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The differences between customer services coordinators and customer service administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer services coordinator and a customer service administrator. Additionally, a customer service administrator has an average salary of $35,824, which is higher than the $35,520 average annual salary of a customer services coordinator.
The top three skills for a customer services coordinator include data entry, work ethic and logistics. The most important skills for a customer service administrator are strong customer service, data entry, and post sales.
| Customer Services Coordinator | Customer Service Administrator | |
| Yearly salary | $35,520 | $35,824 |
| Hourly rate | $17.08 | $17.22 |
| Growth rate | -4% | -4% |
| Number of jobs | 246,525 | 247,315 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 45% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.
Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.
Customer services coordinators and customer service administrators have different pay scales, as shown below.
| Customer Services Coordinator | Customer Service Administrator | |
| Average salary | $35,520 | $35,824 |
| Salary range | Between $27,000 And $45,000 | Between $28,000 And $45,000 |
| Highest paying City | Richmond, CA | Fremont, CA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Stanford University | Westinghouse Appliances Australia |
| Best paying industry | Finance | Technology |
There are a few differences between a customer services coordinator and a customer service administrator in terms of educational background:
| Customer Services Coordinator | Customer Service Administrator | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer services coordinators' and customer service administrators' demographics:
| Customer Services Coordinator | Customer Service Administrator | |
| Average age | 40 | 40 |
| Gender ratio | Male, 25.3% Female, 74.7% | Male, 20.3% Female, 79.7% |
| Race ratio | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |