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The differences between customer service technicians and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service technician and a customer service desk. Additionally, a customer service technician has an average salary of $36,757, which is higher than the $34,599 average annual salary of a customer service desk.
The top three skills for a customer service technician include basic math, math and pathogens. The most important skills for a customer service desk are service desk, customer service, and strong customer service.
| Customer Service Technician | Customer Service Desk | |
| Yearly salary | $36,757 | $34,599 |
| Hourly rate | $17.67 | $16.63 |
| Growth rate | -4% | -4% |
| Number of jobs | 282,953 | 233,256 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.
Customer service technicians and customer service desks have different pay scales, as shown below.
| Customer Service Technician | Customer Service Desk | |
| Average salary | $36,757 | $34,599 |
| Salary range | Between $27,000 And $49,000 | Between $25,000 And $47,000 |
| Highest paying City | Newark, DE | Atwater, CA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | GAVS Technologies | SAIC |
| Best paying industry | Manufacturing | Manufacturing |
There are a few differences between a customer service technician and a customer service desk in terms of educational background:
| Customer Service Technician | Customer Service Desk | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service technicians' and customer service desks' demographics:
| Customer Service Technician | Customer Service Desk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 58.4% Female, 41.6% | Male, 28.8% Female, 71.2% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |