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The differences between customer service team leads and technical team leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer service team lead, becoming a technical team lead takes usually requires 1-2 years. Additionally, a technical team lead has an average salary of $90,219, which is higher than the $36,623 average annual salary of a customer service team lead.
The top three skills for a customer service team lead include HR, inbound calls and product knowledge. The most important skills for a technical team lead are customer service, patients, and java.
| Customer Service Team Lead | Technical Team Lead | |
| Yearly salary | $36,623 | $90,219 |
| Hourly rate | $17.61 | $43.37 |
| Growth rate | -4% | 10% |
| Number of jobs | 249,105 | 254,215 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 52% |
| Average age | 40 | 42 |
| Years of experience | 12 | 2 |
A customer service team lead is responsible for managing a group of customer service agents. They monitor their tasks and productivity and report the team's performance to senior management. A customer service team lead provides coaching opportunities for the agents, identifies their challenges, and creates strategic procedures for them. Customer service team leads also respond to customers' inquiries, resolve high-level complaints immediately, and maintain the highest customer satisfaction to build the company's good reputation, generate revenues, and increase profitability.
The responsibilities of a technical team lead revolve around overseeing the progress and performance of a technical team, ensuring they are functioning efficiently. They mostly delegate tasks, manage schedules, set goals, produce reports and presentations, respond to correspondence, and coordinate with staff, clients, and other department personnel to ensure accuracy and timeliness for all projects. As the leader, it is crucial to implement the policies and regulations of the company, all while leading and encouraging the staff to reach goals.
Customer service team leads and technical team leads have different pay scales, as shown below.
| Customer Service Team Lead | Technical Team Lead | |
| Average salary | $36,623 | $90,219 |
| Salary range | Between $28,000 And $47,000 | Between $66,000 And $122,000 |
| Highest paying City | Baltimore, MD | San Francisco, CA |
| Highest paying state | Rhode Island | California |
| Best paying company | Santander Bank | |
| Best paying industry | Insurance | Automotive |
There are a few differences between a customer service team lead and a technical team lead in terms of educational background:
| Customer Service Team Lead | Technical Team Lead | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between customer service team leads' and technical team leads' demographics:
| Customer Service Team Lead | Technical Team Lead | |
| Average age | 40 | 42 |
| Gender ratio | Male, 35.2% Female, 64.8% | Male, 75.8% Female, 24.2% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 14.5% White, 53.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |