Customer service team lead vs customer care advocate

Differences between customer service team lead and customer care advocate duties and responsibilities

Customer service team lead example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Share Medicare eligibility information with insurers and providers to ensure correct billing of claims.
• Handle incoming telephone calls pertaining to Medicare plus insurance medical and pharmaceutical claims, billing, eligibility.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer care advocate example responsibilities.

• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Develop regional sales tools including PowerPoint presentations, brochures and web content to support product sales.
• Put together presentations using PowerPoint.
• Process questionnaires for Medicaid recipients to establish comprehension of complex rules and regulations.
• Verify Medicaid benefits and answer several calls from physicians or their assistants regarding their payments.
• Utilize critical thinking to determine effective operational procedures to fulfill member's concerns while adhering to HIPAA regulations.
Show more