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The differences between customer service technicians and customer service advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service technician and a customer service advocate. Additionally, a customer service technician has an average salary of $36,757, which is higher than the $33,000 average annual salary of a customer service advocate.
The top three skills for a customer service technician include basic math, math and pathogens. The most important skills for a customer service advocate are strong customer service, social work, and appointment scheduling.
| Customer Service Technician | Customer Service Advocate | |
| Yearly salary | $36,757 | $33,000 |
| Hourly rate | $17.67 | $15.87 |
| Growth rate | -4% | -4% |
| Number of jobs | 282,953 | 211,969 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 40% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.
Customer service technicians and customer service advocates have different pay scales, as shown below.
| Customer Service Technician | Customer Service Advocate | |
| Average salary | $36,757 | $33,000 |
| Salary range | Between $27,000 And $49,000 | Between $27,000 And $39,000 |
| Highest paying City | Newark, DE | Danvers, MA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | GAVS Technologies | Committee for Public Counsel Services |
| Best paying industry | Manufacturing | Insurance |
There are a few differences between a customer service technician and a customer service advocate in terms of educational background:
| Customer Service Technician | Customer Service Advocate | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service technicians' and customer service advocates' demographics:
| Customer Service Technician | Customer Service Advocate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 58.4% Female, 41.6% | Male, 25.6% Female, 74.4% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |