Customer service supervisor jobs in Union, MI - 249 jobs

Job DescriptionJob Title: Care Manager Job Type: Part-Time (0.50 FTE) Reports to: Director of Care Management Summary: The Care Manager role is a distinctive, mission-driven position dedicated to supporting the clergy members of the Roman Catholic Diocese of Saginaw, MI in their comprehensive wellness. Acting as a navigator, this role helps clergy members move through the complexities of the healthcare system. Serving as a coordinator, the Care Manager organizes schedules, appointments, and resources while providing disease and chronic care management, and benefit plan navigation. This role provides support to ensure that each clergy member has seamless access to the services they need. With a strong commitment to advocacy, the Care Manager will take a proactive approach to caring for all aspects of the clergy members' health and well-being. This position emphasizes compassionate guidance and attentive engagement rather than direct clinical care. Responsibilities: Educate members about preventive care and wellness initiatives through outreach efforts. Provide educational materials and resources to help members understand and access healthcare services. Schedule and coordinate a range of healthcare appointments including medical, dental and specialist visits. Assist members in setting up and using remote monitoring devices (e.g., glucometers, blood pressure cuffs, medical alert systems). Manage the delivery of device supplies and other essential health-related resources. Assess home safety and organize home modifications or meal services as needed. Identify and coordinate community support services, such as transportation and home care, for members. Help members navigate benefit coordination and collaborate with healthcare plan design vendors. Develop and implement outreach campaigns to inform members about available benefits and services. Participate in client meetings to provide information on services and address any unmet needs. Follow up with members after hospital discharge and conduct on-site hospital visits for those who choose to participate. Work with company pharmacists and social workers to offer additional support to members. Maintain confidentiality and comply with PHI and HIPAA guidelines while acting as a trusted advocate. Interact professionally and respectfully with members and colleagues. Travel to member locations and events as needed. Perform additional duties as assigned by the Director of Care Management. Requirements: Minimum of 3 years of experience, preferably in healthcare coordination or a support role. RN, LPN, CNA, MA - however, this job does not require direct clinical patient care, so an inactive license or certificate is acceptable. This position would fit a nurse ready to move away from bedside care. Excellent communication and interpersonal skills, with a strong ability to listen and provide emotional support. Strong organizational skills, attention to detail, and the ability to effectively manage schedules and maintain accurate records. Humble, personable demeanor with a genuine desire to assist and support others. Ability to work independently as well as collaboratively with healthcare providers. Proficiency in Microsoft Office products (Word, Excel, PowerPoint). This position is suitable for someone who has clinical experience and has worked in a medical office environment with a passion for coordinating and managing schedules and navigating the healthcare maze for patients. Compensation: Salary will be commensurate with experience and qualifications with a range between $22-$28 per hour. Availability: This position is available January 1, 2026. If you are compassionate, detail-oriented, and enthusiastic about supporting clergy members in their healthcare needs, please submit your resume and a cover letter outlining your qualifications and interest in the position to ******************* Equal Employment Opportunity: Meta Care Inc. is dedicated to fostering a diverse and inclusive environment and is proud to be an equal-opportunity employer. We provide equal consideration to all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Powered by JazzHR lF0DvuAbrt

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products. We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency. We are A Company Culture Devoted to Innovation & Improvement AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization. Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style. Customer Service Vending Solutions Primary Responsibilities: Receive all tooling into P21 for location. (Purchase orders, RMA's etc.). Put away all tooling received into P21 in location. (PO Receiving Report). Responsible for the whereabouts of all in stock tooling at location. All inventory should be assigned to a bin/location. Set up and delete bin locations for all in stock tooling in location. Perform all shipping functions. (Maintaining the quality and 100% accuracy of all outgoing shipments.) Greet customers and ensure a great customer experience. Maintain the Issues shelf daily and follow up weekly with outstanding issues that need resolution. (Nothing comes in w/out paperwork). Assist in the speedy resolution of all shipping & receiving inquiries. Crosstrain with the warehouse manager to ensure warehouse standards and workflow. Collect / maintain inventory for regrind purposes as well as sending out any items that need to be ground. Print incoming transfers for backorder items daily. Perform weekly cycle counts on back up inventory. Load vending machines as needed. Qualifications and Requirements: H.S. Diploma Preferred Skills: Microsoft Office: Outlook, Excel, Word Basic computer skills Organizational skills Team Player Exceptional written and verbal communication skills Job Type: Full-time Schedule: 8-hour shift Day shift Monday to Friday, 7:30-4:30PM Work Location: In-person, Saginaw, MI Hourly Pay: $18.00-22.00 Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance We are an AA/EEO/Veterans/Disabled employer. #AFC123

Greenville, MI Are you a problem-solver with a knack for efficiency? At Point Broadband, we're looking for a dedicated Field Service Supervisor to help streamline our processes and ensure everything runs smoothly behind the scenes. At Point Broadband, we are proud to provide exceptional broadband services to rural communities and small towns. If you're detail-oriented, proactive and ready to make an impact in the fast-paced world of broadband, bring your skills to a team that's shaping the future of connectivity! Summary: This position oversees and manages the daily operations of field service teams, ensuring efficient delivery of services to customers. This role involves coordinating technician schedules, ensuring the timely and accurate installation, maintenance, and repair of telecommunications equipment, and ensuring compliance with safety and regulatory standards. The supervisor also works to resolve operational issues, maintain customer satisfaction, and track performance metrics, while fostering team development and training. Effective communication with customers, management, and vendors is essential for successful service delivery and problem resolution. Duties and Responsibilities: Essential duties and responsibilities include but are not limited to those listed below: * Supervise installation/repair Customer Service Technicians to ensure compliance with company guidelines regarding all key performance indicators (KPI's) including quality, customer service, safety, work-order completion and closeout, and productivity requirements. * Assist in training Customer Service Technicians on fiber-based and fixed wireless broadband services. * Assist in the development of technicians and keeps abreast of the most current technology in the broadband industry. * Schedule technicians so coverage is at a maximum during peak hours to maintain prompt service. * Maintain compliance with industry standards such as NJUNS, 811, etc. * Assure that any errors in installation or service are promptly resolved. * Maintain accurate time and attendance reporting. * Assist in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits for compliance. * Effectively communicate with customers, management, employees and installation and service partners (contractors). * Assist in the development and management of the department's operating budget in accordance with corporate guidelines. * Assist in the interview/hiring process, coaching, counseling and ongoing review process for technician positions and administer discipline consistent with corporate polices. * Work with managers, supervisors and employees to promote a positive attitude and good employee morale. * Maintain a professional appearance and appropriate behavior at all times. * Maintain good attendance. * Other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: * High school diploma or GED required. * Three to four years of experience and related associate's degree, or equivalent combination of experience, training, and education. * Experience must include; * Fiber splicing and fiber restoration and/or fixed wireless broadband experience. * Supervisory or management experience preferred. Computer Skills Word processing, spreadsheets, Internet software, email, database software Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to talk, hear, and communicate effectively. * Ability to work while standing most of the time. * Ability to walk or work over all types of terrain, in all types of weather. * Ability to carry tools and equipment including gaffs, ladders, and tool belts. * Ability to work in tight spaces while bending, twisting and reaching. * Ability to climb poles using gaffs hooks and climbing belts. * Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs) * Ability to differentiate between assorted sizes and colors of wires. * Ability to perform work in elevated places (i.e., roofs and utility poles) * Ability to use drills, hammers, wrenches, screwdrivers and other hand tools. * Ability to work with small components. * Ability to use close vision, peripheral vision and adjust focus. * Ability to work in poorly vented areas such as attics, in extreme temperatures. * Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp. * Ability to lift up to 90 pounds. * Physically able to operate computer equipment and test equipment. * Ability to work in environments that may have dust, dirt, noise, insects and cleaning solutions. * Ability to work safely near power lines and electrical equipment. * Ability to drive Company vehicles in a safe manner. * Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position. Benefits: * Medical (3 plans to choose from), Dental and Vision * Short Term Disability * Flexible Spending Accounts * Company Paid Life as well as Voluntary policies * 401(k) with generous company match * Paid Time Off * Share the Care Paid Time Off * Paid Holidays * Uniform/Boot allowance *Applicable by Position* * Cell Phone Allowance *Applicable by Position* * Career Progression Opportunities * Discounted Broadband Services *Where Applicable*

Are you interested in managing different athletic teams on campus? If so, this may be your opportunity to experience the management side of athletic teams. Position Requirements: *Must be able to make most or all practices and games * Proper training will be given Essential Duties/Responsibilities: *Responsible for preparation of team practice * Duties vary by sport but may include keeping stats, running the clock, inputting stats into the computer, and/or filming games and practices * Must be able to help in office with clerical work such as recruiting mailings, film break down, and/or film exchange Number of Positions Available: Documents Needed to Apply: Resume/ Class Schedule Special Instructions to Applicants: EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community atferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit:Ferris Non-Discrimination Statement.

Job Description Fox Motors has a Service Advisor opening in Mecosta, MI at Fox Powersports Lakeside Marine. You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers that will build long-term relationships. KEY RESPONSIBILITIES The Service Advisor is a trusted automotive expert that plays an active role in the service lane. As a Service Advisor, you are responsible for selling and scheduling needed service work, preparing, and presenting repair orders, and maintaining customer records. Fox Powersports is looking for a Service Advisor that has Marine knowledge, strong written and verbal communication skills, and is team focused. If you are ready to put your career in gear, Apply Now! Key responsibilities include the following. Others may be assigned. Schedules service appointments. Greets customers in a timely, friendly manner and obtains boat information. Obtains customer and boat data prior to arrival when possible. Writes up customer's boat problems accurately and clearly on repair order. Refers to service history, inspects boat, and recommends additional needed service. Provides a complete and accurate written cost estimate for labor and parts. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. Explains completed work and all charges to customers. SKILLS & EXPERIENCE Two to four years related experience and/or training; or equivalent combination of education and experience. Experience and desire to work with technology to drive an exceptional customer experience. Excellent communication, organization, and follow-up skills. Ability to multi-task, prioritize, and manage time effective. Valid driver's license. WHAT FOX MOTORS OFFERS Paid Vacation, PTO, and Holidays Medical, Dental and Vision 401(k) with Employer Match Flex Spending Group Life Insurance (Company Paid) Short-Term and Long-Term Disability Supplemental Life Insurance Accident Insurance Employee Assistance Programs Employee Discounts Wellbeing Program Growth and Development Opportunities As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today!

Join Our Team as a Full-Time Member Contact Specialist (Call Center) Schedule: 40 hours/week (Monday through Saturday) Are you energized by helping people, building relationships over the phone, and delivering service that goes above and beyond? Do you thrive in a supportive, community-focused environment where every interaction matters? If you're ready to give it all you've got, every day and everywhere , then Jolt Credit Union wants to meet you! Why Join Jolt? At Jolt Credit Union, we're more than just a financial institution - we're a movement. We believe in giving back to our community, building meaningful relationships with our members, and supporting each other as teammates. When you join our team, you're part of something bigger. What We Offer You 4 Competitive Medical Plan Options Dental and Vision Insurance 401(k) with Employer Match Flexible Spending Account(s) Employee Assistance Program Employee Wellness Program with Quarterly Bonus Incentives Training, Growth Opportunities, and a Supportive Team Culture Paid Time Off About the Role As a Member Contact Specialist, you'll be the voice of Jolt for our members - greeting them over the phone, helping them navigate financial transactions, and recommending products that improve their financial well-being. Your schedule will be Monday - Friday, including some Saturdays from 9am-12pm. This role is perfect for someone who loves connecting with people and delivering top-notch service in a fast-paced environment. Key Responsibilities Provide exceptional member service, cross sell & recommend credit union services to members on a daily basis, primarily over the telephone Ability to analyze member problems/complaints and find beneficial solutions in a timely manner Provide deposit, loan rate, and service information as well as information on new and ongoing promotions Process share withdrawal and fund transfer requests Provide account information: balances check clearings, deposit postings and statement information Record research requests. Deliver to appropriate personnel for forms distribution Provide membership information: field of membership qualification and new account initiation Process payment or deposit corrections when necessary Explain credit union policies and procedures, including wire transfers, stop payments, address changes, loan applications, and direct deposit requests Process stop payments, address changes and loan applications Responsible to uphold the principle of privileged communication Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions What You Bring to the Team Customer service expertise (2+ years preferred, especially in banking, credit union, teller, or lending). Excellent communication & problem-solving skills. Confidence with computers and Microsoft Office. Ability to stay organized, multitask, and adapt in a fast-paced environment. A passion for helping others and selling solutions that benefit them Incentives & Growth We believe great service deserves to be rewarded. You'll have opportunities to earn referral-based incentives, and we support your growth every step of the way through continuous, in-house education and opportunities to level up in your role with increased pay. Note: Telephone conversations between Member Contact Specialists and members may, on occasion, be monitored or recorded for the purposes of training, coaching, and feedback and quality assurance on an unannounced basis.

SECOND Shift 12PM to 8PM $20.83 per hour Must be able to pass a background check (no felonies or misdeameanors) Must have valid drivers license Must have previous logistics / materials administration experience in a production/manufacturing environment Must be LOCAL Must be able to work overtime/weekends as needed. Overtime pay after 40 hours at time & 1/2, Sunday hours at double time, so as long as you had worked 40 hours already in the given week. The position is for a Customer Contact Specialist for the 2nd shift. The person in this position will act as the liaison between Nexteer and the Customer. He/She will ensure accurate and timely delivery of products to the customer. He/She must thoroughly understand the customer requirements and ship schedules. This person will maintain data integrity with respect to the billing process. This person will communicate ALL material shortages to the customers and Nexteer Plant Schedulers. This person will set up expedited shipments when necessary. This person will resolve any Cum errors and quantity discrepancies. This person will also work with other Customer Contact Specialists, Nexteer Plant Schedulers, Shipping Clerks and the Planning Group. This person must be able to work flexible hours, work daily overtime as required and work weekends as required.

Job Description Join the Winning Team at McDonald GMC Cadillac- Service Advisor Needed! Title: Revitalize your career at McDonald GMC Cadillac. Experience the McDonald Difference- we are more than just a workplace, we're a family. Seeking a highly motivated, energetic and outgoing individual to maintain over all workplace and customer satisfaction. We want you to join our Saginaw, MI location, if you're ready for a rewarding and exciting career- look no further. What we offer: - Start your day with daily competitions and end your day with cash in hand rewards. We believe in keeping things lively with daily spiffs, games, and team building activities. - The Sky is the Limit- Why settle for salary and limit your potential? We believe that you should be rewarded for your hard work with a 6-figure earning potential. - World Renowned Chris Collins On Demand Training as well as Onsite Coaching visits quarterly. - Great Benefits: Comprehensive Dental and Health Insurance as well as 401k. We've got you covered! Key Responsibilities: -SMILING, welcoming and assisting customers with their vehicle service needs and in a friendly and engaging manner. -Communicate efficiently with all McDonald employees and customers. Providing accurate recommendations. -Follow manufacturers guidelines for detailed work orders and ensure proper documentation. -Multi-tasking as well as organizational skills are a MUST. -Work with technicians to deliver accurate information to customer as well as providing updates and promise times to promote customer satisfaction. -Being a good listener, actively listening to customer to understand and verify that all customer concerns are handled and exceeding customer expectations. Qualifications: -Experience as a service advisor is a huge plus but not required, willing to train the right individual. -Passion for customer service and interpersonal skills. -Strong multitasking and organizational skills. -Ability to thrive in a fast-paced environment. -Problem solving skills. -Positive can-do attitude and a desire to be on the winning team. Why McDonald GMC Cadillac: -Game On: Our daily games and spiffs make every day different and exciting. -Supportive Co-workers: Join a team that creativity, fun, and excellence are of the upmost importance. -Monthly team competitions- when hitting team goal enjoy an all-expenses paid group outing. -Recognizing Monthly Top Performers. -Dealer Rater #1. -Unlimited growth potential- We believe in promoting from within our company. -Mac's Cafe located right inside the dealership opened daily. Ready to join our team? If you're ready to jump in and start reaping the rewards of your hard work, bring your "TOP DOG" energy that values success and excitement.

Service Advisor| Thelen Subaru Achieve the automotive experience you want as a Thelen Subaru Service Advisor! Begin or continue your automotive career with our Service Team - contribute your talents of being customer focused, computer savvy, and motivated in high-energy environments. Good service writers make over $40,000/year, base pay of $450/week + commission. We are willing to train the right person. Work you'll be proud of: Scheduling vehicle appointments Recommending and discussing repairs and maintenance to customers Providing price quotes Answering customer inquiries via phone and email Assisting with other automotive service-related duties as needed Working towards goals Working with team members and technicians Schedule: Monday: 7:30 AM to 8:00 PM Tuesday - Friday: 7:30 AM to 5:30 PM No weekends Thelen Advantage: This full-time position includes a generous benefits package including: medical, dental, and vision coverage. 401k with percentage matched, life insurance, short term disability, paid time off, and holidays. About Our Family: Thelen Auto Group is a family owned and operated company, serving the Great Lakes Bay Region since 1977. We pride ourselves on being unlike any other car dealership in Michigan by providing superior customer experiences and giving back to the community we live in. Job Type: Full-time Pay: $50,000 -$60,000/ year Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance 401(k) matching Life insurance Pre-tax Flex Account for child care and medical expenses. Schedule: Day shift Monday to Friday License/Certification: Driver's License (Required)

Team One Credit Union is seeking a full-time Relationship Specialist (aka Universal Banking Employee) for the Main Saginaw branch, located at 520 Hayden St. This position is performed 100% onsite and offers a variety of responsibilities, from teller transactions to new accounts and consumer loans. The successful candidate will have a cheerful outlook, enjoy a dynamic team environment, and will thrive on learning a multitude of tasks. Key Responsibilities: Greet members, log branch visits, and assist with appointment traffic. Daily requirement to be logged into phones for incoming member calls and outbound calls as assigned. Accurately process member transactions in a prompt, friendly manner. Balance cash drawer and assist with branch closing procedures on a regular basis. Promote Team One products/services and educate members about new offerings. Assist with ITM/ATM machine balancing and processing of night-drop transactions. Process forms and perform basic account maintenance. Establish new accounts, CDs, and IRAs. Perform all aspects of consumer loans (except decisions), from application to disbursement. Assist members with mobile app, online banking, bill pay, e-alerts, and other remote services. Safeguard member information and maintain confidentiality at all times. Inspire member trust by providing sound recommendations. Adhere to all operational, security, risk and regulatory policies and procedures. Other duties as assigned. Preferred Qualifications: Previous experience in a similar role within a financial institution (highly preferred). Ability and willingness to cross-sell (required). Unlimited availability Monday-Friday (required). Cash handling and customer service (required). ITM/ATM machine balancing and vault balancing procedures. Familiarity with consumer lending guidelines and required documentation. Working knowledge of electronic services and remote service offerings; ability to troubleshoot when necessary. Ability to read and interpret credit reports. Firm understanding of debt ratios. Willingness to obtain CCUFC (Certified Credit Union Financial Counselor) designation within the first six months of employment (required). Starting wage will be dependent upon multiple factors including skills and experience. Who We Are: Team One Credit union is more than a workplace - we are a community united by our mission: Partnering with our members along their journey toward financial well-being by cultivating lifelong relationships. Team One Credit Union is dedicated to providing innovative solutions and personalized support, in pursuit of our vision: Empowering financial dreams anywhere - for ALL. Our core values guide us in everything we do - shaping our culture and driving our commitment to excellence. We are collaborative, accountable, honest, courageous, transparent, open-minded, and member-focused. Why Join Our Team: Competitive salary and benefits package. Opportunity to make a significant impact on the growth and success of the institution. Collaborative and inclusive work environment. Team One Credit Union is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Production Team Leader in Melt department is responsible for ensuring employees are working safely while production and quality requirements are met within their respective department. Essential Duties and Responsibilities Ensures employees receive training and understand all safety requirements and procedures related to their work. Enforces personal protective equipment requirements. Guides and manages team to ensure KPI's and other performance metrics are met. Understands the scope, impacts and intricacies of the on-shift production process Communicates clearly and effectively across all levels of the organization Fosters and develops a culture of safety, quality, teamwork, accountability and respect Employs strong leadership skills in management of team Coaches, trains and develops team. Clearly communicates expectations and ensures thorough onboarding of new employees, including ensuring an understanding of safe operating procedures Ensures team's compliance with safety guidelines, company standards and production goals Makes a working contribution to team's success and holds the team accountable to meet KPI's and other objectives in a timely manner Continuously identifies opportunities for improvement through assessment of team's control point process, variables, equipment, resources, efficiencies, methods, challenges and strengths Gathers, sorts, analyzes and filters shift data and compiles reports based on results Ensures operational efficiencies are met, coordinates preventative maintenance and repairs in conjunction with maintenance according to production plan, addresses concerns quickly and continuously evaluates equipment and processes Manages a safe and clean work environment Educates and directs team members on the use of control points, equipment and resources, ensuring compliance Thinks critically and utilizes various problem solving, leadership and analytics methods to address challenges Works closely with Supervisor, EHS, HR, Quality and others to ensure all parties are informed and in compliance and reports incidents or accidents immediately Uses software systems to manage team's schedules, hours, performance and disciplinary actions, create reports and perform safety and layered process audits Skills and Experience High school diploma, GED, or equivalent Outstanding written and oral communication skills 2-3 years of experience in manufacturing leadership, coaching, development and/or training role Knowledge, management and improvement of automotive production and/or quality process Production planning, MSP, reporting Application of control plan, controls administration, operational efficiencies Ability to follow instructions, delegate and interpret and enforce policies and procedures. Familiarity with ADP, Attendance Counts, DMS, Beacon, Microsoft Suite and Outlook Organizational Culture Work safely and follow rules and guidelines for safe work Reporting to work on time and with a positive attitude Responsible for staying focused on tasks at hand Being responsible for work performance and completing tasks throughout the day Maintains a good working relationship with co-workers Support a positive and steady workflow through the company Works with a sense of urgency when needed Support, coach or mentor co-workers when needed Positively support change throughout the company Physical Work Conditions Must be able to work in a hot environment Must be able to lift and move aluminum wheels of varying weight Must be able to lift 50 - 65 pounds Must be able to stand and walk for up to 12 hours per day Must be able to wear personal protective equipment when required

Job DescriptionService Manager Lead with Purpose, Deliver with Excellence Job Type: Full-Time Compensation: Competitive salary + performance incentives About Us Were not just fixing carswere building trust, creating experiences, and raising the bar for automotive service. Our mission is simple: deliver extraordinary care for every customer, every time. Your Role As our Service Manager, youll be the heartbeat of the shopleading a talented team, driving operational excellence, and ensuring every customer leaves with confidence and a smile. What Youll Do Lead & Inspire: Set the tone for a positive, high-performance culture. Champion Customer Experience: Make every interaction exceptionalfrom first hello to final handshake. Drive Results: Monitor KPIs, optimize workflow, and keep the shop running like a well-oiled machine. Develop Talent: Coach and mentor your team to grow personally and professionally. Problem-Solve: Think fast, act smart, and keep things moving. What Were Looking For Proven leadership experience (automotive preferred but not required). Strong communication and customer service skills. Tech-savvy and data-driven mindset. A passion for quality, integrity, and continuous improvement. Why Youll Love It Here Competitive pay + performance bonuses Full benefits package Ongoing training and career growth opportunities A culture built on respect, teamwork, and excellence Ready to lead with purpose and create extraordinary experiences? Apply today and lets drive success together! All replies confidential

Who We Are: NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at **************** Job Details Position: Dining Services Manager Location: Saginaw, MI Schedule: Full time Salary: $70,000/yr Pay Frequency: Weekly - Direct Deposit What We Offer You: Generous Compensation & Benefits Package Health, Dental & Vision Insurance Company-Paid Life Insurance 401(k) Savings Plan Paid Time Off: Vacation, Holiday, Sick Time Employee Assistance Program (EAP) Career Growth Opportunities Various Employee Perks and Rewards Job Summary: The Dining Services Manager reports to the General Manager and is responsible for assisting with the management of the café to meet customer needs. Assist with oversight of financial operations to meet product delivery standards, service, and presentation standards. Assist with maintaining excellent client relationships. May apply culinary techniques to food preparation and oversee the final presentation and service of food. Essential Functions Operations Responsible for maintaining vendor relationships. Inspect supplies, equipment, or work areas to ensure conformance to established standards. Arrange for equipment purchases or repairs. Purchasing of all food or other supplies needed to ensure efficient operation ensuring quality control practices are in place for receiving all products. May determine production schedules and staff requirements necessary to ensure timely delivery of services, including all essential functions of payroll processing. Ensure company standards for safety, proper food handling practices, sanitation, uniform guidelines, and productivity are maintained. Compile and record production or operational data on specified forms. Manage client relationships to maintain client satisfaction and account retention. Financial Assist with management of department controllable expenses (P&L) including food costs, labor, supplies, uniforms and equipment, specific to budgetary guidelines. May assist in budgetary process. May assign prices to menu items, based on food, labor, and overhead costs. Responsible for inventory management. May assist with submission of financial reporting to the corporate office per NexDine guidelines. May assist operations in financial recordkeeping. People Responsible for people management to include, but not limited to, recruitment, hiring, termination, review process, and management of unit staff. May instruct, train and supervise employees on essential job functions. Provide excellent customer service to include being attentive, approachable, greeting and thanking customers. Culinary May assist with the oversight of culinary operations. Responsible for the quality of all food products and ensure that standards are met. May perform other duties and responsibilities as assigned Qualifications: 2 years of food service experience. Strong background in culinary arts Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations. Some knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation. Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels. Financial, budgetary, accounting and computational skills. Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. ServSafe Certification is preferred.

Fox Motors has a Service Manager opening in Reed City, MI at Fox Reed City. You would contribute to our overall vision, "Working together moving people throughout life," by leading a successful team that creates and upholds our Fox Motors culture of focusing on our employees, customers, and community. KEY RESPONSIBILITIES The Service Manager is a leader that ensures an efficient and profitable service department. As the Service Manager, you are responsible for productive staffing levels, customer retention, cost controls, achievement of department goals and objectives. Fox Motors is looking for a Service Manager that has a working knowledge of the automotive industry, is a proven leader, and is customer focused. If you are ready to put your career in gear, Apply Now! Key responsibilities include the following. Others may be assigned. Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Maintains reporting systems required by general management and the factory. Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys. Understands and ensures compliance with manufacturer warranty and policy procedures. Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. Monitors technicians' daily productivity reports and corresponding payroll records. Initials all repair orders before submitting to warranty department, monitoring for sales and hours relative to expectations. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Handles customer complaints immediately and according to dealership's guideline. SKILLS & EXPERIENCE Four to ten years related experience and/or training; or equivalent combination of education and experience. Experience in the auto industry preferred but not required. Proven leadership ability to mentor and train others. Experience and desire to work with technology to drive an exceptional customer experience. Excellent communication, organization, and follow-up skills. Ability to set and achieve targeted goals. Ability to multi-task, prioritize, and manage time effective. Valid driver's license. WHAT FOX MOTORS OFFERS Paid Vacation, PTO, and Holidays Medical, Dental and Vision 401(k) with Employer Match Flex Spending Group Life Insurance (Company Paid) Short-Term and Long-Term Disability Supplemental Life Insurance Accident Insurance Employee Assistance Programs Employee Discounts Wellbeing Program Growth and Development Opportunities As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today!

Team Leader (OT, PT) Job Title: Outpatient Therapy Team Leader (Physical Therapist or Occupational Therapist) Department: Outpatient Therapy Services, MFB @ Covenant FLSA Class: Salaried/Exempt Reporting Relationship: Department Manager Compensation: Starts at $85,654.00/annually, based on years of experience Benefits: We offer a complete benefits package including: Opportunities for annual merit increases Medical, Dental, Vision PTO, Holiday Pay, Sick Pay (Extended-Illness Insurance) PSLF Eligible Tuition Reimbursement Professional Development Opportunities Retirement Savings Plan (403b) and so much more! Mary Free Bed Summary We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care Mission Statement Restoring hope and freedom through rehabilitation. Employment Value Proposition At Mary Free Bed, we take pride in our values-based culture: · Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees. · Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. · Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. · Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community. · A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride. Age Specific Responsibility Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in assigned department. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to age-specific needs and to provide the care needed as described in the department's policies and procedures. Summary Responsible for quality of patient care in all areas of assigned responsibility. Achieves and maintains an effective and harmonious multidisciplinary team of professionals through leadership, supervision, and daily management of a specific program. Essential Job Responsibilities: Clinical: Provides patient care. o Evaluates patient condition. o Establishes treatment objectives, written treatment plan, and administers treatment for each patient according to the stated objectives. Delegates responsibilities to physical therapist assistants and rehabilitation technicians as appropriate. o Re-evaluates patient's status and effects of treatment. Revises treatment plan as necessary. o Evaluates patient's need for medical equipment and orders the appropriate equipment as necessary. Evaluates equipment upon delivery and instructs patient, patient's family, and health care workers on its use. o Participates in planning for patient discharge by considering patient, family, community support/services, and environmental limitations. Documents patient's status and progress through initial evaluation, progress notes, and discharge summary according to established time standards. Communicates with others to integrate physical therapy treatment in optimizing total patient care. o Participates in conferences/discussions and exchange of written records with other interdisciplinary team members to integrate physical therapy treatment plan. o Instructs the patient and the family in physical therapy procedures as part of the home program. Provides written instructions as necessary. o Instructs the visiting public, medical students, physicians, and other professionals in the methods of and objectives in area of expertise. Attends various meetings and in-services as designated. Functions as a patient advocate and maintains patient confidentiality. Educational Responsibilities: o Provides education/training of physical therapists and/or other staff in the form of in-services two times per year. o Participates in program development and/or research activities as requested. o Serves as a resource person for patient care in areas of recognized clinical expertise. o Serves as a Clinical Instructor for physical therapy students. Supervises, teaches, and evaluates skills of students. Communicates with participating universities regarding skill levels of students. Essential Job Responsibilities: Managerial Staff will provide patient care, treatment, and services within the scope of their license, certification or registration and as required by law and regulation. Determines staff assignments Monitors and managers staff time (hours, TTO, etc.) to meet productivity. o Arranges schedules to ensure appropriate coverage. o Prioritizes and grants requests for TTO. o Ensures appropriate staff rotation. o Participates with interviewing and selection of candidates for open positions. Ensures all staff changes and paperwork is completed daily. Participates with development and implementation of marketing plan for their department in cooperation with manager and the Director of Outpatient Therapy Services and the MFB marketing department. This may involve direct marketing to physicians as well as directing and oversight of staff involvement in direct marketing activities. Attends leadership meetings as required. Accountable to the MFB service standards. Facilitates the annual employee review process. o Initiates the review process. o Participates in/understands outcomes of actual review meetings. o Performs employee competency assessments. Participates in budget process. o Manages site expenses to keep within budget. o Participates in the budget preparation with department manager. Understands and follows appropriate lines of communication authority. Handles communication to/from VP and Director Outpatient Therapy Services, site administrators, and physicians. Patient Care - Assures that appropriate standards of care are met for patients in areas of assigned responsibility, in accordance with hospital goals, policies, and procedures. This includes clinical standards of care, monitoring and mentoring of staff, and compliance with accreditation agencies. Responsible for acquiring / maintaining appropriate equipment and supplies to meet patient need. Clinical Knowledge - Maintains knowledge of current trends and developments in the field of rehabilitation. Maintains external contacts and peer relationships with colleagues outside of Mary Free Bed. Staff Development and Mentoring - Responsible for the orientation and education of new staff as well as ongoing staff development and mentoring of existing staff. Encourages staff development through formal and informal learning opportunities and using competency-based education systems. Leadership Must-Haves will be followed for patient and staff interactions: We'll embrace all people by: o Treating everyone with dignity and respect. o Opening more doors to opportunity for others to succeed. o Growing talent and people. o Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status. o Taking action against discrimination. o Honoring our differences and how we collaborate. o Educating staff, patients and the communities we care for. o Restoring hope and freedom, together. o Rounding o Thank You Notes o Employee Selection/Peer Interviewing o Key Words at Key Times o AIDET + Promise o Standards of Behavior Customer Service Responsibilities Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. Responsibilities in Quality Improvement Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. Essential Job Qualifications · Equivalent degrees are accepted provided they are granted from an accredited school. · Current professional license with the State of Michigan in the area of practice is required (PT or OT). · Minimum 2 years work experience in a hospital or relevant clinical rehabilitation setting. · Possesses and demonstrates expertise in a specific diagnostic area of physical therapy. · Possesses and maintains CPR certification to meet department/program protocol. · The physical ability to lift, position, and transport patients with physical impairments. · Demonstrates ability to supervise students. Preferred Job Qualifications · Experience with government reimbursement systems and other regulatory bodies related to service line. Physical Requirements for Essential Job Qualification Levels: · None (No specific requirements) · Occasionally (Less than 1/3) · Frequently (1/3 to 2/3) · Majority (More than 2/3) Remain in a stationary position: Frequently Traverse or move around work location: Frequently Use keyboard: None Operate or use department specific equipment: None Ascend/Descend equipment or ladder: None Position self to accomplish the Essential Functions of the role: None Receive and communicate information and ideas for understanding: None Transport, position, and/or exert force: Up to 10 pounds: _____ Up to 25 pounds: _____ Up to 50 pounds: _____ Up to 75 pounds: _____ More than 100 pounds: Occasionally Other weight: Up to___ pounds _____ Other: The ability to frequently sit, stand, walk, bend, kneel, twist, crawl, grasp, reach, and occasionally climb. The ability to hear, speak, write, and see (correctable vision). Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at ***************************. Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.

Job Description Join Our Team as a Full-Time Member Contact Specialist (Call Center) Schedule: 40 hours/week (Monday through Saturday) Are you energized by helping people, building relationships over the phone, and delivering service that goes above and beyond? Do you thrive in a supportive, community-focused environment where every interaction matters? If you're ready to give it all you've got, every day and everywhere , then Jolt Credit Union wants to meet you! Why Join Jolt? At Jolt Credit Union, we're more than just a financial institution - we're a movement. We believe in giving back to our community, building meaningful relationships with our members, and supporting each other as teammates. When you join our team, you're part of something bigger. What We Offer You 4 Competitive Medical Plan Options Dental and Vision Insurance 401(k) with Employer Match Flexible Spending Account(s) Employee Assistance Program Employee Wellness Program with Quarterly Bonus Incentives Training, Growth Opportunities, and a Supportive Team Culture Paid Time Off About the Role As a Member Contact Specialist, you'll be the voice of Jolt for our members - greeting them over the phone, helping them navigate financial transactions, and recommending products that improve their financial well-being. Your schedule will be Monday - Friday, including some Saturdays from 9am-12pm. This role is perfect for someone who loves connecting with people and delivering top-notch service in a fast-paced environment. Key Responsibilities Provide exceptional member service, cross sell & recommend credit union services to members on a daily basis, primarily over the telephone Ability to analyze member problems/complaints and find beneficial solutions in a timely manner Provide deposit, loan rate, and service information as well as information on new and ongoing promotions Process share withdrawal and fund transfer requests Provide account information: balances check clearings, deposit postings and statement information Record research requests. Deliver to appropriate personnel for forms distribution Provide membership information: field of membership qualification and new account initiation Process payment or deposit corrections when necessary Explain credit union policies and procedures, including wire transfers, stop payments, address changes, loan applications, and direct deposit requests Process stop payments, address changes and loan applications Responsible to uphold the principle of privileged communication Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions What You Bring to the Team Customer service expertise (2+ years preferred, especially in banking, credit union, teller, or lending). Excellent communication & problem-solving skills. Confidence with computers and Microsoft Office. Ability to stay organized, multitask, and adapt in a fast-paced environment. A passion for helping others and selling solutions that benefit them Incentives & Growth We believe great service deserves to be rewarded. You'll have opportunities to earn referral-based incentives, and we support your growth every step of the way through continuous, in-house education and opportunities to level up in your role with increased pay. Note: Telephone conversations between Member Contact Specialists and members may, on occasion, be monitored or recorded for the purposes of training, coaching, and feedback and quality assurance on an unannounced basis. Job Posted by ApplicantPro

Under the direction of the Chief Human Resources Officer, the position oversees the employment processes, develops operating procedures and provides staff supervision and training. Responsibilities include ensuring employment process are in compliance with both external and internal requirements, provide direct support to both internal and external customers. Position Type: Staff Required Education: Bachelor's degree in Human Resources, Management or Business Administration. Required Work Experience: At least five years of recent leadership experience in the employment area with a large employer. At least three years of demonstrated experience in supervising multiple staff (4 or more) in the human resources area. Demonstrated experience with a multi-faceted employee management system. Knowledge of policies, procedures, laws, and regulations related to employment. Required Licenses and Certifications: Physical Demands: * Office Environment * Moving * Reaching * Sitting * Twisting * Repetitive movement Additional Education/Experiences to be Considered: Experience with Banner Work experience in a higher ed capacity Experience working with multiple unions Multi State employer experience Essential Duties/Responsibilities: Develop, implement and evaluate employment processes and procedures. Ensure processes and procedures align with the university mission, goals and strategic plan. Lead the employment process ensuring we are relevant and responsive to the needs of the university. Ensure a strong customer service model that ensures that HR meets the needs of the students, faculty and staff. Ensure compliance with governmental laws and regulations. Coordinate the collection, compilation and maintenance of information necessary to carry out applicable human resources functions. Prepare periodic reports as necessary or requested. Provide hiring process support to search committees. Oversee the hiring process including position description creation and maintenance, hiring approval process, and posting and recruitment activities. Manage new hire activities, including offer letters, new employee paperwork and onboarding. Oversee the personnel action form (PAF) process to ensure compliance with university policy & procedures, bargaining unit contracts and other items as appropriate. Oversee the applicant management system. Ensure the system is functioning properly, is updated as needed and that the information in the system is accurate. Oversee the applicant management system to ensure postings are closed properly and in a timely fashion Oversee the employee performance management process. Oversee the unemployment process to ensure we are responsive and meet requirements of both the university and legal requirements. Work with the CHRO to assure compliance with various laws, such as wage and hour, immigration and FLSA. Lead the Ferris Faculty Association Supplemental Market Adjustment process. Work with other HR staff to ensure completion of various University reports including but limited to IPEDS, HEADS and CUPA-HR. Lead the hiring and training process and supervision for the HR employment team employees. Serve as back-up to Banner HR related tasks associated with data security. Oversee the annual service awards and employee recognition program. Work with the HR data analyst to ensure HR data is accurate and relevant. Work with the Manager of Benefits to ensure information is processed from the employment area for onboarding and exiting, accurately and timely. Lead the HR process for annual salary increases, step changes or other employee transactions. Serve as back-up when the CHRO is not available. Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically. Support, promote, and develop university student enrollment and retention initiatives. Perform any other duties assigned within the position classification area. Marginal Duties/Responsibilities: Skills and Abilities: Excellent interpersonal, oral and written communication skills. Ability to organize and coordinate a number of complex projects at the same time. Must be very organized and detail oriented. Must be able to work under stress and meet established deadlines. Ability to proficiently use Microsoft Office products. Demonstrated successful experience working directly with people from diverse backgrounds, including cultural, educational, socioeconomic and life experiences. Required Documents: * Cover Letter * Resume * Unofficial Transcript 1 Optional Documents: Special Instructions to Applicants: Initial Application Review Date: January 5, 2026 Open Until Position is Filled?: Yes Posting Close Date: EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community atferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit:Ferris Non-Discrimination Statement. Click here to learn more about working at FSU and KCAD.

Job Description Fox Motors has a Service Manager opening in Reed City, MI at Fox Reed City. You would contribute to our overall vision, "Working together moving people throughout life," by leading a successful team that creates and upholds our Fox Motors culture of focusing on our employees, customers, and community. KEY RESPONSIBILITIES The Service Manager is a leader that ensures an efficient and profitable service department. As the Service Manager, you are responsible for productive staffing levels, customer retention, cost controls, achievement of department goals and objectives. Fox Motors is looking for a Service Manager that has a working knowledge of the automotive industry, is a proven leader, and is customer focused. If you are ready to put your career in gear, Apply Now! Key responsibilities include the following. Others may be assigned. Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Maintains reporting systems required by general management and the factory. Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys. Understands and ensures compliance with manufacturer warranty and policy procedures. Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. Monitors technicians' daily productivity reports and corresponding payroll records. Initials all repair orders before submitting to warranty department, monitoring for sales and hours relative to expectations. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Handles customer complaints immediately and according to dealership's guideline. SKILLS & EXPERIENCE Four to ten years related experience and/or training; or equivalent combination of education and experience. Experience in the auto industry preferred but not required. Proven leadership ability to mentor and train others. Experience and desire to work with technology to drive an exceptional customer experience. Excellent communication, organization, and follow-up skills. Ability to set and achieve targeted goals. Ability to multi-task, prioritize, and manage time effective. Valid driver's license. WHAT FOX MOTORS OFFERS Paid Vacation, PTO, and Holidays Medical, Dental and Vision 401(k) with Employer Match Flex Spending Group Life Insurance (Company Paid) Short-Term and Long-Term Disability Supplemental Life Insurance Accident Insurance Employee Assistance Programs Employee Discounts Wellbeing Program Growth and Development Opportunities As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today!

Team Leader (OT, PT) Job Title: Outpatient Therapy Team Leader Department: Outpatient Therapy Services, MFB @ Covenant FLSA Class: Salaried/Exempt Reporting Relationship: Department Manager Compensation: Starts at $85,654.00/annually, based on years of experience Benefits: We offer a complete benefits package including: Opportunities for annual merit increases Medical, Dental, Vision PTO, Holiday Pay, Sick Pay (Extended-Illness Insurance) PSLF Eligible Tuition Reimbursement Professional Development Opportunities Retirement Savings Plan (403b) and so much more! Mary Free Bed Summary We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care Mission Statement Restoring hope and freedom through rehabilitation. Employment Value Proposition At Mary Free Bed, we take pride in our values-based culture: · Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees. · Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. · Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. · Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community. · A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride. Age Specific Responsibility Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in assigned department. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to age-specific needs and to provide the care needed as described in the department's policies and procedures. Summary Responsible for quality of patient care in all areas of assigned responsibility. Achieves and maintains an effective and harmonious multidisciplinary team of professionals through leadership, supervision, and daily management of a specific program. Essential Job Responsibilities: Clinical · Provides patient care. o Evaluates patient condition. o Establishes treatment objectives, written treatment plan, and administers treatment for each patient according to the stated objectives. Delegates responsibilities to physical therapist assistants and rehabilitation technicians as appropriate. o Re-evaluates patient's status and effects of treatment. Revises treatment plan as necessary. o Evaluates patient's need for medical equipment and orders the appropriate equipment as necessary. Evaluates equipment upon delivery and instructs patient, patient's family, and health care workers on its use. o Participates in planning for patient discharge by considering patient, family, community support/services, and environmental limitations. · Documents patient's status and progress through initial evaluation, progress notes, and discharge summary according to established time standards. · Communicates with others to integrate physical therapy treatment in optimizing total patient care. o Participates in conferences/discussions and exchange of written records with other interdisciplinary team members to integrate physical therapy treatment plan. o Instructs the patient and the family in physical therapy procedures as part of the home program. Provides written instructions as necessary. o Instructs the visiting public, medical students, physicians, and other professionals in the methods of and objectives in area of expertise. · Attends various meetings and in-services as designated. · Functions as a patient advocate and maintains patient confidentiality. · Educational Responsibilities: o Provides education/training of physical therapists and/or other staff in the form of in-services two times per year. o Participates in program development and/or research activities as requested. o Serves as a resource person for patient care in areas of recognized clinical expertise. o Serves as a Clinical Instructor for physical therapy students. Supervises, teaches, and evaluates skills of students. Communicates with participating universities regarding skill levels of students. Essential Job Responsibilities: Managerial · Staff will provide patient care, treatment, and services within the scope of their license, certification or registration and as required by law and regulation. · Determines staff assignments · Monitors and managers staff time (hours, TTO, etc.) to meet productivity. o Arranges schedules to ensure appropriate coverage. o Prioritizes and grants requests for TTO. o Ensures appropriate staff rotation. o Participates with interviewing and selection of candidates for open positions. · Ensures all staff changes and paperwork is completed daily. · Participates with development and implementation of marketing plan for their department in cooperation with manager and the Director of Outpatient Therapy Services and the MFB marketing department. This may involve direct marketing to physicians as well as directing and oversight of staff involvement in direct marketing activities. · Attends leadership meetings as required. · Accountable to the MFB service standards. · Facilitates the annual employee review process. o Initiates the review process. o Participates in/understands outcomes of actual review meetings. o Performs employee competency assessments. · Participates in budget process. o Manages site expenses to keep within budget. o Participates in the budget preparation with department manager. · Understands and follows appropriate lines of communication authority. · Handles communication to/from VP and Director Outpatient Therapy Services, site administrators, and physicians. · Patient Care - Assures that appropriate standards of care are met for patients in areas of assigned responsibility, in accordance with hospital goals, policies, and procedures. This includes clinical standards of care, monitoring and mentoring of staff, and compliance with accreditation agencies. Responsible for acquiring / maintaining appropriate equipment and supplies to meet patient need. · Clinical Knowledge - Maintains knowledge of current trends and developments in the field of rehabilitation. Maintains external contacts and peer relationships with colleagues outside of Mary Free Bed. · Staff Development and Mentoring - Responsible for the orientation and education of new staff as well as ongoing staff development and mentoring of existing staff. Encourages staff development through formal and informal learning opportunities and using competency-based education systems. · Leadership Must-Haves will be followed for patient and staff interactions: · We'll embrace all people by: o Treating everyone with dignity and respect. o Opening more doors to opportunity for others to succeed. o Growing talent and people. o Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status. o Taking action against discrimination. o Honoring our differences and how we collaborate. o Educating staff, patients and the communities we care for. o Restoring hope and freedom, together. o Rounding o Thank You Notes o Employee Selection/Peer Interviewing o Key Words at Key Times o AIDET + Promise o Standards of Behavior Customer Service Responsibilities Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. Responsibilities in Quality Improvement Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. Essential Job Qualifications · Equivalent degrees are accepted provided they are granted from an accredited school. · Current professional license with the State of Michigan in the area of practice is required (PT or OT). · Minimum 2 years work experience in a hospital or relevant clinical rehabilitation setting. · Possesses and demonstrates expertise in a specific diagnostic area of physical therapy. · Possesses and maintains CPR certification to meet department/program protocol. · The physical ability to lift, position, and transport patients with physical impairments. · Demonstrates ability to supervise students. Preferred Job Qualifications · Experience with government reimbursement systems and other regulatory bodies related to service line. Physical Requirements for Essential Job Qualification Levels: · None (No specific requirements) · Occasionally (Less than 1/3) · Frequently (1/3 to 2/3) · Majority (More than 2/3) Remain in a stationary position: Frequently Traverse or move around work location: Frequently Use keyboard: None Operate or use department specific equipment: None Ascend/Descend equipment or ladder: None Position self to accomplish the Essential Functions of the role: None Receive and communicate information and ideas for understanding: None Transport, position, and/or exert force: Up to 10 pounds: _____ Up to 25 pounds: _____ Up to 50 pounds: _____ Up to 75 pounds: _____ More than 100 pounds: Occasionally Other weight: Up to___ pounds _____ Other: The ability to frequently sit, stand, walk, bend, kneel, twist, crawl, grasp, reach, and occasionally climb. The ability to hear, speak, write, and see (correctable vision). Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at ***************************. Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.