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Customer services coordinator vs customer service administrator

The differences between customer services coordinators and customer service administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer services coordinator and a customer service administrator. Additionally, a customer service administrator has an average salary of $35,824, which is higher than the $35,520 average annual salary of a customer services coordinator.

The top three skills for a customer services coordinator include data entry, work ethic and logistics. The most important skills for a customer service administrator are strong customer service, data entry, and post sales.

Customer services coordinator vs customer service administrator overview

Customer Services CoordinatorCustomer Service Administrator
Yearly salary$35,520$35,824
Hourly rate$17.08$17.22
Growth rate-4%-4%
Number of jobs246,525247,315
Job satisfaction--
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 45%
Average age4040
Years of experience1212

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

What does a customer service administrator do?

Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

Customer services coordinator vs customer service administrator salary

Customer services coordinators and customer service administrators have different pay scales, as shown below.

Customer Services CoordinatorCustomer Service Administrator
Average salary$35,520$35,824
Salary rangeBetween $27,000 And $45,000Between $28,000 And $45,000
Highest paying CityRichmond, CAFremont, CA
Highest paying stateMassachusettsAlaska
Best paying companyStanford UniversityWestinghouse Appliances Australia
Best paying industryFinanceTechnology

Differences between customer services coordinator and customer service administrator education

There are a few differences between a customer services coordinator and a customer service administrator in terms of educational background:

Customer Services CoordinatorCustomer Service Administrator
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 45%
Most common majorBusinessBusiness
Most common college--

Customer services coordinator vs customer service administrator demographics

Here are the differences between customer services coordinators' and customer service administrators' demographics:

Customer Services CoordinatorCustomer Service Administrator
Average age4040
Gender ratioMale, 25.3% Female, 74.7%Male, 20.3% Female, 79.7%
Race ratioBlack or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between customer services coordinator and customer service administrator duties and responsibilities

Customer services coordinator example responsibilities.

  • Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
  • Manage cleanliness and organization of work area and equipment.
  • Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
  • Select to test and troubleshoot new CRM system.
  • Assist with internal CRM system issues, and stick orders.
  • Assist customer in learning windows, internet and various utilities.
  • Show more

Customer service administrator example responsibilities.

  • Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
  • Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
  • Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
  • Manage cleanliness and organization of work area and equipment.
  • Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
  • Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.
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Customer services coordinator vs customer service administrator skills

Common customer services coordinator skills
  • Data Entry, 9%
  • Work Ethic, 7%
  • Logistics, 6%
  • Customer Service, 6%
  • Purchase Orders, 5%
  • Order Entry, 4%
Common customer service administrator skills
  • Strong Customer Service, 22%
  • Data Entry, 11%
  • Post Sales, 5%
  • Customer Inquiries, 5%
  • Purchase Orders, 3%
  • PowerPoint, 3%

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