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The differences between customer service technicians and customer care technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service technician and a customer care technician. Additionally, a customer service technician has an average salary of $36,757, which is higher than the $34,986 average annual salary of a customer care technician.
The top three skills for a customer service technician include basic math, math and pathogens. The most important skills for a customer care technician are patients, vital signs, and EKG.
| Customer Service Technician | Customer Care Technician | |
| Yearly salary | $36,757 | $34,986 |
| Hourly rate | $17.67 | $16.82 |
| Growth rate | -4% | -4% |
| Number of jobs | 282,953 | 211,764 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 40% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
The job of a customer care technician depends on the requirements of employers. Part of the technician's responsibilities includes the management of the customers and the maintenance of proper customer relations. Customer care technicians assist customers in addressing their technical problems. The job involves answering phone calls and attending to the needs of the clients. As to the area of employment, the technicians may work in telecommunications where they use office machines or computers.
Customer service technicians and customer care technicians have different pay scales, as shown below.
| Customer Service Technician | Customer Care Technician | |
| Average salary | $36,757 | $34,986 |
| Salary range | Between $27,000 And $49,000 | Between $26,000 And $45,000 |
| Highest paying City | Newark, DE | Burbank, CA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | GAVS Technologies | Cottage Health |
| Best paying industry | Manufacturing | Manufacturing |
There are a few differences between a customer service technician and a customer care technician in terms of educational background:
| Customer Service Technician | Customer Care Technician | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service technicians' and customer care technicians' demographics:
| Customer Service Technician | Customer Care Technician | |
| Average age | 40 | 40 |
| Gender ratio | Male, 58.4% Female, 41.6% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |