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The differences between customer service technicians and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service technician and a customer service advisor. Additionally, a customer service technician has an average salary of $36,757, which is higher than the $32,029 average annual salary of a customer service advisor.
The top three skills for a customer service technician include basic math, math and pathogens. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.
| Customer Service Technician | Customer Service Advisor | |
| Yearly salary | $36,757 | $32,029 |
| Hourly rate | $17.67 | $15.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 282,953 | 235,256 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
Customer service technicians and customer service advisors have different pay scales, as shown below.
| Customer Service Technician | Customer Service Advisor | |
| Average salary | $36,757 | $32,029 |
| Salary range | Between $27,000 And $49,000 | Between $26,000 And $39,000 |
| Highest paying City | Newark, DE | Boston, MA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | GAVS Technologies | Teledyne Technologies Incorporated |
| Best paying industry | Manufacturing | Insurance |
There are a few differences between a customer service technician and a customer service advisor in terms of educational background:
| Customer Service Technician | Customer Service Advisor | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service technicians' and customer service advisors' demographics:
| Customer Service Technician | Customer Service Advisor | |
| Average age | 40 | 40 |
| Gender ratio | Male, 58.4% Female, 41.6% | Male, 51.5% Female, 48.5% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |