal goals
Attention to Detail
Process oriented
Willing to go above and beyond for our team
Energetic and Motivated
Able to create Loyalty
Bright Friendly Personality
Then you have what it takes to be a member of our Team! Paul Brown dealerships are growing every year and looking for energetic, customer focused individuals to grow with us, take care of our loyal customers while representing our organization well in our community.
We are a family owned dealership that continues to grow and are taking applications for a full-time or Part time Service Advisor. No experience in the automotive industry is required, just a desire to help our guests. Income potential is great and will be set based of you, your skill level and commitment. Starting Training Salary is $720 per week. No, you don't need to know a thing about cars, just about people. Computer skills, well organized and background in customer service/sales is a plus.
In return for your hard work and dedication, you'll enjoy working with a great team of employees, and be offered an excellent benefits package, including health, dental, paid holidays, 401(k) and more! Income potential 60k plus
Powered by JazzHR
3FzEluvb19
Portfolio Management Team Leader
Customer service supervisor job in Warren, PA
The Portfolio Management Team Leader is responsible for leading, managing, and coaching a team of Portfolio Managers while assisting with the strategic implementation and execution of ongoing portfolio management improvements, tools and resources. The PM Team Leader will work closely with business line partners to efficiently and strategically grow the commercial loan portfolio. The PM Team Leader is responsible for ensuring reporting requirements, annual reviews, covenants, spreads, renewals and related underwriting activities are completed timely, accurately and are aligned with the Bank's standards, policies and procedures. The PM Team Leaders will be responsible for assigning appropriate risk ratings, identifying credit risks and recommending appropriate credit actions. This position involves frequent interaction with Market Executives, Credit Risk Officers, Loan Administrative Leader and Loan Operations management.
Essential Functions
* Drive Portfolio Management strategy, implementation and execution
* Recommend improvements to portfolio management processes, procedures and staffing to improve efficiency and effectiveness
* Lead, manage and coach a team of Portfolio Managers to ensure risk is managed appropriately in the portfolio.
* Generate and monitor reporting related to loan maturities, annual reviews, covenants, financial reporting requirements, delinquency, renewals, conditions and related reports.
* Ensure annual reviews and covenant tests are completely consistently and as scheduled, escalating credit risks identified in the process.
* Tailor individual and group training when gaps are recognized to ensure skill set progression to maximize performance and professional growth
* Assign credit relationships to PM's based on capacity, credit acumen and other factors.
* Review and endorse/ or approve Annual Reviews or credit requests ensuring the analysis and related materials are complete and accurate, including credit risk identification and risk rating assignment.
* Ensure all loan approval conditions have been met within required time frame
* Ensure timely collection, review and evaluation of all financial statement requirements from borrowers and guarantors
* Proactively identify and escalate declining financial performance/negative indicators within the loan portfolio on a timely basis
* Administer complex construction loans in accordance and in conjunction with the Construction Loan Administration group as needed
* Act as the first line of defense to recommend and process timely risk rating changes in conjunction with the Relationship Manager
* Initiate and/or complete loan modifications per established protocols
* Manage and maintain collateral requirements
* Coordinate and assist with criticized loan reports as part of the Watch List program
* Act as a liaison with Commercial Loan Operations, Loan Review, Audit, examiners and other departments as required
* Jointly call on clients to stay apprised of business activity/performance and serve as additional contact point
* Facilitate client service requests
* Optimize client relationships and create an exceptional client experience
* Comply with all corporate standards and audit-related matters in specific areas of responsibility
* Remain current on all banking rules and regulations
* Establish increased productivity and profitability
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Work as part of a team
* Work with on-site equipment
Qualifications
* Bachelor's Degree Business, Finance, or related degree required
* 8 - 12 years relevant experience in Commercial Lending as a Portfolio Management Team Leader, Portfolio Manager, Relationship Manager and/or Credit Officer/Underwriter working with complex credits and documentation
preferred And
* Ability to perform financial analysis, assess risk, review documentation and coordinate loan closings, Expert/Leader
* Very strong credit, analytical, organizational and critical thinking skills, Expert/Leader
* Team-oriented with ability to monitor and manage multiple responsibilities simultaneously, Expert/Leader
* Ability to manage and coach a team with varying skillsets and backgrounds, Expert/Leader
#LI-CW1
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Auto-ApplyTeam Leader
Customer service supervisor job in Jamestown, NY
New Flyer is North America's heavy-duty transit bus leader, providing sustainable mobility solutions through transit buses, technology, and infrastructure. New Flyer is a subsidiary of NFI Group, a leading independent bus and coach manufacturer and a leader in electric mass mobility solutions. Building on its 90+ year legacy of innovation, New Flyer is the only manufacturer offering all three types of zero-emission transit buses, with over 1,900 zero-emission buses delivered to date. Proudly serving all 25 of the largest transit agencies in North America, New Flyer actively supports over 35,000 heavy-duty transit buses currently operated by approximately 500 agencies.
Position Summary: This position assists the production supervisor with all duties as assigned, excluding disciplinary action. The team leader ensures that all employees work within established regulations, policies and procedures with regards to health & safety, environmental, quality and production requirements. Team leaders work with their assigned team members to ensure that all parts and processes are completed to meet or exceed internal and external customer expectations in a safe, cost effective and timely manner.
WHAT YOU WILL DO:
Leads assigned personnel to ensure that all employees are working safely, efficiently and diligently to meet quality standards and production schedules.
Leads, instructs and trains employees on an ongoing basis to perform the required job tasks within the department.
Organizes and prioritizes the work area and workload.
Encourages a positive team environment.
Maintains competency to perform all tasks associated with the area of responsibility.
Works independently with minimal direction using good judgement and initiative.
Fills in for any department staffing shortages due to vacancies or production demand.
Communicates effectively to assigned personnel and management team members.
Demonstrates the ability to read and interpret blueprints and drawings and material specifications
Supports and sustains continuous improvement initiatives.
Presents a positive and professional image of the department and company.
Other duties as assigned
Requirements
In the course of carrying out this job's responsibilities, the employee is often required to stand, walk, stoop, kneel, crouch, or crawl; utilize their hands and/or fingers to touch or manipulate objects, tools, or controls; and engage in speaking and/or listening.
The employee must regularly be able to lift, push, pull, and/or transport items weighing up to 50 pounds.
This position necessitates specific visual capabilities, including close vision, depth perception, and the ability to adjust focus.
The job requires the use of safety equipment as dictated by the work environment, such as safety glasses and gloves.
Must be capable of operating effectively in a fast-paced manufacturing setting.
Demonstrated experience as a reliable team member is essential.
Strong organizational skills and effective communication abilities are required.
Reading and interpreting blueprints is a necessary skill for this role.
Having chemical and safety training is an advantage.
Willingness to work overtime, including Saturdays, may be necessary.
Salary Pay: $60,000.00 annually
Benefits
WHY JOIN US:
Be a part of a team leading the world's electrification of mass mobility
Competitive Wages and comprehensive benefit package with Immediate benefit eligibility
Paid holidays and vacation
401K with generous company match
ยท Passionate about creating a better product, a better workplace, and a better world
Inclusive workplace culture that values and empowers team members.
On-the-job training in a continuous learning environment (we've invested 10.9 million in 2023)
Advancement opportunities within our family of companies
OUR WHY: We exist to move people. Our mission is to design, deliver, and support market-leading bus and motor coach solutions that are safe, accessible, efficient, and reliable.
NFI Group | We Move People - YouTube
Leveraging 450 years of combined experience, NFI is leading the electrification of mass mobility around the world. With zero-emission buses and coaches, infrastructure, and technology, NFI meets today's urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation. News and information is available at ***************** ***************** ***************** nfi.parts, ************************* arbocsv.com, and carfaircomposites.com.
New Flyer is an EEO/AA/Female/Minority/Disabled/Vets Employer. Accommodations are available at all stages of the recruitment process, at the candidates' request
.
Auto-ApplyCustomer Service
Customer service supervisor job in Warsaw, NY
AMAZING ON-SITE CUSTOMER SERVICE OPPORTUNITY!
Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent income!
Shift:
M-F Days
Must work one evening (until 9 PM) per week.
Position Type: DIRECT HIRE (Benefits start Day 1)
Pay: $17.25 - $17.75
Health + Welfare stipend adds an additional $4.23-$4.93/hour
Location: Geneseo, NY
Responsibilities
Do inbound and outbound calls and assist customers with questions, and issues
Discuss payment options and negotiate arrangements
Handle emails with a helpful, can-do attitude
Troubleshoot problems and find fast, friendly solutions
Document all customer interactions clearly and accurately in the system
Follow call scripts and document interactions
Represent the company with professionalism and positivity-every time
Experience
Diploma or GED required; extra education gets you noticed.
Excellent communicator who thrives on persuasion and problem-solving.
Comfortable juggling multiple systems while keeping customers engaged.
Hungry to learn, hit targets, and grow your career.
Strong communication, typing, and organizational skills
Familiarity with standard office systems and procedures
Ability to report to work, in-office, in Geneseo, NY
Benefits:
Competitive benefit options, including medical, dental, vision, and 401(k)
Click APPLY NOW to receive a phone call!
Pay Details: $17.25 to $17.75 per hour
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.