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The differences between customer service technicians and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service technician and a customer service clerk. Additionally, a customer service technician has an average salary of $36,757, which is higher than the $33,566 average annual salary of a customer service clerk.
The top three skills for a customer service technician include basic math, math and pathogens. The most important skills for a customer service clerk are customer service, basic math, and front end.
| Customer Service Technician | Customer Service Clerk | |
| Yearly salary | $36,757 | $33,566 |
| Hourly rate | $17.67 | $16.14 |
| Growth rate | -4% | -4% |
| Number of jobs | 282,953 | 361,383 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | High School Diploma, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Customer service technicians and customer service clerks have different pay scales, as shown below.
| Customer Service Technician | Customer Service Clerk | |
| Average salary | $36,757 | $33,566 |
| Salary range | Between $27,000 And $49,000 | Between $26,000 And $42,000 |
| Highest paying City | Newark, DE | Anchorage, AK |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | GAVS Technologies | United States Courts |
| Best paying industry | Manufacturing | Retail |
There are a few differences between a customer service technician and a customer service clerk in terms of educational background:
| Customer Service Technician | Customer Service Clerk | |
| Most common degree | Bachelor's Degree, 33% | High School Diploma, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service technicians' and customer service clerks' demographics:
| Customer Service Technician | Customer Service Clerk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 58.4% Female, 41.6% | Male, 33.0% Female, 67.0% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |