Customer service supervisor jobs in Wooster, OH

Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe. Position Summary: Supervise, train and support all customer service representatives. This position is 100% on-site in Brecksville, OH. Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned. * Manage and train customer service reps. * Obtain extensive knowledge of AMT's product line and company policies. * Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc. * Troubleshoot/problem solve with customers via phone and email. * Obtain feedback from customers regarding product and service performance. * Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers. * Perform annual performance reviews of all CS reps. * Collaborate with other departments to resolve complex issues and improve processes. * Must be a team player with excellent communication skills. * Handle daily invoicing. * Conduct regular team meetings to share updates, provide coaching, and reinforce service goals. * Run ERP system reports and work closely with the finance department for credits and setting up new accounts. * Handle escalated customer issues with professionalism and resolution-focused communication. * Maintain and update accounts in the ERP system. * Prepare and present reports on team performance, customer satisfaction, and service trends. * Monitor performance metrics, call quality and response times to ensure service excellence. * Foster a positive and customer-centric culture within the team. * Supervise, train, and mentor a team of customer service representatives. * Other duties as assigned. Supervisory Responsibilities: Supervise, train and support all customer service representatives. Requirements Minimum Qualifications: * Associate's degree or higher (required). Bachelor's degree in Business Administration, Communications, or a related field (preferred). * Minimum of 3 - 5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role. * Strong interpersonal and communication skills, both verbal and written. * Proven ability to coach, motivate, and lead a team. * Excellent problem-solving and conflict resolution abilities. * Proficiency in customer service software, CRM systems, and Microsoft Office Suite: Outlook, Excel, PowerPoint and Word. * Ability to analyze data, prepare reports, prepare schedules, and make recommendations to improve service. * Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. * Microsoft Dynamics is a plus but not required. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons. * Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems. * Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk. Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Equipment Used: Telephones, computer, other office equipment as needed. Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check. AMT is an Equal Opportunity/Affirmative Action Employer. Benefits: * Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service. * Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others. * 401k: AMT matches 100% of your contribution, up to 3% of your salary. * Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one Other Exciting Perks! * Family-oriented, Positive Working Environment * Discretionary Yearly Raises * On-site Vending & Gym * Annual Employee Appreciation Picnic * Tuition Reimbursement * Employee Referral Bonus Program * Employee Assistance Program

Job DescriptionBenefits: Bonus based on performance Company parties Competitive salary Opportunity for advancement Training & development Benefits: Performance-based bonuses Competitive Salary Ongoing training and career development Fast-track promotion opportunities We believe that with the right guidance and support, anyone can thrive. Thats why we provide hands-on training and mentorship from day one to help you build a strong foundation. Whether you're just getting started or looking to grow into a leadership role, there's plenty of room for advancement in our rapidly growing company. Who We Are: At Triple Threat Consulting , weve proudly served the Akron, Ohio area for the past three years, providing top-tier customer consulting solutions to a wide range of clients. As a rising name in marketing, communications, and client engagement, were driven by innovation, professionalism, and real results. Our mission is simple: create strong, lasting connections between brands and their customers. Were expanding and on the lookout for motivated, outgoing individuals to join our dynamic team. What Youll Be Doing: As a Customer Consultant, youll represent both our company and our clients while providing outstanding customer experiences. This role is ideal for someone who enjoys working with people, problem-solving, and making a positive impact. Your Responsibilities: Deliver exceptional customer service and support Communicate directly with customers Work collaboratively with your team to meet performance goals Share insights and feedback with management Maintain a positive and professional attitude in all interactions What Were Looking For: Must be 18 years or older Strong interpersonal and communication skills Eagerness to learn and take on new challenges A positive mindset and ability to work both independently and as part of a team High school diploma or equivalent No experience necessary we provide full training Why Join Triple Threat Consulting? Comprehensive training and mentorship Clear growth path with leadership opportunities Competitive pay and incentive structure Team-oriented culture with travel and networking opportunities If you're ready to start a rewarding career with a supportive and fast-paced team, we want to hear from you! After applying, be sure to keep an eye on your phone our HR team may reach out via call or text to schedule your interview.

Do you enjoy collaborating cross-functionally to deliver on common goals? Do you enjoy working towards resolving complex issues? About our team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. About the role In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients. Responsibilities: · Customizing and implementing appropriate applications and solutions for external clients · Analyzing client needs and participating in the design of business process requirements · Translating business requirements into off-the-shelf and customization specifications · Testing, documenting, and training client personnel on functional and business applications software · Guiding others in resolving complex issues in specialized area based on existing solutions and procedures Requirements: · Be able to anticipate potential objections and influences others to adopt a different point of view · Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services · Be able to work on your own with guidance in only the most complex situations · Have the ability to train and mentor junior staff · Be an expert of own discipline for clients · Be able to solve complex problems; takes a broad perspective to identify innovative solutions Work in a way that works for you Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. About the business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900. U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

- Responsible for oversight of customer service activities including response to customer inquiries, quotations and order entry. - Audit order entry process to ensure that customer requirements are being met quickly, accurately and completely. - Use ACE techniques to monitor performance and implement process improvements - Lead team of Customer Service representatives to provide exemplary customer service to both internal and external customers. - Identify training needs and provide support to improve skills within the department. - Promote customer-focused activity throughout the organization. - Work closely with customers, outside sales and various other departments to meet customer requirements - Work environment to include a blend of tactical and strategic decisions in a fast-paced setting with frequently changing priorities. Qualifications Do you have a Bachelor's Degree? Do you have a minimum of 3 years of supervisory experience? Knowledge of SAP ERP system? Previous customer service experience, outside sales experience, familiarity with ACE tools? Additional InformationAll your information will be kept confidential according to EEO guidelines. Direct Staffing Inc

JobID: 3018885 Category: JobSchedule: Full time JobShift: : ADT is currently seeking a bright and assertive Tech Engineer Team Managers in your area. As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical workforce whose core responsibilities include: * Conducting in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT's robust Security & Smart Home portfolio that best meet customer needs . * Providing ADT's customers with a world-class onboarding & installation experience which entails performing a quality installation-including device set up and configuration, customer education & training of their system and setting up tailored smart home routines / automations * Driving ADT growth-self-generate customer sales & install appointments via customer referrals and prospecting activities. Tech engineers are expected to spend ~10% of their time on these types of activities. As an ADT Tech Engineer Team Manager, you are expected to take a 'hands-on' approach to driving your team's performance across key sales & operational KPIs. Additionally, you are expected to nurture a high performing team & culture by executing effective programs to train & upskill existing TEs and hire, onboard and retain new hires. Working at ADT means working as part of a team; you'll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To continue to drive World Class Customer Experience, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. Responsibilities: * Responsible for planning, implementing, and managing the activities of the High-Volume Tech Engineer (TE) Design Specialists work force for a designated geographic footprint. * Train, Mentor, develop, motivate, and coach Tech Engineer to generate leads, upsell equipment, conduct consultative customer experience and install smart home products that best fit the customer's needs. * Curate relationships between new customers and the ADT brand and product portfolio. Takes ownership in understanding and communicating ADT and the Smart Home solutions. * Participate in recruiting activities to select and hire new Tech Engineers, as required. * Formulates a sound business plan to provide cost efficient service for targeted growth in accordance with established plan and market share targets. * Regularly conduct team huddles and staff meetings with the purpose of communicating & coaching TEs on current policies and procedures, techniques, new products and services, new promotions and area advertising (in partnership with local sales leadership) and reviewing individual and team metrics * Conduct regular coaching and formal performance management conversations with Tech Engineers * Establish and maintain a high level of quality and timely job completions to customers for maximum retention. * Model and champion ADT values. Creates a safe environment for the discussion and resolution of values-related issues and concerns. Experience: * 3 to 5 years of people leadership experience; with direct experience managing customer-facing team members in a fast-paced, high-volume sales environment * Proven track record of successfully building and developing high performing & customer-centric teams Skills: * Possess excellent interpersonal & communications skills-with firsthand experience with consultative selling / educating customers on products and services * Highly analytical and strong conceptual problem solver * Driven and highly entrepreneurial-able to successfully manage diverse team & achieve budgeted targets with minimal oversight Education: * Associate degree or equivalent related experience Pay and Benefits Disclosure This role offers: * Base Salary: $50,333 a year * Earning potential: Based on performance, including salary and commission, this role targets an earning potential of $125,000. There is a monthly auto allowance, up to $4,200 annually. Benefits: * Medical, dental, and vision coverage * 401(k) with company match * Tuition reimbursement * Short- and long-term disability, life insurance, and well-being benefits * Paid time off ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.

About Us At Sphirea Plus, we are committed to delivering innovative solutions that elevate brand performance and drive measurable success. Based in Cleveland, OH, our team combines creative strategy, data-driven insights, and a deep understanding of market dynamics to support businesses in reaching their full potential. We believe in excellence, growth, and fostering a collaborative environment where ideas turn into impact. Job Description Sphirea Plus is seeking a dedicated and detail-oriented Customer Support Assistant to join our growing team. The successful candidate will be responsible for providing outstanding customer service, resolving client inquiries, and ensuring a smooth and efficient communication process. This role is ideal for individuals who are proactive, organized, and passionate about delivering exceptional support. Responsibilities Respond promptly and professionally to customer inquiries via phone and email Maintain accurate records of customer interactions and transactions Resolve product or service issues by clarifying complaints, determining the cause, and finding effective solutions Provide information about products, services, and policies Collaborate with other departments to address client needs efficiently Assist in administrative tasks as needed to support the team Follow communication procedures and guidelines to ensure quality and consistency Qualifications Qualifications High school diploma or equivalent (Associate's or Bachelor's degree preferred) Minimum of 1 year of customer service or administrative experience Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Proficient with Microsoft Office Suite and customer management software Ability to multitask, prioritize, and manage time effectively Professional demeanor with a strong work ethic Additional Information Benefits Competitive salary: $50,000 - $60,000 annually Growth opportunities within a supportive team environment Ongoing training and professional development Paid time off and holidays Health and wellness support Dynamic and collaborative work culture

Acumen Solutions drives excellence - not only in our performance, but also in the results we deliver for our clients. We are a global cloud consultancy that combines the insight of our strategists, the vision of our innovators, and the ingenuity of our engineers to achieve this extraordinary impact. The Fortune 500 trust us to build solutions focused on growing revenue and profits by amplifying competitive advantage and strengthening customer relationships. Our groundbreaking solutions in the public sector streamline operations and improve productivity. We apply this same focus on excellence to our unparalleled social responsibility program, generating sustainable impact across our local communities. Engage with us at *********************** or on Twitter @AcumenSolutions. Job Description Acumen Solutions seeks a Development Team People Manager to join our Cleveland, OH office. If you are a dynamic technical leader and want to be a part of the exciting growth in our Cleveland Technology Center, Acumen Solutions is interested in you. In return, we offer you the opportunity to become skilled at delivering leading-edge technology solutions and gain a depth and breadth of experience that can accelerate your career as we grow our business in Cleveland. In addition to being extremely proficient with development, you don't mind spending half of your time doing other things like architecture and solution design, troubleshooting other people's issues, project management, mentoring and managing junior resources, and occasionally firefighting. You like the idea of working with cloud solutions or at least you aren't opposed to it. You want to be hands-on with code but only for half of your time. You like getting in early on designs; you don't need everything presented to you in bite-sized pieces, but you can use, and produce, specific interface descriptions as a basis for discussion. It matters what your code looks like. (It matters to us, and we want it to matter to you.) You like it when people look over your shoulder as a means of learning, and you're prepared to give other people feedback on what they're doing as well. You need to be a good writer, speaker, and listener - you'll have to explain and justify your designs, and be able to run with other people's ideas and give feedback to them. You should know by experience that whatever you don't understand you can learn quickly. Specific Duties Build relationships with team members and direct reports, while cultivating a culture of collaboration, innovation, and fun. Maintain effective communication channels within our office and with consultants throughout the broader organization. Provide technical oversight and architectural support to junior development team members. Firefight from the trenches when additional resources are unexpectedly needed while maintaining a positive attitude and capturing the lessons to be learned/opportunities for improvement. Handle complexity, ambiguity, and shifting priorities with ease. Display a willingness to play the role needed for project success. Advocate for and maintain an interest in the technologies we work with while understanding they may not be the most challenging or complex. Desired Skills & Experience 5+ years' experience with a modern language such as Java, C#, etc. Broad knowledge of web application development General knowledge of cloud computing Experience leading development teams Comfortable interfacing between a development team and your client, balancing the needs of the client with the capacity of a team Experience that helps you tell simple trade-offs from hard problems Ability to think strategically and tactically to solve problems in a fast-paced and often changing environment. Proactive attitude with a focus on leading by example in a matrixed environment Excellent communication skills Desire to be a part of a new, young, and growing office in which you will have the opportunity to both impact the direction and share in the growing pains. Bachelor's degree or higher Nice to haves include: management experience, experience with Salesforce.com, Salesforce.com certifications Qualifications 5+ years' experience with a modern language such as Java, C#, etc. Broad knowledge of web application development General knowledge of cloud computing Experience leading development teams Comfortable interfacing between a development team and your client, balancing the needs of the client with the capacity of a team Experience that helps you tell simple trade-offs from hard problems Ability to think strategically and tactically to solve problems in a fast-paced and often changing environment. Proactive attitude with a focus on leading by example in a matrixed environment Excellent communication skills Desire to be a part of a new, young, and growing office in which you will have the opportunity to both impact the direction and share in the growing pains. Bachelor's degree or higher Nice to haves include: management experience, experience with Salesforce.com, Salesforce.com certifications Additional Information Benefits Acumen Solutions offers the opportunity for growth and advancement, as well as a competitive base salary, annual performance based incentives, medical benefits & 401k. About Us As a leading management and technology consulting firm, Acumen Solutions offers a range of challenging and rewarding opportunities whether you're just starting out in your career, looking to advance your career, or seeking a senior leadership position. Acumen Solutions employees are ambitious, committed, passionate problem solvers. EOE M/F/V/D VEVRAA Federal Contractor

Your Opportunity as the Associate Lead, Customer Commercialization The Customer Commercialization (CC) Team serves as a critical conduit between Brand Marketing, Brand Commercialization, and the Field Sales Team. In this position, you will own customer business planning to enable category and customer growth and represent customer strategies to key internal constituents. You will translate National Go to Market Strategies (GTMS) into customer specific activation and incorporate SBA targets into customer level quotas and budgets. You will directly support the Grocery East Account teams. Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will: Run Customer & JMS Business Planning * Develop and communicate customer roles and strategies within the Strategic Business Area (SBA) * Coordinate with internal functions to drive the customer planning process * Lead key customer planning activities internally - line reviews, innovation meetings, Joint Business Planning (JBP) and Top-to-Top meetings * Assist customer teams with Customer Strategic Plan build, roll-up and review * Execute against plan and monitor results against objectives (volume, spending, profit) * Tailor business drivers to meet customer key initiatives and growth drivers Identify demand-creating solutions for customer-specific execution with the goal of achieving SBA plans * Validate assumptions against key metrics (ROI, on strategy, etc) * Coordinate with necessary internal functions (Brand Commercialization, Revenue Growth Management, Customer Finance, Demand Planning, Customer Logistics, etc) to support key customer initiatives Develop customer plans, budgets, and profit goals tied to JBP * Own final approval of customer specific plan * Work with Post Event Analytics/Sales Analyst to validate inputs and assumptions * Track progress against customer plan, supporting identification & action planning for risk and opportunity The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: * Bachelor's degree * 3+ years of CPG experience * Customer / sales facing experience * Proficiency in Microsoft Office * Proficiency in Spotfire, CAS or similar platforms * Demonstrated ability to build relationships with cross-functional partners to drive business results * Demonstrated understanding of customer strategies and retail environment Additional skills and experience that we think would make someone successful in this role (not rquired): * Prior experience and demonstrated understanding of an accrual-based trade system * Prior experience in other commercial areas including Sales, Marketing, Category Leadership, etc * Experience/interactions with Grocery retail Learn more about working at Smucker: * Helping our Employees Thrive * Delivering on Our Purpose * Our Continued Commitment to Ensuring a Workplace for All Follow us on LinkedIn #LI-Hybrid

Requirements Education And Experience (E = Essential D = Desired) High school education or equivalent required At least 2 years Front End Retail experience preferred At least 2 years supervisory experience preferred Knowledge, Skills, Abilities Demonstrated ability to plan, organize, direct and control Interpersonal skills Basic computer skills using the windows operating system including internet, printing, and email Basic usage of Microsoft Office Suite including Outlook, Word, and Excel Excellent cash handling skills General knowledge of store products Physical Requirements Bending Standing Communication (Verbal) Carrying 30 lbs. Reading Walking Hearing ( Auditory) Reaching Telephone Usage Lifting 30 lbs. Writing Grasping Operating Equipment Sight or Peripheral Vision Salary Description $17.00 - $18.50/hr.

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

Grow your career with us here at Mustard Seed! At Mustard Seed Market & Cafe, we believe what you put in and on your body matters. That's why everything on our shelves is made with real, natural ingredients, without the artificial additives. We're committed to ingredient transparency so you can make informed choices for yourself and your family. It's all part of our mission since 1981 to support a healthier lifestyle, every step of the way. Job Summary Assists in providing leadership in the Customer Service Department by directing and managing the associates and activities of the Customer Service Department. Ensures excellent customer service to stimulate the growth of the business. Responsibilities include maintaining proper internal controls for all customer financial transactions, managing the Customer Service Desk (refunds, exchanges, product questions, customer complaints, feedback, etc.) and receiving and handling incoming phone calls to the store. Supervisory Responsibilities Customer Service Representatives Cashiers Baggers Responsibilities Promotes team work, coaches, develops and trains department associates; minimizes turnover, promotes efficiency, and controls labor costs. Delegates work assignments effectively. Maintains accurate department records to ensure documentation of activities is available. Receives and manages incoming phone calls to the store. Assists customers with questions about our products, availability and location of them within the store. Receives and forwards customer feedback (comment cards, complaints, suggestions, etc.) to the appropriate department and Store Manager. Manages background music in store to ensure appropriate genre and volume. Ensures front entrance areas and common public areas such as walkways, vestibules, and rest rooms are maintained by appropriate personnel so they are clean, neat, safe and up to OSHA requirements and health code standards are exceeded Ensures sufficient quantity of grocery carts are available for customers; brings in grocery carts from parking lots as necessary. Maintains proper internal controls for all customer financial transactions. Responsible for the balancing and reconciliation of all Cashier tills. Verifies and audits cash controls according to established procedures to identify and prevent cash losses. Works in conjunction with departments on special orders for customers. Works in conjunction with departments in replenishment and merchandising displays in Customer Service check stand area. Notifies Scanning Department of all scanning issues and concerns. Notifies Store Leadership of loss prevention issues in accordance with company policies and legal requirements. Follows established protocol and guidelines for opening and closing cash registers each day. Notifies Supervisor, Store Director and/or Maintenance Associate of any equipment needing repair. Maintains a safe and clean environment to ensure health code and OSHA requirements are met. Analyzes customer and associate feedback to identify areas needing improvement and develops processes and/or procedures to address those issues in conjunction with the Store Director. Performs duties of Customer Service staff as required. Performs other duties as assigned. Working Conditions Works in a non-smoking, normal store environment where there is not physical discomfort due to temperature, dust, noise, etc. Equipment Operated Personal Computer Cash Register Credit Card Terminals Pricing Gun Telephone Adding machine General Office Equipment Safe Requirements Education And Experience (E = Essential D = Desired) High school education or equivalent required At least 2 years Front End Retail experience preferred At least 2 years supervisory experience preferred Knowledge, Skills, Abilities Demonstrated ability to plan, organize, direct and control Interpersonal skills Basic computer skills using the windows operating system including internet, printing, and email Basic usage of Microsoft Office Suite including Outlook, Word, and Excel Excellent cash handling skills General knowledge of store products Physical Requirements Bending Standing Communication (Verbal) Carrying 30 lbs. Reading Walking Hearing ( Auditory) Reaching Telephone Usage Lifting 30 lbs. Writing Grasping Operating Equipment Sight or Peripheral Vision Salary Description $17.00 - $18.50/hr.

Our experts are the only 100% association tag extra perks firm in the world. With a client foundation that includes over 40,000 associations and also associations around the globe, our company've provided services for providing both supplementary and irreversible perks to unwearied family members for over 60 years. Daily activities include Inbound as well as outgoing calling, preparing visits, conducting discussions to members of alliances that seek our advantages, essential computer system knowledge, accomplishing the necessary documentation, quality assurance, and also leadership progression. Credentials: Really good spoken interaction capabilities Possess great consumer relation as well as interaction skill-sets Upbeat & good perspective with fantastic power Interacts effectively along with people and also groups Maintains great client relations Customer Service and/or Customer Sales experience preferred Interacts properly with all amounts of control and also workers Team player Legally authorized to function in the US/Canada/United Kingdom Benefits: Complete Benefits One hundred% distant work Pliable work schedule along with option to operate coming from home Weekly wages and performance-based regular monthly incentives Chance to make a complimentary vacation for you and a visitor to the Bahamas, Cancun, Sin City, and various other thrilling locations for a yearly firm convention

UNIFIED BANK, in Dover, OH , has an immediate opening for the full-time position of Customer Experience Manager . This position reports directly to UNIFIED BANK's Customer Experience & Sales Executive. Responsibilities include, but are not limited to: Leading the Dover Banking Center according to the Bank's culture, The UNIFIED Way. Supervises and develops Banking Center Team Members to provide warm, friendly and efficient customer service. Maintains compliance with Bank and Regulatory policies and procedures. Leads and develops Customer Service Representatives in operational job knowledge, products and services, selling techniques, security and compliance. Coaches, develops and reviews performance, regularly, with all branch Team Members. Generates, processes and closes non-complex consumer loans. Motivates Team Members to build relationships with customers and offer Bank products and services. Monitors progress and works with staff to attain Banking Center achievement objectives. Resolves customer concerns in a professional, tactful manner. Responsible for the Banking Center's vault cash, ordering of currency, balancing and adherence to internal security controls. Monitors all security and compliance issues, ensures accuracy and adheres to all Bank policies. Job Requirements: 2 years of retail banking experience in a Teller, Personal Banker or Customer Service role. Excellent business communication skills, both written and verbal. Ability to lead, develop and motivate branch team to achieve branch objectives. Position requires standing and walking for the majority of the day and the ability to lift approximately 40lbs. Associates Degree OR equivalent related work experience is required. UNIFIED BANK is an Equal Opportunity Employer.

Customer Service Manager - Insurance Group Mount Vernon, OH 43050 (Knox County) We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our client's team. In this role, you will be the primary point of contact for their clients, providing exceptional service and support for their insurance needs. Starting Wage: $18.00/hr Monday - Friday 8:30am - 5:00pm This position is a temp-to-hire Qualifications: Experience: Minimum of [1-2] years of experience in a customer service role, preferably within the insurance or financial services industry. Licensing: Must possess or be willing to obtain a state-specific insurance license within a specified timeframe (to be discussed) of employment. (On-line course training reimbursement available). Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experienced with CRM software or insurance agency management systems. Education: High school diploma or equivalent required; Associate's or Bachelor's degree is a plus. Key Responsibilities, but not limited to: Client Communication: Respond promptly and professionally to client inquiries via phone, email, and in-person regarding policies, coverage, billing, and claims. Documentation and Record-Keeping: Maintain detailed and accurate records of all customer interactions and transactions within the agency's management system (CRM). Billing and Payments: Assist clients with billing inquiries, process payments, and set up payment arrangements. Required Skills: Communication: Excellent verbal and written communication skills. Interpersonal Skills: Strong ability to build rapport with clients, demonstrating empathy, patience, and a positive attitude. Problem-Solving: Proactive approach to identifying issues and developing effective solutions. Attention to Detail: High level of accuracy in data entry and processing policy information is critical. Organizational Skills: Ability to manage multiple tasks, and prioritize effectively. Team Player: Ability to work collaboratively with agents, underwriters, and other team members to ensure a seamless client experience. Please submit a resume with your application, or email your resume to: mountvernon@shannonstaffing.com

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Education and Experience High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred. Certifications, Licenses, and Other Special Requirements Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates. Management/Decision Making Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally. Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions. Physical Demands and Working Conditions Standing Requires interaction with co-workers, residents or vendors Walking Sitting Occasional weekend, evening or night work if needed to ensure shift coverage. Use hands and fingers to handle or feel Reach with hands and arms Possible exposure to communicable diseases and infections Climb or balance Stoop, kneel, crouch, or crawl Talk or hear Exposure to latex Ability to lift: Up to 50 pounds Possible exposure to blood-borne pathogens Possible exposure to various drugs, chemical, infectious, or biological hazards Subject to injury from falls, burns, odors, or cuts from equipment Vision Brookdale is an equal opportunity employer and a drug-free workplace. Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions. Assists Manager with daily supervision of dining services associates. Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion. Adheres to all safety and sanitation standards. Plans daily menu for residents in accordance with company standards and procedures. Assists in ensuring proper staffing coverage for each shift including making changes due to absences. Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff. Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges. Oversees staff in absence of Manager. Provides supervision for special events. In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy. Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Full-time Description Lead. Mentor. Build the Future. At DCOMM, we're connecting communities and powering progress through reliable broadband and communications infrastructure. As we continue to grow, we're looking for a Field Service Supervisor to lead by example - supporting and guiding local technicians, improving field performance, and helping drive our mission of excellence and customer satisfaction. This is a hands-on leadership role for someone who's as comfortable solving technical challenges in the field as they are coaching others toward success. If you're an experienced cable or broadband technician ready to take the next step, this opportunity is for you. Requirements What We're Looking For? 2+ years of experience in the cable or broadband industry Strong technical skills and the ability to lead and motivate others High school diploma (or equivalent) required Valid driver's license and clean driving record Physical ability to work at heights, lift heavy equipment, and work in various weather conditions Strong communication skills, attention to detail, and commitment to safety What You'll Do Lead, train, and mentor field technicians to ensure quality and safety standards are met Troubleshoot and repair service issues with professionalism and minimal supervision Support field operations and office staff to ensure efficient workflow and documentation Communicate clearly with customers, delivering exceptional service and building trust Ensure vehicles, tools, and equipment are maintained and ready for daily operations Help identify and implement process improvements to increase team productivity Promote teamwork, accountability, and a positive culture across the field team Why Join DCOMM? Weekly pay - consistent, reliable income Competitive compensation based on experience Company vehicle provided (with maintenance and fuel) Health insurance & paid time off Flexible scheduling and opportunities for advancement Work with a company that values leadership, innovation, and teamwork DCOMM | Build Skills. Build Connections. Build Your Future. COMMITMENT TO EQUAL OPPORTUNITY DCOMM is an Equal Opportunity Employer. We are committed to fostering an inclusive and equitable workplace where diversity is celebrated. We do not discriminate based on race, color, religion, sex (including pregnancy-related conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Title: Supervisor of Advocacy Services: Domestic Relations Court FLSA Status: Salary / Exempt Job Type: Full Time Compensation: $40,000-$50,000 annually Day Schedule: Monday - Friday Shift Schedule: 8:00am - 4:00pm On-Call Requirements: Yes SUPERVISOR OF ADVOCACY SERVICES About Us: Victim Assistance Program is one of the first victim services agencies in the United States, Victim Assistance Program (VAP) is committed to building upon the foundation established by our founder in 1972. We are continually evolving, advancing, and seeking innovative ways to assist victims of crime and trauma. If you are passionate about using your skills to help create a world where all victims are supported and healed, we invite you to consider joining our team. Position: Supervisor of Advocacy Services- Domestic Relations Court The Supervisor of Advocacy Services: Domestic Relations Court ensures victims receiving crisis and advocacy services, via phone, online, or in person, are provided with superior trauma-informed services from an advocate who is professional, trained, culturally competent, empathetic, compassionate, and resourceful. Key Responsibilities Provide ongoing leadership, training, and coaching to staff, volunteers, and interns Ensure direct reports are fulfilling their job descriptions, assigned tasks and/or projects Engage in all required staff meetings & trainings Assist advocates, volunteers, & interns with physical & psychological needs for themselves and/or clients Empower staff/interns to explore solutions to problems Develop, maintain, and foster relationships with key entities such as the Summit County Clerk of Court staff, Domestic Relations Court staff, Summit County Juvenile Court staff, and Summit County Sheriff Deputies Serve as the primary point of contact for the Victim Assistance Program (VAP) within the Summit County Domestic Relations Court Maintain knowledge of the state's current Safe at Home Program, Marsy's Law, as well as teen dating violence, domestic violence, anti-stalking protection order processes and other resources available to victims Ensure a safe, clean, healthy, and trauma-informed environment in the Children Who Witness Violence Drop-In Center by executing corrective actions in response to safety interventions, maintaining regular oversight of staff working in the room, and providing support to both staff and clients when necessary. Assist with the hiring and termination process of direct reports Assist peers in covering 24/7 on call supervisory responsibilities including debriefing staff/volunteers/interns Represent the agency by leading or assisting with collaborative projects, collaborative programs, meetings, trainings, or presentations upon request Communicate high profile cases & significant issues to supervisor as soon as possible 24/7 Maintain all licenses and certifications held Maintain and advance in NACP when applicable Adhere to MOUs with partnering agencies Respond within 30 minutes upon request to a scene Requirements Victim Assistance Program is committed to equipping our employees with the tools for success. We ask that you bring the following qualifications: A bachelor's degree in a related field (preferred) 1.5 years of social services experience is required Must reside within 25 miles of VAPs Main office Must possess a valid driver's license and reliable vehicle throughout the duration of employment Experience with working effectively and proactively with service providers, local, state, and federal entities The skills to oversee human resource and financial management matters Demonstrate a high level of emotional maturity and resilience in handling sensitive and challenging situations with compassion and professionalism Exhibit strong leadership qualities by taking initiative, engage in problem solving and critical thinking practices Ability to work in harmony with co-workers Communicate clearly, effectively, and timely Benefits Our facilities include an education and training space, a trauma-free room, and a fully equipped staff kitchen. We also offer a generous benefits package including: PTO Medical, Dental, and Vision coverage Pet insurance Employee Assistance Program (EAP) Mileage reimbursement for work-related travel Bereavement 401(k) retirement plan with employer-matching contributions Things to Consider Before Applying At Victim Assistance Program, we want prospective employees to be fully aware of this work's potential physical and psychological impacts. As a Victim Advocate, you may be exposed to distressing sights, sounds, and situations, such as crime scenes, photos of abuse, and recordings of violent incidents. Additionally, some situations may involve potential physical risks from victims or aggressors.

Never worked for a Credit Union before?? No problem…. If you enjoy working with people, want to help others with their financial journey, and want the ability to be yourself while doing it, Buckeye State Credit Union is the place for you! As a Call Center Specialist, you will serve as a valued liaison between members and our credit union enthusiastically supporting the credit union's focus on member service. We at Buckeye promote a caring, enjoyable work environment designed to support you . Who says work can't be fun? What You'll Do Create a world class experience for members Serve membership by providing service and information in a pleasant, professional, and efficient manner via telephone or Interactive Teller Machines Research and resolve routine member questions, problems, and complaints Open new accounts, and service existing accounts. Set up new account profiles, and provide members with all necessary information for membership … and more! What You'll Need High school diploma/GED required At least 1 year of customer service, preferably in banking, call center, or financial institution Strong customer service focus Excellent listening skills Excellent problem-solving skills Excellent verbal and written communication skills The Perks Culture - Awarded as one of Northeast Ohio's top places to work 7 years running in 2019-2025. We offer an inclusive, engaging work experience where you can be unapologetically you. Unapologetically different, on purpose - At Buckeye we pride ourselves on being different and that includes our employees. From our “Smart Casual” dress (yep you can wear jeans), music and movie theater popcorn in the branches, or even decorating your workstation your way, we want you to be you! Environment of Growth - We at Buckeye maintain a commitment to continuous improvement and both challenge and support our employees to increase their knowledge, skills, and capabilities through all phases of their careers. We invest in your success! Benefits & Incentives - you will be eligible for medical, dental, vision, 401k match, Life Insurance, Short Term Disability, profit sharing, and referrals

P/T Psychologist Supervisor - Gallipolis Developmental Center (PN 20041760) (250009GA) Organization: Developmental Disabilities - Central OfficeAgency Contact Name and Information: **************************** Unposting Date: OngoingWork Location: Cambridge Developmental Center 66737 Old 21 Road Cambridge 43725-8987Primary Location: United States of America-OHIO-Franklin County-ColumbusOther Locations: United States of America-OHIO-Guernsey County-Cambridge, United States of America-OHIO-Gallia County-Gallipolis, United States of America-OHIO-Knox County-Mount Vernon, United States of America-OHIO-Franklin County-Columbus, United States of America-OHIO-Clermont County-Batavia Compensation: $47.50 - $67.90 + $9.50 recruitment supplement Schedule: Part-time Work Hours: VariesClassified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Behavioral HealthTechnical Skills: NursingProfessional Skills: Attention to Detail Agency OverviewJoin Our Team!Accepting applications for a Part-Time Psychology Supervisor at Gallipolis Developmental CenterWho Are We?The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support: Inclusion Partnership RespectJob DescriptionThe Division of Residential Resources is responsible for the oversight of Ohio's eight Developmental Centers and the Community Capital Assistance program to help individuals with developmental disabilities have access to affordable and accessible housing in the community. What will you do?The Psychology Supervisor will provide clinical oversight and support to the Gallipolis Developmental Center. This position may be required to provide coverage at the other developmental centers across Ohio as needed. Workdays and hours may vary to meet the needs of individuals residing in the centers. Psychology Supervisors are also expected to be available for after-hours consultation via a facility-provided cell phone.As a Psychology Supervisor at DODD, you will:Supervise Psychology Assistant positions at the facility. Develop and implement psychology services (e.g., testing, diagnosis, counseling, therapies, treatments, policy developments, and data analysis). Chair the Human Rights Committee to ensure restrictive measures are necessary, humane, and appropriate for the individual based on personal history and trauma. Assess individuals experiencing suicidal thoughts and implement safety measures. Maintaining a Milieu Therapy that creates an environment that is supportive, therapeutic, and safe. Ensure adherence to regulatory standards for the health and safety of residents. Train staff on psychology-related topics and provide other educational presentations. Conduct competency evaluations. Provide support to Psych Team with review and completion of admission/annual Ohio ISP assessments/trauma informed preventions and behavior supports. Assist with implementation of Trauma Informed Care strategies as identified through the TIBT process. Attend training to maintain professional license. What's in it for you:At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:Medical CoverageQuality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan. Dental, Vision and Basic Life InsuranceDental, vision and basic life insurance premiums are free after one year of continuous service.Time Away from Work and Work/Life BalancePaid time off, including vacation, personal, and sick leave 11 paid holidays per year Childbirth/Adoption leave Ohio Public Employees Retirement SystemOPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary. Visit the OPERS website for more information.Deferred CompensationThe Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information. Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. To request a reasonable accommodation due to a disability, please contact the ADA Coordinator, Terry Penn, at ************ or by email at ********************************** Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsLicense to practice psychology in Ohio pursuant to Section 4732.09 and 4732.21 of revised code; and 12 mos. exp. as a licensed psychologist; and1 course in employee trg. & development or 3 mos. exp. providing work direction & training or supervision to psychology students, assistants, or psychologists. Job Skills: Behavioral HealthSupplemental InformationHourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, “Background Investigations for Employment,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.The final applicant selected for this position will be required to submit to urinalysis prior to the appointment to test for illegal drug use. An applicant with a positive test result will not be offered employment. No additional materials will be accepted after the closing date; in addition, you must clearly demonstrate how you meet minimum qualifications.Requires travel throughout State of Ohio & may require overnight stay. Must be willing & able to secure a Driver License OR supply your own transportation.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.